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B&M Stores Reviews

2.8 Rating 299 Reviews

43 %

of reviewers recommend B&M Stores

Company Reviews

2.8

Based on 299 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 30th November 2022

B&M Stores 1 star review on 22nd November 2022

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought kitchen rolls in Sainsbury's on boxing day l went into b&m Thorne road Doncaster l put my shopping bag on the counter to make it easier to pick up lm 68 full of arthritis the assistant on the till the first one near the door at 1.45 yester started mouthing at me that l had to show her a reciept l want to see a reciept l want too see a reciept l said l didn't get them from here she said you have to show a reciept l was very annoyed and embarrassed l had a phone costing £1. 350 in my hand her mouthing about my shopping lm not prepared to be treated like that l felt so angry ld just spent £19 in Sainsbury's on plenty kitchen rolls and a frying pan my recieptsare nothing to do with other shops other stores don't behave like that b&m need to train their staff or sack them l won't be shopping their again lm asking my lawyer nephew about whether you have to show another shop your reciepts”

Posted 1 year ago

“Purchased Eden range King size bedding. The fitted sheet already has bobble on the sheets, and is already feels worn and horrid I threw the sheet out. And the whole bedset is very cheap. BM bed sets are poor quality.”

Posted 1 year ago

“I returned a bath rack today to your Easterhouse store . I explained politely too big for my bath , to be told by assistant “ it fits my bath “ then got asked what kind of bath do you have? I said a normal bath ! I object to be getting questioned about a genuine return with receipt ! Customer service absolutely shocking from the bath Police 👮‍♀️! I will not shop in this store again”

Posted 1 year ago

“Just brought a new toy for Christmas for my son at Aylesbury store. I managed to replace it for a new one but no apologies from the manager at all. The toy was covered with battery acid leaking from the toy. This could cause serious life threatening condition for my son as leaking battery contain burning acid. No empathy and lack of professionalism from their side.”

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

Posted 1 year ago

“Abergavenny store at 13.50 on 6 December. The lady on the till said neither one word to me nor even looked up at me while putting my purchases through the till and processing my credit card. During the whole process she held a conversation in a very loud voice with a lady on another till over my shoulder. She only acknowledged me when I remonstrated with her for being so incredibly rude. Fortunately this is not my usual experience in B & M. Please instruct till staff to be polite to customers.”

Posted 1 year ago

“Very rude staff.”

Posted 1 year ago

“I regularly shop at B&M for pet products however, with the greed crisis being inflicted on all of us by stores, this shop is becoming obsessively greedy to the point that within a short space of time my preferred cat litter was increased gradually to £3.99, then it went to £4.99 & as of today it reached £5.99 so at this price I will not purchase, I will have to look for a cheaper alternative. Robbing us all in broad daylight.”

B&M Stores 1 star review on 30th November 2022

Posted 1 year ago

“Item been scanned twice. Notice just then come back home and checked receipt. I write an email and send receipt pictures but B&M customer service doesn’t helped. I do not understand why they could check Cctv and do investigation by them self without me(they got the proof of receipt with all the details). I’m working mum I do not have time to come back in a 14 days to sort all this.”

B&M Stores 1 star review on 22nd November 2022

Posted 1 year ago

“Bought 2 humidifiers & oils from b& m, stoped working soon after, thought maybe we could change the battery but they are none replaceable, what a waste of £30. Tried to take photos on my tablet,but can’t drag file.”

B&M Stores 1 star review on 27th September 2022

Posted 1 year ago

“DOG TOY NEARLY KILLED MY 18WEEK OLD PUPPY we had this toy in our property less then 24hours before our new puppy fell very ill she had played with this toy exactly how it was sold she played tug of war with my children and the hair off the toy became lodged in my dogs intestines and she needed an emergency operation costing thousands and after care that's also goin to cost And the reply I got from b&m customer is they will not be accepting liability due to me not following the guidelines of the toy they said they came to this decision due to me already telling them that this toy was never left with my puppy and it was caused by a build up of the hair on the toy well yes you clever people when a dog plays tug with somthing then if it's not up to its job it's goin to fall to bits isn't it I noticed the hair coming out that was the reason the dog didn't play with the toy again after only 15-30mins so to now be told this by this absolutely disgusting company that have previous history of this exact thing aswell is just heart breaking they think it's that easy to just sell defective products that hurt and kill our pets and can just wash there hand with just an email well unfortunately for b&m here I have all the proof I need I will now be compiling all this into a video that will be live on YouTube this Sunday 18th of September with the headline B&M nearly killed my dog and washed there hands so if anyone would like to see all the proof that b&m just wasn't interested in then please tune in by searching the title as will be coverd on multiple channels”

B&M Stores 1 star review on 16th September 2022

B&M Stores 1 star review on 16th September 2022

B&M Stores 1 star review on 16th September 2022

B&M Stores 1 star review on 16th September 2022

Posted 1 year ago

“My wife and I used to enjoy going to the March store good size aisles as my wife is a wheelchair user . We went there on Monday 15 august after they had their refit and the first thing we found was strange that you now go around the store in a anti-clockwise direction and if this was not bad enough you have moved the aisles much closer together so now when I take my wife in her wheelchair there is just enough room to get past when another person is in the aisle and the claustrophobic feeling that this creates is quite bad despite the high ceiling . So in conclusion what used to be a welcoming shopping experience has turned into a very bad one and sorry to say we will not be using this store again”

Posted 1 year ago

“Well never again will I buy online from b&m I love the shop and I'm always buying solar lights and things like that but never again will I buy toys bought two giant inflatable target for my grandchildren so disappointed that there both faulty my granddaughter was so upset but you can't speak to anyone on the phone on hold for ages and I've done 5 returns inquiries online and 8 days on still nothing no response what so ever its joke I'm getting annoyed by the minute”

B&M Stores 1 star review on 1st August 2022

Posted 1 year ago

“I have been a fair few times over the last 2 months and i have shopped here alot. But latetly i have not enjoyed shopping in there is it midway through a major refit and it's all chaos in there aisles empty, aisles have been moved everywhere and it's not an enjoyable shopping trip no more so ive decided I won't be returning til Sep also having just 2 tills on when i was in a few days ago I was waiting in a que for 10 minutes I also didn't appreciate a blond haired manager thunk I heard get called Kelly she was talking to some of the staff like they where pieces of pooh on her shoes and looking down her nose at them and i almost wanted to say something as it wasnt nice to hear. On most visits in the past the staff have been happy and smiley yet on this day they were not they all seemed glum and not wanting to be there not sure for this reason but I will be shopping in the thakery one until Sep when the refit is finished.”

Posted 1 year ago

“AVOID! bought a double egg chair. £34 for delivery. A month later after chasing and b&m ignore me and number does not work. The deliver half a chair damaged and cannot get my money back. Delivery guy dumped it on my door. I don’t want it. I want my money back! No one at b&m answer you. They are scamming customers!!!”

Posted 1 year ago

“Avoid buying online at all costs🤬🤬🤬🤬 what a rip off company £250 for a double egg chair delivery man said damaged so took back then one week on the phone to a useless pack of women demanding my money back still no look iv been in touch with my back to claim it back for me”

Posted 1 year ago

“Folding chair listed on website as "good availability." On visiting store, item nowhere to be found. Asked assistant and showed her website (still said "good availability"). She showed me where it should be and said that the website updating is poor and infrequent. Surely, in this day & age computerised stock control is automatic.”

Posted 1 year ago

“Horrendous service, well no service actually, no reply to emails and couldn’t get through on the phone, faulty patio set no at the skip.”

Posted 1 year ago

“Don’t buy anything online from this shambolic company. It doesn’t get delivered, they don’t answer their phones or emails. Shocking customer service, they should be shut down.”

Posted 1 year ago

“BEWARE FOLK. DONT I REPEAT DONT Buy anything online and get it delivered from this company, as its impossible to return it if its not what you expected, or don't like and you have no transport to go to stores. I bought a globe cat/smal dog bed measurement where not true to size, iv been trying to return for over 4 weeks with repeated emails but to no avail have they sent me my returns form, as you can't take it to nearest store, keen to tale your cash, but I'm outrageous at their policy and handling on returning an item when bought offline and had it delivered”

Posted 1 year ago

“very poor service and staff attitude in pontefract”

Posted 1 year ago

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B&M Stores is rated 2.8 based on 299 reviews