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B&M Stores Reviews

2.8 Rating 299 Reviews

43 %

of reviewers recommend B&M Stores

Company Reviews

2.8

Based on 299 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 30th November 2022

B&M Stores 1 star review on 22nd November 2022

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, i am a regular customer at B&M Hitchin and normally park at the front of the store for years, from when this place was Pound Stretcher (or Poundland). There was never a parking limit here and most of the times this parking is empty. On this eventful Friday night (9th April 2021) I drove to Tesco (located on the other side of B&M) at 10:31PM and I parked at an empty back parking area of B&M. Didn't notice Smart Parking camera and sign in the dark as it wasn't very well lit and I didn't expect it as I had parked here numerous times out of hours when going to Tesco. Never had an issue but this time I got a parking charge notice!! its late Friday night, in the middle of our second lockdown, I am very stressed like everyone due to the situation, the parking at the back is empty, there are no deliveries at this time, there are no customers, and I am in no way impacting B&M's business. I would therefore please request that some one could please contact me to cancel this charge as I believe this isn't a justified notice. UPDATE: B&M have responded to it asking me to send proof purchase - it seems they have not even read the review and copied and pasted a response. the same via emails as well. IT WAS 10:31PM ON A FRIDAY NIGHT, IN AM EMTY CARPARK... B&M DIDNT LOOSE ANY BUSINESS!!! they refer me to the landlord... WHO IS THE LANDLORD HERE??”

Posted 2 years ago

“Decided to visit the Launceston store for a change and well must say I won't be returning. What a complete shambles. Unable to freely move around store because if all the cages on shop shop blocking up walk ways. Staff aren't helpful and assistant manager is very rude and very unhelpful.”

Posted 2 years ago

“If could give B&M zero star I would. I want to share my daughter's story because she was humiliated by B&Ms security guard and she was extremely disturbed by this incident. My adult daughter of Indian origin, went to B&M in South Ruislip. She was buying tomato canned supes from Heinz and was putting it in the B&Ms shopping basket. All of a sudden an security guard who is of British African origin appeared. He then very odely decided to stand infront of the soup aile and purpously blocked my daughter from getting soup canns from the soup aile. It seemed like he was assuming my daughter was a thief hence was purposely trying to stop her from getting the tinn soups. My daughter was confused and didn't know how to react, as she was a regular customer at B&M and could not understand the security guard's odd behaviour. Besides just think logically how is it possible for anyone to run away with havey cans of soup? If someone was to steal anything why would they steel cheap 50 p soup canns, that security guards behaviour did not make any sense. Besides once you enter B&M in South Ruislip, you can't exit the store form the door you enter. If you need to leave then, you need to go around and through the payment counter. Hence that security guards behaviour was completely disgusting and it didn't make any sense. He kept on following her around the shop and even when she was paying even after that, he followed her as if she was a thief. He continued to follow her. We don't understand what kind of sick behaviour is that? My daughter decided to never ever use B&M store again because of her extremely unpleasant and humiliation experience. It's unacceptable that you guys keep security guards in your shop who treats honest and good costumers like thieves. You guys should be ashamed of yourselves.”

Posted 2 years ago

“Extremely poor communication and customer service when trying to warn company of HAZARDOUS PRODUCT with huge FIRE RISK. Hours spent trying to warn customer service of faulty product.Finaly after 3 days I received a very poor e-mail response not addressing the issue containing neither concern for me nor future customers , no action to address dangerous faulty product.”

Posted 2 years ago

“Untrained uninterested and likely underpaid staff. Visited Taunton branch twice and each time found the staff to be slow and slack. Often Stock unpriced too. Clearly no pride for working here . It’ll be a desperate day if I ever return.”

Posted 2 years ago

“they ate my food”

Posted 2 years ago

“I went into bnm bargains heybarnes around 2 weeks ago at 5:30 the staff on the floor were kind and couldn’t help enough,went to pay for my item at the till and the 2 female staff that were on were chatting amongst thereself and were very rude,this is not the first time either I will definitely not b returning to this store”

Posted 2 years ago

“such a disgrace bought a tv cabinet and some of the holes weren’t even there they got the letters wrong of where your meant to put the compartments and the peices just utterly thoughtless and they should take care of there products and make sure there made proper alt and have the right instructions”

Posted 2 years ago

“If I could I would give no stars for this place the way they treated my own mother. We come here today, my mum doesn’t use baskets that other people use.. she uses her bought bags as her basket, as I’m pregnant and don’t want to catch Covid..and we have my grandad who lives with us, hence why I was wearing a mask. Anyways.. so half way through shopping my mum had to leave to get a trolly as I’m pregnant and couldn’t carry cat litter… so she comes back in and we load the trolley. Finish shopping and go to pay.. anyways.. after paying the lady walked off with my mums receipt.. so my mum asked for her receipt. Soon as we walk out of the shop we are stopped by a man who says “excuse me, you haven’t paid for the unstoppables” which is fair enough my mum had no problem going in to pay for them.. mistake easily made. After that they tell her to come into the security office.. erm why? So they go through all my mums shopping (clearly expecting my mum to be stealing) anyways go through all my mums shopping and oh yeah.. you was wrong. My mum had paid for everything she had, no one said sorry. Just “oh it happens” absolutely disgusting.. it’s obvious they watched my mum shop putting her shopping in her shopping bags and soon as we left she gets pulled up. Embarrassing her infront of everyone. I’m actually disgusted with the way they was with her. Sort your disgusting security out.”

Posted 2 years ago

“They may have good prices but the lack of quality is ridiculous! Duvet covers and linen in general that we bought was the worst quality I have seen! ANYWHERE IN THE WORLD! THIS HAS BEEN THE WORST!! We had to sew the one end together it was so poorly sewed. The whole duvet cover was totally skew.”

Posted 2 years ago

“OUNTY MALL CRAWLEY WEST SUSSEX RH10 1FP unavailability of Sanitising materials for shopping trolleys when suing the trolleys instore the staff do not look happy Cia Jane and an ethnic lady who wears spectacles should manage the place as it is going down Shelves empty the staff seem to take their time to stack the shelves there was a member of staff with a scottish accent seems to have left but was very helpful The Management at this store needs to change ASAP This store was good when it first opened now it is going downhill something urgently needs to be done Some members of staff are not wearing face masks in Some stores one has to wear a face mask including staff”

Posted 2 years ago

“I visited the store on Preston docks today and was taken aback by the way the ckeckout supervisor 'Luke' spoke to the female checkout operator. It was quite aggressive and unpleasant. This was my first time shopping in any of your stores and it this is an example of your management I wont be going again.”

Posted 2 years ago

“This was awful my cream wasn’t good it burned my balls off like sheeeesh”

Posted 2 years ago

“On visiting b&m hoo brook store Kidderminster I was concerned as I counted 4 people not wearing face coverings they were noticed by staff but as far as I could tell nothing was said when shopping or going through check out.I know some people can't wear one but I wouldn't expect to find four people at the same time .I also noticed on there announcements they ask customers to keep 2 meters apart but do not mention masks which seems odd.”

Posted 2 years ago

“Houghton le spring shop is rubbish no workable cueing sistom people aloud to just walk to the front with out been challenged by staff, not worth complaining staff don't care worst customer service I have ever experienced.”

Posted 2 years ago

“On 19th May 2021 I went to Wolstanton Retail Park, Stoke on Trent to buy outdoor plants for my garden. I was shocked and saddened that rows and rows of lovely beautiful plants were in terrible condition due to no watering. Terrible waste, I didn't buy any. GET WATERING B&M”

Posted 2 years ago

“you shop is bad your staff should be fined not wear face covers in shop you need fined customer don't feel save ether thi law or have forgot this disgusting shop dirty as well greenock store poor”

Posted 2 years ago

“I went to the Hartlepool store at teesbay Yesterday 30th April at about 4:30. Both my wife and I are handicapped. My wife went down an isle in front of me I was 10 meters behind, there where two members of staff in the isle with a trolly partly blocking the isle, they were talking socially, I said excuse me but was ignored so to get past I nudged the trolly slightly. At the top of her voice she said you could have said excuse me, I said I did but you were chatting to each other. She kept on Shouting you could of said excuse me. I kept on walking not wanting an argument and I was extremely embarrassed as I am an elderly gentleman in his mid 70s.I joined up with my wife several isles later. After we had filled our basket the staff member 10 minutes later who had been shouting came up to my wife and I and said “put the basket down and get out she said they have a nil policy for abuse. It was her being very load and rude to me a customer. I asked to see the store Maneger she said I could not and get out she claimed she was a supervisor so I asked for her name (no name badge) she refused and kept on moving towards us not keeping to social distancing. She could have asked myself to leave the store even though I am at a loss why. She had absolutely no reason to kick my wife out as she was not present when I nudged the trolly. This has deeply traumatised my wife. This member of staff was completely out of order and does no credit towards this company whose both wife and I use a lot. I have emailed customer services and am awaiting a reply.”

Posted 3 years ago

“Staff on every aisle but only 2 tills open and ludicrous tills. Such a waste of time.”

Posted 3 years ago

“I went to collect an item straight from work got there 10 mins before the shop closed but a few of the shop assistants at Stechford were rude ushering me to hurry and made me feel uncomfortable, i ended up spending £72 because i had something reserved when i called previously and I was told they couldn't hold it another day. I probably wouldn't have spent so much if i knew that their customer service would be so poor.”

Posted 3 years ago

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B&M Stores is rated 2.8 based on 299 reviews