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Virgin Media Reviews

1.2 Rating 2,386 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 2,386 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Virgin Media 1 star review on 10th September 2025
Harley
Virgin Media 1 star review on 27th July 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Virgin Media 1 star review on 28th June 2025
Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.
Virgin Media 1 star review on 27th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Virgin Media 1 star review on 12th May 2025
Kelsey
Virgin Media 1 star review on 8th May 2025
FrancisOlivia 771 At Gmail. Com
Virgin Media 5 star review on 29th April 2025
Jane
103
Anonymous
Anonymous  // 01/01/2019
customer services have not replied to letters or emails since the 8th September, does anyone actually work in customer service?
Helpful Report
Posted 11 years ago
customer service crap! Not only phone sent 2 repair that wasnt no phone from 19-26 Sept but still pay tariff 4 that time. Wrong
Helpful Report
Posted 11 years ago
Virgin Media is rated 1.2 based on 2,386 reviews