Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,386 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation went wrong. hours on end with customer service. after one week without internet connection is finally working but keeps cutting off each day. I regret so much having switch from BT. Virgin Media has a horrible customer service. so disappointed so far”

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Posted 8 years ago

“Virgin Media must be the one of the most fraudulent companies in existence,and the most disrespectful,Long term customer i am and they have tired me out,Price increases although not fair but the least of worries with Virgin,From my internet going off when it wants to'and when it does work it is rubbish,BIGTIME,I live in a massive city not on top of kilamanjaro,Yet they are still advertising to entice new customers in when their network clearly cant keep up,Its like a snail doin the 100metre sprint,forget it,Their staff are also trained what to say because they all give you the same lies,When is someone going to stop this VIVID fraud? Why are they called virgin when they are fucking everyone on the planet? Stop them'This is not right and just not fair.”

Helpful Report

Posted 8 years ago

“Have been a customer for several years but then had 3 price increases in the space of 4 months the latter two not aware of until the bill arrived presumably they hoped I wouldn't notice or be too busy to do anything about it, also random tests over a 10 day period found downloads speeds fluctuated between 9 and 19 despite paying for speeds up to 150 so a bit of a rip off.”

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Posted 8 years ago

“After being with Sky for 3 years (brilliant breadband service) I have now moved home and decided to go with Virgin (the only option). I am absolutely regretting it. I ordered it online, some how got cancelled (I had order confirmation), I was over the phone for literally for hours with 5 different people, who could not resolve the issue. After speaking to my wife I had place another order via its website, delivery date got pushed out and they did a hard credit check on me which messed up my score, also their attitude over the phone is "what do you want me to do". Absolutely horrible service and I have not even begun receiving the actual service. I would never have gone with them If I had another option.”

Helpful Report

Posted 8 years ago

“Phone line never an issue, TV I've only ever had two issues but poor signal quality most weeks for the broadband. The contract price seems to change most months. Pay increase twice a year in 2016. When calling, usually, they are quite helpful and patient when explaining and talking me through my bills. However, speaking with 'Tiffany', she was very snappy and rude. I asked to speak to someone else/manager and she continued to repeat that I need to hang up the phone and call back. Not once did she apologise or try to start again, she just wanted to be confrontational. I explained how rude she was coming across and she then became patronising. Her skills for communicating and as a customer representative are much to be desired!”

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Posted 8 years ago

“Our cable system is below the pavement - not in a box above ground. When it rains- it floods and we don't get a Virginmedia service. Wifi goes most frequently, followed by our landline phone service, and then HD TV. Virgin have done nothing about this recently, only put the prices up, despite repeated engineer calls. I am now not only disapointed with Virgin but disgusted too. I look out the window and see it's raining again. Surprise surprise - the phone landline has just stopped working!”

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Posted 8 years ago

“I have been with virgin media for 4.5 years and every month time the bill goes up. I called them to express my concerns but instead fixing it. They said to me we can cancel your contract. Really..! It easy for them that you cancel your contract than solve your issues. What a garbage customer service. Their customer service made me cancel both my mobile line and broadband. Good luck with your loss.”

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Posted 8 years ago

“I would give minus 1 if I could... ;( Such an upsetting situation...We were with virgin for 7 years and before moving had to cancel the contract. After spending 20 min on the phone and repeating 1 sentence- I don't wanna transfer - I don't wanna transfer etc. they kept insisting for my new home address and checking all sort of details. After this looooong and tiring conversation, he said that contract can't be cancelled because I didn't pass the security and they need the password. I tried to explain that password was created 7 years ago and I can't remember it...In addition to all of this, they kept asking for my new address which I didn't have. Kept asking and asking. I lost my patience and asked to talk to the manager but nothing happened just the same question on the other side of the line - "can I please have your new address" . I don't know who works in these offices but these people are so annoying... The end of the story - after talking with 2 guys for almost an hour, the contract was cancelled...but I was still nervously shaking...”

Helpful Report

Posted 8 years ago

“My wife fell ill and we need to move home not are fort I told virgin media that I would like to stay can they move everything over to my new home they said no as no service in area I was charged £350 to cancel virgin media service what I did not want to do I gave them prove of illness of wife but no all they care about is money money We are all human so we should treat everyone with respect”

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Posted 8 years ago

“Phoned 3 times, all services been out for 1 week due to box at end of road being out. Waited patiently for that to be fixed. TV, wifi and phone still not working. Literally hours of phone calls, texts saying engineer coming, not coming, system working received. Nothing still working. Offers of new equipment, more technicians being booked, cancelled, texts saying everything working. More phone calls. I can't even get on to someone to cancel. What a joke!!!”

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Posted 8 years ago

“Never in a million years will i be coming back to this company. The only virgin here is richard branson . A virgin at running a media providing company. Biggest joke ever. Coming up to 2months now still no installation. My childrens education has sufferred and have no landline so my alarm system isnt connected leaving me and my family insecure. They dont even take your complaint seriously. If only i could report this. Bang outta order”

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Posted 8 years ago

“If it's not adverts it's the same old programs its 2017 still old programs from 2010 I am paying for a service and I am paying for repeats you have not got all the charls you say you have got bbc1 bbc HD bbc+hrs poor value for money”

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Posted 8 years ago

“Worst internet provider I've ever had. Slow internet or no connection at all. Every single day. Can't wait to change them.”

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Posted 8 years ago

“I have a subscription for virgin media corporate-so it should be the best you can get but frankly it's like Internet from the third world. Every day it goes down and if you want to call up you have to wait half an hour to get through to somebody who just says they will send somebody who may or may not arrive. When the engineer does arrive they inevitably do not manage to fix the problem. Annoyed.”

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Posted 8 years ago

“Nightmare first day experience. Pre installation team hooked up fibre cables without consent before installation date and wired the WRONG side of the house - tv wires clearly visible on other side of house if they had cared to do a proper examination of the property. On day of installation, was told cabling would have to be pinned around the house - said no as it would make the front of the property look ugly and that I would rather the cabling be repositioned before the install. Engineer called Manager and was told that cabling guys would come and sort it out that morning and I should go ahead with install (now 8:30am). Waited all day - didn't come and now I have an electrical trip hazard outside the house until MONDAY. Waited in all day, lost earnings, stressed and upset. Calling different depts. all day. Apart from Lorna at the end, customer service beyond justification. Totally regret leaving and miss SKY :( mistake to leave - wish I would have just paid the extra fiver a month and saved myself the stress of giving Virgin a chance. Thinking of cancelling and asking SKY to take me back. To Customer Relations Manager, Sean. D. (Sheffield): I hope not making that extra call to the install team was worth the negative reviews, poor ratings I've left on various review sites and your social media, the £45 credit I got and my likely cancellation and return to SKY.”

Helpful Report

Posted 8 years ago

“One of the worst service providers I've ever dealt with. In the three years I've been with them, they've raised the broadband prices with clockwork regularity every year. They will charge you if you want to receive paper letters or statements. If you forget to save your online statements from your account, they will ask for £3.50 for each statement to be printed and sent to you - they will refuse to e-mail them to you. If you have any problems you will spend at least half an hour on hold on the phone. If you try to cancel they will try everything to make you stay with them - it took me 40 minutes before I managed to get them to cancel my account. I cancelled because I was moving, and they demanded I give them my new address, because they want me to send them the router two weeks after the cancellation day - so I can't even escape from them from a new address! The Internet itself is very spotty, and any claims that they have great Internet with fiber optics - lies. Do not pay anything to this company, they will milk you dry then laugh in your face.”

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Posted 8 years ago

“What didn't go wrong? Been paying £75 a month to them for 2 years and the internet and telly goes down for 2 weeks. They didn't refund me for the 2 weeks but tried to keep me on as a customer instead. The call centre (bless them) are completely scripted and only interested in up-selling. some of the great advice I got for my internet being down (2 weeks) was to restart my hub and reconnect to it. Thankfully my contract had ended with them anyways. Happy days! Let's put this horrible mess of a company behind us...Oh hang on I'm still paying them for 2 weeks as THEY need a months notice for cancellations.. fml.”

Helpful Report

Posted 8 years ago

“Terrible company with a terrible service. The broadband was not as fast or as reliable as BT. Their TV service was appalling; their Tivo box was painfully slow to use, especially catch up and on demand services. They took many minutes to load. Due to a house move I cancelled my service believing that my original contract was for a period of 12 months. It was actually for 18 months, however, simply because I had upgraded and added a new TV service I had unknowingly entered into a new 12 month contract and still had 5 months left to go. Having accepted that I was in a contract, I asked to pay for the £206 cancellation charges over the rest of the term of my original contract. This was refused and they have stated that unless it is paid in full, I will be sent debt collection letters and will have my credit rating affected. They simply refuse to come to any arrangement with me regarding the payment demanding the lump sum in full. I have spoken to them 5 times and also sent a letter of complaint (at the time of writing this review that was 12 days ago and still not had the acknowledgement despite their own complaints procedure stating they would acknowledge within 48 hours). I always thought Virgin, and Richard Branson were a great company and businessman respectively. This is clearly not the case. They are immovable and unhelpful. I was even told "as you are no longer a customer we will not help you". I am truly angered and frustrated by the lack of assistance or inability to reach agreement.”

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Posted 8 years ago

“Virgin Media can screw anything up. Their customer team is bewildering incompetent. They'll promise you price deals and then go-back on them within months, they'll promise you free deals and charge you for them. You can email them to complain, but good luck getting a reply. Asking them for help comes with it's own risks. I asked them to send me a new sim card and they got the address wrong - twice! Even now, months after I disconnected, I'm still having problems with them. They're trying to charge me a fee they'd already promised they weren't going to charge me. Your life will be better if you avoid Virgin Media.”

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Posted 8 years ago

“My experience for customer service with virgin media is worst. I have been with them since 5 years. i have never called them since then as i never had any issue and i can resolve smaller things myself. Since couple of weeks my router is playing funny. I have reset it few times. I have also done it while virgin is on phone. After all, router is still faulty. Internet is keep coming and going for few seconds. its happening since three weeks including my five times calls to virgin. all the time, new stories, we have sent strong signals etc and it will not happen again. I have requested to change the router as i havent asked for anything since five years and just paying money. Now, as its faulty i have asked to change it. They were keep transfering my phone and believe me i was on call for 1 and half hour. I have recorded the call as well. They were infact more in selling me extra services instead of sorting this stuff out. Frustrated like anything. Dont just go with VIRGIN....they are cheaters.”

Helpful Report

Posted 8 years ago

Virgin Media is rated 1.2 based on 2,386 reviews