Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,416 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,416 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My poor mother is already going through a lot and virgin media is one of her problems. We left them a year ago and they are still charging us. We spoke on the phone to them but all they say is we can’t really help you or you need to do this. Honestly my mums crying on the phone to them and they don’t even care it’s such a joke they owe us £500 and they’re trying to get away with it. We have phoned them for a year now and it’s bringing my mothers mental well being down I thought they were supposed to help customers and not drag them down. I really can’t handle listening to my mother cry anymore I can’t do anything she’s struggling so much.”

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Posted 1 year ago

“Never recommending this to anyone I know. Be careful when you get broadband with them. In the beginning they will give you the lowest rates but after certain time prices go up crazy. If you are not satisfied with the service and want to remove it they won’t allow you. They have hidden statements in the contract that charges you for two years payment. Me personally hate these kind of businesses that are not flexible at all and tries to rip off the customers when they can. To my shame I got caught in the web. Please find another option. When you contact customer services they keep transferring you to different departments and no one knows how to solve the query. They just waste your time until you give up. Really not the ISP you need.”

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Posted 1 year ago

“Sold us 1gb when we moved house. Ah they forgot to mention, nothing was built for them to even start sell anything. Build team (which is not Virgin) came and went, 1 week later, Virgin engineer came. Summed up that the build team messes it up, no signal from the local distribution point. He communicated the problem. 4 visits later, of the same engineer, countless fruitless calls with customer service as they are not humans, just bots reading the same popem over and over again, and apologising in such a dumn mattet (eg: I am really really sorry for the long long wait, trully I really really apologise for this issues) that only anger you more....still no internet. And one member of the household works from home. Build team marked their work as compkete and functional, and for some reason the entire pre-install team from Virgin seems to ignore their own engineers messages saying it's not them, it's the build team. They refuse to send that team back to redo their useless job that was not functional to beging with. Would of never in my life started this if I knew how useless they are. All of the customer service promises you with the next visit, you'll have your internet, DO NOT believe them, never pick them at all if you have options to choose from!!!”

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Posted 1 year ago

“Rubbish broadband and will go back to sky as soon as I can sold by sales that it was better All virgin want to do is sell more speed”

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Posted 1 year ago

“Be careful setting up direct debit with them. Overcharging when you leaving them . One month free disappeared. Changing house means new contract. Be very careful.”

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Posted 1 year ago

“Cancelled virgin media never sent return boxes and charged me”

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Posted 1 year ago

“Joke of a service.”

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Posted 1 year ago

“Regular faults with recording and catch up services”

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Posted 1 year ago

“You don't get any stars. You should see your true rating by putting minus stars. However, this is a typical con by virgin, only allowing you to write a review only when you click on a star. The worst company ever to deal with, on any level. Steals money with incorrect billing. Takes hours of phone calls to sort out anything, and then it is incorrectly dealt with. Try cancelling, what a joke. Time you quit or come clean as a useless provider. I would upload videos and pictures but words don't photograph well, and the phone calls too long to record more cons by this company. Thank god they are no longer in my life!!”

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Posted 1 year ago

“What totally rubbish service!!! My monthly service contract was agreed in writing at £63.25, but insist on charging £66.25 even though their 'customer don't care' dept admit to making a mistake! They are stealing £3 every month! I'd give no stars if possible!”

Virgin Media 1 star review on 19th July 2024

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Posted 1 year ago

“A compa.y who steals from you a bunch of thieves they stole my elderly mothers moejy by over charging her fir few years. We will get our money back watch me”

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Posted 1 year ago

“I was moving from talk talk to virgin with five years old landline. They messed up my account and gave me only broadband, although when sales team promised me that we will take care of your account with your landline transfer. Now I don't have my landline and I want leave virgin just in 5 days after joining them. None of the departments communicate each people are clue less and you have to wait hours on the phone with them. Cherry on top they all say different opinion and resolution but no one can resolve anything. Bunch of improfessional.”

Helpful Report

Posted 1 year ago

“It's the worst company ever!!! The installation I agreed on as per contract for 25.03.24 has been cancelled on their side at least 7 times . Today, Virgin Media " posponed it again " till 01.08.24. Customer Services is extremely poor, people are rude, not trained to answer simple questions, they just read or write (what's app) the same thing over and over again from the script so it feels like talking to a bot. I requested ( 4 times in writing ) to be contacted only via email due to the nature of my work, and they kept on calling me 3 times a day, ignoring anything that was previously agreed. I sent them an official complaint letter/online form over 2 months ago, which was totally ignored as well. Please don't sign any contract with them as they are not going to keep to it, and you will only lose money and precious time trying to get out of it.”

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Posted 1 year ago

“Worst of the worst.”

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Posted 1 year ago

“Horrible WiFi connection to the point I only get 2 bars of connection in the same room and none throughout the rest of the house and horrible TV box connection to the point it won't allow me to disconnect the wifi otherwise a screen pops up on the screen and wont go away I've already cancelled the box and WiFi and I'm moving back to BT, I DO NOT RECOMMEND VIRGIN MEDIA THEY ARE AN ABSOLUTE JOKE OF A COMPANY and the customer service is beyond a joke very unhelpful and play the I don't understand what you're saying card when criticised and since there promise is if we're not up to the standard we promised you can get you're money back so virgin it's onto you now I would like my money back for poor WiFi, TV and very poor customer service.”

Helpful Report

Posted 1 year ago

“DO NOT SIGN UP WITH VIRGIN MEDIA. If you are thinking of signing up with Virgin Media I implore you to go with a different provider! I have been with many internet providers over the years but Virgin have been by far the worst we have ever had. I wish I had looked at these reviews or checked their Twitter replies that highlight the stress they put you through in exchange for mildly better internet speeds. Whilst it's understandable that internet service may have some downtime, the customer service at Virgin Media is the worst I have ever experienced. We have been without internet connection since Sunday 23rd June, still without it now. We have been given no proactive update on why we have no internet connection, any timeframe we have been given for the problem to be resolved has expired and each time I speak with Virgin we essentially have to start the whole process again. I have spent more than 4 hours on the phone with Virgin, speaking with more than 30 people. Each person I speak to seems to be unaware of the previous calls or any of the previous actions taken on our account including three engineer visits and an ongoing complaint. I don't believe they keep any notes on accounts, nor do any of the people on the phone or even the engineers understand anything beyond the script provided to them. Three times an engineer has been sent to our property, carried out the exact same checks, came to the same conclusions (that the problem is not at our property but on the other end) told me that they would escalate it to the appropriate team and would get back to me that afternoon. Each time I have never heard from that engineer again and each time I have phoned Virgin afterwards there has been no evidence that the problem was ever escalated and we have to start from the beginning. I have tried to cancel the services but been threatened with a £75 exit charge, despite them not providing the terms of the contract and not giving me any indication of when they expect to start delivering again. When speaking with the team on social media, all they told me to do was complain. When complaining, I have been given different explanations and follows up. Once been told I was eligible for the automatic compensation scheme, but offering me less than the scheme actually should. Another time being told that we were not eligible (despite being without internet service for over 2 weeks.) Both these terms we were offered a "goodwill" gesture of £10-20 which is laughable. The customer service on the phone ranges from ignorant and incomprehensible to actually rude - including when I phoned the number to respond to my complaint resolution offer, which just put me back through to the technical team who insisted I had phoned a different number to the one I had. Virgin very clearly need to spend more money on technical service support, customer service training and how to provide better expectation-setting and much less on sales people.”

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Posted 1 year ago

“After 22 yrs of escalating faults they went too far. I terminated my contract. For 5 months they refused to acknowledge me, even bullying with a debt agency! Eventually they acknowledged that I had no debt, but they have still to correct errors they listed to my credit record. An absolutely abysmal company, the worst I have ever dealt with!”

Virgin Media 1 star review on 9th July 2024

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Posted 1 year ago

“Don’t respect what contract says.”

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Posted 1 year ago

“Awdul. Just awful. Worst company I’ve ever ever dealt with. Will never give another penny to anything with this brand. Their phone line nobody has a clue what they are doing. Just tell you anything - speak to 10 different people you would get 10 different answers. They need to be investigated. Not fair they are allowed to trade when they can’t offer any customer support whatsoever. Cheap labour. Might as well not bother”

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Posted 1 year ago

“I was on virgin media broadband band for 20 months.I moved house while I was on contract and I was on £17.99 for 21 months.When I move the house agreed to keep sane contract but charge me more than £60 every month.After making call for several months given £280 credit but again took like £60 every months and when it was due for cancellation didn’t let me to cancel the contract and keep me another 3 months and told me the reason that I was under contract but I told the date but customers service didn’t let me to cancel later now they saying it’s mistake from staff .I was over charged and lost lot of money”

Helpful Report

Posted 1 year ago

Virgin Media is rated 1.2 based on 2,416 reviews