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B&M Stores Reviews

2.8 Rating 301 Reviews

44 %

of reviewers recommend B&M Stores

Company Reviews

2.8

Based on 301 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt trapped in the store, just went in to browse and couldn’t get out of the store. The only way out was past two huge queues that were not socially distanced and the other three exits had barriers across them, so I went out the way I came in as it was the only way possible to then have two people chase me down and check my bag. For someone with social anxieties feeling trapped did make me panic and felt really embarrassed being challenged next to the main road. Won’t be going to this store again”

Posted 3 years ago

“I bought 5 masks for £5, got home to find one of them on the row was not in the deal as it was in the wrong place. I was charged £3 more. So I returned the mask still completely sealed and with a receipt. They would not give me a refund as it was a mask.”

Posted 3 years ago

“Unprofessional staff at the Oswestry Garden Centre in Shropshire, no genuine business etiquette. No friendly faces to greet you at the till, perhaps one or two, young people, very factory line, with institutionalised settings, more like an old fashioned work house. Garden centre smells of faesus. Needs new management who genuinely care about the staff and the customers.”

Posted 3 years ago

“If I could give B&M a lower score I would! Customer service at the Trafford Retail park establishment was appalling to say the least. I purchased drawer units on Sunday 30st Aug, only to realise they were defected when i got home so I went back the following day to return. Upon arrival into the store I straight away noticed the hostility from store manager John and checkout staff Adele when i asked to return the item, both accusing me of damaging the product overnight. They both claimed that Adele, the check out staff, at the time of sale the item wasn’t damaged and she adamant about it even though she never made contact with the item as it never had barcode attached to it. She lied. She instead had to request the code from a colleague. CCTV footage will confirm that she never had line of sight with the item. Store manager John then proceeded to point out other defects on the item that he claimed they were not there at time of purchase. I of course denied aster were untrue, after a little while he threatened to call the police on me for being “aggressive and hostile towards him and the his staff members.” What a joke. I did eventually return the item at a different B&M store without difficulty. John and Adele had made me out to be a liar and had me embarrassed and completely humiliated in front of the entire store. Never in my life I have seen such sickening, detestable customer service. Store manager John, check out staff Adele at the Trafford Retail park B&M. David.”

Posted 3 years ago

“I brought a gazebo 3 weeks ago the stitching on the fabric is shocking rang customer services who stated as it was outside nothing they could do as it states not to be left outside. The lady on the phone told me to dismantle it every night and the reassemble the next day I told her it’s in use everyday as it’s summer but she was having none of it won’t be buying again”

Posted 3 years ago

“Customers are wearing face masks in good faith to protect others in the paisley store. No staff member wearing masks to protect customers. I felt unable to keep safe distance at till when packing and paying. Screens not adequate and then assistant started whistling to make the situation worse. This is second time I have felt unsafe in store. I will not be returning and I will share this experience with family, friends and colleagues!”

Posted 3 years ago

“Just been in thorne road branch Doncaster people walking around with no masks and not keeping distance . won’t be going in again It’s not safe to do so”

Posted 3 years ago

“Gazebo £100 grey had this 2 months and screwed down and even tied with rope to keep safe the screws kept failing out and it’s fell to bits going rusty waste of money no refund was told it’s not to be left out in adverse weather !! We’re in the middle of summer so basically don’t buy !!!!”

Posted 3 years ago

“Staff had no idea of social distancing. One actually touched me twice from behind. Only two tills open, long queues at each, and four/five staff kept standing close chatting whilst one filled a perfume stand which was situated in the middle of the queue. Horrible experience. No wonder Bedford has a high number of cases.”

Posted 3 years ago

“Two hundred pounds gone down the drain, dye from clothes stained Norsk chairs . I've been told to contact clothes manufacturers as there clothes are not colour fast for every day use very odd feedback from b&m. I will not shop there again.”

Posted 3 years ago

“Have been trying without success to purchase Lenore anti crease spray at octagon site in Hanley stoke on trent over the last 2 weeks.know it’s popular but absolutely no sign of it staff either unaware of product or claim it will be arriving soon but no sign .Why are B and M advertising themselves as stockists ??”

Posted 3 years ago

“Security staff shouted at children who wereVIOLENTLY set upon by an adult male on Christmas eve-they were all under 8 and were kicked, punched and spat at in front of numerous B&M staff. B&M security stood and watched, some laughed -security shouted at the public who were terrified. Public treated with absolute contempt from security staff all the way up to management. Disgraceful.”

Posted 4 years ago

“I'm incredibly disappointed with this store. I purchased a lot of items for my garden a few weeks ago including garden furniture and a gazebo. I put the gazebo together along with the correct weights also purchased from the store. 3 weeks after using it we was outside in the gazebo and the wind picked up and it was moving a bit in the wind. The metal frame bent on every single join in the metal. I complained to customer service as I felt it was a manufacturing problem due to fact it was on all the joins and to point out that it was not acceptable for a purchase like this to last only 3 weeks,only to be told there was nothing they could do as it was outside. I replied to point out that it was outside as we was using it at the time and what was I supposed to do at that time? I've not heard from them since. Shocking quality and shocking customer service! I'm gutted as last week in another well known store they had a gazebo for the same price. If only I had known I would of spent my hard earned money there as they are known for good quality and customer service. Instead after shopping at b and m I am left with no gazebo after only 3 weeks of use and £90 out of pocket,needless to say I will not be making the same mistake twice and will never spend another penny of my hard earned money in this shop again!”

Posted 4 years ago

“I've ordered bouquet of amazing roses… I've ordered bouquet of amazing roses (just on the pictures)and received almost dead flowers plus damaged vase((( In the total B&M flowers doesn't want make refund of flowers and any money.”

Posted 4 years ago

“Shopping in your store and happened to want the toilet. I can’t understand why you won’t let customers use this facility when you have it. Yes we are going through a pandemic but what harm would it do to let customers use your facility in a safe way. This is a basic human need and it’s disgusting that you don’t let customers use it. It could be managed so that customers could use them. Toilets are a necessity. I appreciate you are not using your cafe that’s understandable but come on it’s 2020 You have toilets so put them in use.”

Posted 4 years ago

“15 may at 16.00 Swansea Parc Tawe store. Used to love this store but lately it’s being run by kids!! Left queuing for quite awhile today noticed at least 6 people left the store no one was called for at least a further 5 mins! Lucky it was sunny, then a young girl jumped off her till and said yeah come on in! 4 went in! The queues for the till were down the isle I was on the corner, there was 3 members of staff young girls talking loud and very un professional, a more mature person arrived by the till stood there watching them Chatting aloud, she said anyone available to jump on? One of the girls said yeah and called Someone then this lad shouted to the queue this tills open mind as if we were a bunch of divs when we knew that second that till opened then and not for ages that he wanted us to think! I’m a key worker and I have a card with my photo on and nhs number, at the till the manager was called because it didn’t have nhs on and it wasn’t a plastic one! There was nhs on the which she over saw! She spoke really loud at me saying I’m not supposed to take this as it’s not plastic I said it’s a nhs card with the ceos signature on it.. she was not happy and ranted on ..never shop there again... so unprofessional run by children!”

Posted 4 years ago

“Social distancing non existent at the Warrington Riverside retail store, no markings when queuing, no distance in the store, quite frankly a free for all. Worried sick after shopping here today wish I had not bothered. Somebody in management needs to address this IT IS DANGEROUS!!!!”

Posted 4 years ago

“Charged me twice for one item. Head office unable to help and store not answering the phone. Explained I cannot get back to store. Unhelpful.”

Posted 4 years ago

“I have been shopping with leytonstone b&m since it's been open and up to now I have never been told by cashier if you been rude I will not serve you. I was buying a product any 3 for 8 pounds in cat food section as I picked mixed brands cause offer says any 3 for £8 when cashier checked after explain I said WHAT DO YOU WANT ME DO. Then She replied IF YOU RUDE I WILL STOP SERVING YOU. It was the only cashier serving at that time and many customers waiting to be served.I was really disappointed that how this attitude from cashier”

Posted 4 years ago

“Head office customer service is disgusting infact there is no customer service, you spend money in thier store damage your personal property at no fault of your own because a product you purchased leaked onto your coat, your then told you are liable it’s disgusting and shocking, I’ve been a customer service manager for 14 years absolutely shocked and appalled by how your customer service staff are trained and their manager at your head office the manager wouldn’t even speak with me too busy apparently, and no point trying to contact the CEO because it go’s to his head office dept in Liverpool who don’t deliver customer service just condescending insults!!! At least Dave Lewis is interested in customer service and customer feedback!!!!”

Posted 4 years ago

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B&M Stores is rated 2.8 based on 301 reviews