B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 345 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 345 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry to say the micro lights I purchased earlier this year to ensure you didn’t sell out quickly as last year you had , was a big mistake.. How do you unravel them. Looked pretty simple tied up with wires but once they were off it’s like spaghetti junction. I’m pretty patient at doing this from last years experience but this years selection is just awful. Sadly do not know where the receipt is as wasn’t expecting to return the item. One thing for sure is , not touching this type of light wiring again. Be more practical wrapped around cardboard..”

B&M Stores 1 star review on 21st May 2022

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Posted 3 years ago

“Purchased the Sorrento 6 piece garden set. What a load of cheap tat. Could not put chairs together as holes not lined up correctly. Had to return”

Helpful Report

Posted 3 years ago

“Hello, I wish to formally complain about your Store Manager at Colindale. I visited the store at the beginning of the week, in an attempt to purchase two Smart watches. Although your website promised that the products were available, they were not on display. I approached one of the male Managers who told me that they were 'more than likely in our warehouse but had not been put on display yet'. This Manager told me to return to the store later in the week. I returned to the store again today and they were still not on display. I then approached a male and female Manager to ask about the products. The male Manager then explained that there is sometimes a four or five day delay and difference to availability in the store website offers. I told him that it had been at least four days since I originally enquired. The female Manager then said that they could have been 'stolen'. I asked her that if this was the case, had the products been put on display. This Manager then became aggressive and asked me if I was suggesting that the store had not put warehouse stock on display??? Due to her aggressive attitude I asked her not to speak to me as if I were an idiot. This seemed to enrage her and I walked away. This Manager then followed me continuing to hurl abuse at me including calling me a 'stupid man'. I then informed her that I would report her behaviour and asked her for her name. She refused to identify herself, the male Manager informed me that her name is Caroline, (she is an elderly woman with dyed blonde hair). I will also copy this email and post this message as a review as I believe that this Manager bullies her staff and she attempted to intimidate and bully me. This was made abundantly clear when I told a staff member of the despicable treatment she had attempted to inflict on me and that staff member rolled their eyes and seemed to agree with my opinion on this Managers somewhat peremptory style. I have been forced to email you because your Customer Service department on the Head Office number is not accepting calls! I await your response. Kind regards Oh and by the way the website is still saying 'good availability'”

Helpful Report

Posted 3 years ago

“Where do I start … I have worked in retail myself for many years for most of the largest outlets in the the market … today I visited b and m bargins in harpurhey … and was shocked. Iv never witnessed such rude ignorant and disgusting behaviour by staff members as I have today .. from the shop floor to the lady on the till .. how they have jobs I will never no !! As a shopper and as an college in retail the standard of service was shocking .. honestly management needs to go in and sort them out .. it isn’t my usua b and m I go in as I go in a few and are lovley .. but this store needs shutting down and starting again with people that want jobs .”

Helpful Report

Posted 3 years ago

“Everytime I go to B and M none of the offers show at the till. I never used to get receipts but after thinking i was mad i have started to and im alwats out of pocket bt 2 or 3 pounds from what i should get on offer its such a rip off as im not going back into the store to waste my time. My friends gave also started checking and they have also said its always out.”

Helpful Report

Posted 3 years ago

“Total RUBBISH company selling junk garden furnisher. B&M ripped us off of £80 on Sat 19th March in Lowestoft store. Brought a round garden table and chairs set. But the legs/stand top do NOT fit into the slots provided and the trim around the glass top. Total shabby con and rip off company stealing peoples money for dodgy rip off garden furnisher. £80 stolen by these baskets. AVOID cheap and nasty CON Shop. As you can see the table legs tops do NOT line up with each slot at the edge of the round table. We are talking about 4" (inches) between gaps, so you would have to FORCE or twist and maybe damage it. Be WARNED of the RUBBISH (2nds) they sell is this CON-SHOP The silver tape is a marker of where I started off rotating and taking a photo.”

Helpful Report

Posted 3 years ago

“Two weeks ago Having sent a email to the CEO Simon Aurora I have not had a reply or acknowledgement. Standards start from the top.”

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Posted 3 years ago

“Just bought toy for my daughter. Supposed to be small dog with hair for grooming. After opening box all hairs just fell off. Rubish. Actually stealing people's money.”

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Posted 3 years ago

“Staff have no idea about delivering good customer service. They are very unhelpful & downright rude.”

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Posted 3 years ago

“B&M Manchester road, Bolton. Staff are rude and morons, zero idea of any kind of customer service ! Tried to address an issue directly with the manager, she was unresponsive with a poor attitude ! Basically worse than the two cell organisms she was supposed to be managing ! Unbelievable !”

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Posted 3 years ago

“Terrible experience with the kids that work there on their cell phones and gave me a order that couldn't even feed my grand kids with baby wings one bite size never seen anything like this! Don't recommend this spot B&M in Oakwood Village, Ohio on Broadway Ave”

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Posted 3 years ago

“Whilst visiting this store in airdrie I was looking at stuff when out of nowhere I was nearly knocked of my feet by one of cages full of things. I had to shout at the staff member who was pushing it to stop otherwise I would have been fully ran over by it.. after she stopped and realised what she'd done, did she apologise? NO. She said to me I was trying to get past. The customer that was standing behind her was in utter shock both at what had happened and the staff members reaction. I was actually in shock at the staff members reaction to what she'd done and how she acted as well. I quickly left the store in shock about what had occurred. I have a very bad degenerative spine disease. When I got into the car the pain started. I contacted the store to speak with the manager but he wasn't there. I spoke with the supervisor who checked the camera and could see for the most part what happened. She said she would get the manager to call me the next day. The next day I was in more pain. The manager phoned and I explained what had happened. He was very dismissive and said he would said me out a voucher. I received a voucher of £10!! I don't really care that I was only £10 but it's the principle of what happened and what they thought that experience for a customer was worth. I am still in pain and have been to the doctors after this incident. I am just thankful I didn't have my 5 year old daughter with me or it could have been much worse.”

Helpful Report

Posted 3 years ago

“I visited three of your stores for the sale items I saw on your website, all three stores had the items I wanted however in each store the items scanned at full price. I contacted customer services and was informed that only one store in the country gets a very limited amount of one line of sale stock with the specific barcode that gets a discount applied. This is probably completely legal but grossly misleading”

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Posted 3 years ago

“I saw an elderly lady carrying a basket with two spools of wool. As she approached a till, she was asked by a young female employee if she had stood in the centre aisle queue. There are no store signs displayed indicating that shoppers have to do this and then fan out to each of the tills. The elderly shopper was directed to the back of the middle aisle queue. Absolutely appalling behaviour by the store staff and management.”

Helpful Report

Posted 3 years ago

“Hi, i am a regular customer at B&M Hitchin and normally park at the front of the store for years, from when this place was Pound Stretcher (or Poundland). There was never a parking limit here and most of the times this parking is empty. On this eventful Friday night (9th April 2021) I drove to Tesco (located on the other side of B&M) at 10:31PM and I parked at an empty back parking area of B&M. Didn't notice Smart Parking camera and sign in the dark as it wasn't very well lit and I didn't expect it as I had parked here numerous times out of hours when going to Tesco. Never had an issue but this time I got a parking charge notice!! its late Friday night, in the middle of our second lockdown, I am very stressed like everyone due to the situation, the parking at the back is empty, there are no deliveries at this time, there are no customers, and I am in no way impacting B&M's business. I would therefore please request that some one could please contact me to cancel this charge as I believe this isn't a justified notice. UPDATE: B&M have responded to it asking me to send proof purchase - it seems they have not even read the review and copied and pasted a response. the same via emails as well. IT WAS 10:31PM ON A FRIDAY NIGHT, IN AM EMTY CARPARK... B&M DIDNT LOOSE ANY BUSINESS!!! they refer me to the landlord... WHO IS THE LANDLORD HERE??”

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Posted 3 years ago

“Decided to visit the Launceston store for a change and well must say I won't be returning. What a complete shambles. Unable to freely move around store because if all the cages on shop shop blocking up walk ways. Staff aren't helpful and assistant manager is very rude and very unhelpful.”

Helpful Report

Posted 3 years ago

“If could give B&M zero star I would. I want to share my daughter's story because she was humiliated by B&Ms security guard and she was extremely disturbed by this incident. My adult daughter of Indian origin, went to B&M in South Ruislip. She was buying tomato canned supes from Heinz and was putting it in the B&Ms shopping basket. All of a sudden an security guard who is of British African origin appeared. He then very odely decided to stand infront of the soup aile and purpously blocked my daughter from getting soup canns from the soup aile. It seemed like he was assuming my daughter was a thief hence was purposely trying to stop her from getting the tinn soups. My daughter was confused and didn't know how to react, as she was a regular customer at B&M and could not understand the security guard's odd behaviour. Besides just think logically how is it possible for anyone to run away with havey cans of soup? If someone was to steal anything why would they steel cheap 50 p soup canns, that security guards behaviour did not make any sense. Besides once you enter B&M in South Ruislip, you can't exit the store form the door you enter. If you need to leave then, you need to go around and through the payment counter. Hence that security guards behaviour was completely disgusting and it didn't make any sense. He kept on following her around the shop and even when she was paying even after that, he followed her as if she was a thief. He continued to follow her. We don't understand what kind of sick behaviour is that? My daughter decided to never ever use B&M store again because of her extremely unpleasant and humiliation experience. It's unacceptable that you guys keep security guards in your shop who treats honest and good costumers like thieves. You guys should be ashamed of yourselves.”

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Posted 3 years ago

“Extremely poor communication and customer service when trying to warn company of HAZARDOUS PRODUCT with huge FIRE RISK. Hours spent trying to warn customer service of faulty product.Finaly after 3 days I received a very poor e-mail response not addressing the issue containing neither concern for me nor future customers , no action to address dangerous faulty product.”

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Posted 3 years ago

“Untrained uninterested and likely underpaid staff. Visited Taunton branch twice and each time found the staff to be slow and slack. Often Stock unpriced too. Clearly no pride for working here . It’ll be a desperate day if I ever return.”

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Posted 3 years ago

“they ate my food”

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Posted 3 years ago

B&M Stores is rated 2.7 based on 345 reviews