Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,386 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the pits”

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Posted 7 years ago

“Absolutely shocking service! DO NOT USE VIRGIN MEDIA BUSINESS. We are a global payments company head office int he UK and they have not turned up 3 times to install our broadband! We are not left without connectivity and will potentially miss our customer SLAs and could cause the company to incur fines from our regulators! @Virginmedia @virginmediabusiness You have ignored us for several days and no one will act accountable for the problems your poor admin errors! UK companies stay away from Virgin Business this is not a company who looks after its customers!”

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Posted 6 years ago

“One star is way more than what they deserve!!! I have been cherged for a new broadband to be delivered at my house (still waiting and it has been 3 weeks) and when i’m calling the customer services, if i’m not waiting for ages, i’m being transfered to another service... Bottom line no know can help me or seems to know why i can’t get my contract started, why there is no account under my name (but yet they took my money) and even better no one is willing to give me my money back. Worst services i ever had in years!!!!!!!”

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Posted 6 years ago

“engineer diagnosed fault in street all the call center kept doing was putting up my speed and my bill so they were in the end sending 200mb from there end but due to the problem that there engineer had pointed out would not get to me. Got so frustrated trying to get through to someone i called it a day never to go back would not recommend.”

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Posted 6 years ago

“No customer care”

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Posted 6 years ago

“one Star....only because there is not an option for -1 ! workmanship is a joke ......engineers team are worse...5 missed appointments....zero calls back ! use this shower of S**** at your own risk..... Damage to property never going to get fixed....so County Court here we go !”

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Posted 6 years ago

“1. Don't bother to go with VM due to the following reasons: - increasing prices without notifications, so check your direct debit constantly. - they keep you hanging on the line then passed onto different departments. - making complaints difficult as contact online is not easy to access. -staff are rude, patronising -broadband is slow and not constant. -still charging fees even though I have cancelled, keep adding over due charges. - scams; more methods in ripping customers off. -VM needs to be closed down.”

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Posted 6 years ago

“3-4 months of constant interruption to my wi-fi. Lots of calls made but no real help just the same old "reboot". TV was pretty bad too..could be watching something & them a code would pop up & would have no tv for 10 minutes or so for no reason. Complained but still no good. Last person I spoke to I couldn't understand her and kept asking her to repeat herself. She accused me of being rascist and put the phone down on me. I'm not rascist at all and am offended to have been called that. Never in my life have I been accused of that. Virgin you're a disgrace...your customer service is in a league of it's own and I will never go back!! 10yrs with you too!!”

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Posted 6 years ago

“Awful service. Have been with them for 13 years don't know whats happened but the level of service and broadband has dropped dramatically Technical support is non existent even though the broadband rarely works and TV never has catch up its a joke, they promise that complaints will be followed up but never get back Awful dont go near them!”

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Posted 6 years ago

“They put the price up mid contract. The broadband is not as advertised sometimes as slow as 5Mb/s. Not reliable fro streaming tv long load times. Appalling service over the phone, agents patronising and rude.”

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Posted 6 years ago

“Rude arrogant agents and poor service.”

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Posted 6 years ago

“Appalling customer service. Disconnected my service due to fault on my (their) equipment and then failed to keep the appointment they made to rectify the problem.”

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Posted 6 years ago

“Cancelled my service but they only cancelled the tv by mistake and as a result my monthly bill increased. Tried to get a refund, many phone calls and still no refund 2 months later. Been cut off, moaned at and patronised. I won't give up though because I think they expect you to,”

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Posted 6 years ago

“Frustating is the word to describe the services I have have no success with geting the mobile app to work for sky sport It won't accept my device and I have virgin 20 times and all they say is you have 2 devices registered, but they are not able to get me access - incompetentis what the servie is! I am going to leave this company ASAP and please consider that a good customer services is so important for sorting problmes out!”

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Posted 6 years ago

“What can I say? Absolutely unfit for public services! Constantly down!”

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Posted 6 years ago

“Hourendus service ! I have spent numerous phone calls to the service in attempt to rectify my broadband not reaching parts of my home. Each time I contact them I am on hold for over half an hour before I even speak to someone, to then be passed around from team to team and and placed back on hold to then to be cut off and the phone goes dead !. .. I have now been informed that I will be charged per month for a WiFi booster to be used .. surly if I am not receiving the service I am paying through the nose for It should be free ! Once my contract is up I will almost certainly be moving to a different provider ...... I would not reccomend this farce of a company !”

Helpful Report

Posted 6 years ago

“I set up a 12 month contract ON 20 JULY with VM 350 at a promotion rate of £39 per month. However, I have been charged £58 per month ever since. I have spent many hours trying to get through to their support team, and eventually managed to speak to 4 different people on 4 different occasions to correct my bill. I was promised that a refund will be given, NO APOLOGY OF COURSE!!! Guess what? July, August, & September's bill are still £58 being taken from my DD! Rubbish customer service....Disappointing. To answer the question of how long it took for customer service to answer me, I am still awaiting!!”

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Posted 6 years ago

“Every day no broadband TV comes and goes. Made me promises of discount never happens. Told no service till Nov 18 due to having to many clients. This one is going. They take your money but don't supply the service you pay lots for.”

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Posted 6 years ago

“We have been with Virgin Media for more than 15 years. About a year ago one of the engineer came to the property to have a look at the land line fault and whist he was at the property he added a gadget to the router. When questioned he stated this is to avoid overload of the broadband coming through the router. Even though there were no problems with the broadband at the time. I am paying the top speed for the broadband but even when I am sitting right next the router its gets disconnected several times within few hours. Lot of time is wasted during re-connection and each time I end up going to "hello" website as it connects quicker to that website, otherwise it would just keep going in lopes. Made several attempts with Virgin Media to resolve the problems but I have been told that as long as it is connecting on occasions i.e. the service is not completely down, an engineer can not sent to check the problem. I am so annoyed as I am paying about a £50 per month for broad band and telephone bundle. The service provided by Virgin Media has gone downhill. I live in the middle of the City and I had to get at the front of the house to get a good signal to make a phone call. As far as I can work out this company is only interested in new customers and once you have been with them for a while then they take you for granted. I don't know whether there is watch dog where I could air my concerns about their services or not. I would avoid this company if you are to renew your contract or as a new customer.”

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Posted 6 years ago

“Poor service continually, being told your silly for complaining my internet is not working properly for the last 3 weeks is not good, the service via call centre is awful, they are all rude and very bad human beings, with a common line "my manager will call back" they don't so ensure you hang on the line. Will be cancelling as soon as the contract ends. 90% 1 star I'm not surprised, but they don't seem to care they will be out of business soon”

Helpful Report

Posted 6 years ago

Virgin Media is rated 1.2 based on 2,386 reviews