B&M Stores Reviews

Name: B&M Stores
Rating: 2.77

2.8 Rating 299 Reviews

43 %

of reviewers recommend B&M Stores

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2.8

Based on 299 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online delivery service is a disgrace, items don’t arrive on time (over 2 weeks late) the customer service assistance over the phone is appalling!! AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“I had a bad experience in B & M today I took a little more time lifting my heavy pot and then a little more time than it seems allowed to put them in my trolley the assistant was making facial gestures to the other shoppers and then trying to give a false smile at myself there was no respect at all and this was the impression of the shopping experience. Get yourself some decent staff on the checkouts its appalling.”

Helpful Report

Posted 1 year ago

“I just been for shopping I ask worker that I need something she doesn’t answer me say me, but shop is very bad the works no respect anyone. I saw the old man talk to your worker she ignored him if she didn’t answer then why she is working?”

Helpful Report

Posted 1 year ago

“Unless and misleading I've gone to two different stores as the website says good availability for the product and when you go to the store they don't have any. The manager tells you not to trust the website for product availability as it's misleading and when you call bnm they don't do product check or availability checks they say go to the store. When you do go to the store they don't have it or can't find the product you are looking for. Waste of time and very unreliable. I got fed up and ordered from Amazon got it delivered without any inconvenience.”

Helpful Report

Posted 1 year ago

“I would like to inform about the appalling service I got at BM Stores at Unit 7A, Imperial Retail Park, Bristol BS13 7TJ on 08/06/22. I wanted to buy an Tower Air fryer £99 which showed limited availability online. I tried calling the shop on 0300 838 9563 to check the stock, which didn't give me an option to check, so had to drive all the way to shop to find not even single unit left!! Whilst I was there it was still showing "Limited Availability" online. Jade from customer service said "Our site is rubbish!!" so I request to speak with Store manager. I had to wait around 10 minutes when Ms Deb Stobbs arrived who just said "I can only apologise and from next year you'll be able to order online" She asked me to ring Chris Robinson (Store Manager) to which I said "You are giving me an FAKE OPTION here- We cant reach anybody on that given number!! I'm absolutely GUTTED with their service!! 1) They didn't gave me an option to check stock over the phone! 2) They didn't gave me an option to RESERVE/BUY it ONLINE and then pick it from the shop! 3) I had to waste my PETROL driving 24 miles to and fro NOT to mention the RISING PRICE OF PETROL!! It has definitely left a very BAD FEELING about their "Website & Customer Service" They definitely need to improve their service as I'm one of their UNHAPPY CUSTOMER !!”

Helpful Report

Posted 1 year ago

“Absolutely disgusted bought a light that when got home didn't work, I was asked at till if wanted a receipt I said no, big mistake would not exchange and couldn't get to speak to the manager. Will stick to home bargains in future. They can keep their b&m reject junk”

Helpful Report

Posted 1 year ago

“Sorry to say the micro lights I purchased earlier this year to ensure you didn’t sell out quickly as last year you had , was a big mistake.. How do you unravel them. Looked pretty simple tied up with wires but once they were off it’s like spaghetti junction. I’m pretty patient at doing this from last years experience but this years selection is just awful. Sadly do not know where the receipt is as wasn’t expecting to return the item. One thing for sure is , not touching this type of light wiring again. Be more practical wrapped around cardboard..”

B&M Stores 1 star review on 21st May 2022

Helpful Report

Posted 1 year ago

“Purchased the Sorrento 6 piece garden set. What a load of cheap tat. Could not put chairs together as holes not lined up correctly. Had to return”

Helpful Report

Posted 2 years ago

“Hello, I wish to formally complain about your Store Manager at Colindale. I visited the store at the beginning of the week, in an attempt to purchase two Smart watches. Although your website promised that the products were available, they were not on display. I approached one of the male Managers who told me that they were 'more than likely in our warehouse but had not been put on display yet'. This Manager told me to return to the store later in the week. I returned to the store again today and they were still not on display. I then approached a male and female Manager to ask about the products. The male Manager then explained that there is sometimes a four or five day delay and difference to availability in the store website offers. I told him that it had been at least four days since I originally enquired. The female Manager then said that they could have been 'stolen'. I asked her that if this was the case, had the products been put on display. This Manager then became aggressive and asked me if I was suggesting that the store had not put warehouse stock on display??? Due to her aggressive attitude I asked her not to speak to me as if I were an idiot. This seemed to enrage her and I walked away. This Manager then followed me continuing to hurl abuse at me including calling me a 'stupid man'. I then informed her that I would report her behaviour and asked her for her name. She refused to identify herself, the male Manager informed me that her name is Caroline, (she is an elderly woman with dyed blonde hair). I will also copy this email and post this message as a review as I believe that this Manager bullies her staff and she attempted to intimidate and bully me. This was made abundantly clear when I told a staff member of the despicable treatment she had attempted to inflict on me and that staff member rolled their eyes and seemed to agree with my opinion on this Managers somewhat peremptory style. I have been forced to email you because your Customer Service department on the Head Office number is not accepting calls! I await your response. Kind regards Oh and by the way the website is still saying 'good availability'”

Helpful Report

Posted 2 years ago

“Where do I start … I have worked in retail myself for many years for most of the largest outlets in the the market … today I visited b and m bargins in harpurhey … and was shocked. Iv never witnessed such rude ignorant and disgusting behaviour by staff members as I have today .. from the shop floor to the lady on the till .. how they have jobs I will never no !! As a shopper and as an college in retail the standard of service was shocking .. honestly management needs to go in and sort them out .. it isn’t my usua b and m I go in as I go in a few and are lovley .. but this store needs shutting down and starting again with people that want jobs .”

Helpful Report

Posted 2 years ago

“Everytime I go to B and M none of the offers show at the till. I never used to get receipts but after thinking i was mad i have started to and im alwats out of pocket bt 2 or 3 pounds from what i should get on offer its such a rip off as im not going back into the store to waste my time. My friends gave also started checking and they have also said its always out.”

Helpful Report

Posted 2 years ago

“Total RUBBISH company selling junk garden furnisher. B&M ripped us off of £80 on Sat 19th March in Lowestoft store. Brought a round garden table and chairs set. But the legs/stand top do NOT fit into the slots provided and the trim around the glass top. Total shabby con and rip off company stealing peoples money for dodgy rip off garden furnisher. £80 stolen by these baskets. AVOID cheap and nasty CON Shop. As you can see the table legs tops do NOT line up with each slot at the edge of the round table. We are talking about 4" (inches) between gaps, so you would have to FORCE or twist and maybe damage it. Be WARNED of the RUBBISH (2nds) they sell is this CON-SHOP The silver tape is a marker of where I started off rotating and taking a photo.”

Helpful Report

Posted 2 years ago

“Two weeks ago Having sent a email to the CEO Simon Aurora I have not had a reply or acknowledgement. Standards start from the top.”

Helpful Report

Posted 2 years ago

“Just bought toy for my daughter. Supposed to be small dog with hair for grooming. After opening box all hairs just fell off. Rubish. Actually stealing people's money.”

Helpful Report

Posted 2 years ago

“Staff have no idea about delivering good customer service. They are very unhelpful & downright rude.”

Helpful Report

Posted 2 years ago

“B&M Manchester road, Bolton. Staff are rude and morons, zero idea of any kind of customer service ! Tried to address an issue directly with the manager, she was unresponsive with a poor attitude ! Basically worse than the two cell organisms she was supposed to be managing ! Unbelievable !”

Helpful Report

Posted 2 years ago

“Terrible experience with the kids that work there on their cell phones and gave me a order that couldn't even feed my grand kids with baby wings one bite size never seen anything like this! Don't recommend this spot B&M in Oakwood Village, Ohio on Broadway Ave”

Helpful Report

Posted 2 years ago

“Whilst visiting this store in airdrie I was looking at stuff when out of nowhere I was nearly knocked of my feet by one of cages full of things. I had to shout at the staff member who was pushing it to stop otherwise I would have been fully ran over by it.. after she stopped and realised what she'd done, did she apologise? NO. She said to me I was trying to get past. The customer that was standing behind her was in utter shock both at what had happened and the staff members reaction. I was actually in shock at the staff members reaction to what she'd done and how she acted as well. I quickly left the store in shock about what had occurred. I have a very bad degenerative spine disease. When I got into the car the pain started. I contacted the store to speak with the manager but he wasn't there. I spoke with the supervisor who checked the camera and could see for the most part what happened. She said she would get the manager to call me the next day. The next day I was in more pain. The manager phoned and I explained what had happened. He was very dismissive and said he would said me out a voucher. I received a voucher of £10!! I don't really care that I was only £10 but it's the principle of what happened and what they thought that experience for a customer was worth. I am still in pain and have been to the doctors after this incident. I am just thankful I didn't have my 5 year old daughter with me or it could have been much worse.”

Helpful Report

Posted 2 years ago

“I visited three of your stores for the sale items I saw on your website, all three stores had the items I wanted however in each store the items scanned at full price. I contacted customer services and was informed that only one store in the country gets a very limited amount of one line of sale stock with the specific barcode that gets a discount applied. This is probably completely legal but grossly misleading”

Helpful Report

Posted 2 years ago

“I saw an elderly lady carrying a basket with two spools of wool. As she approached a till, she was asked by a young female employee if she had stood in the centre aisle queue. There are no store signs displayed indicating that shoppers have to do this and then fan out to each of the tills. The elderly shopper was directed to the back of the middle aisle queue. Absolutely appalling behaviour by the store staff and management.”

Helpful Report

Posted 2 years ago

B&M Stores is rated 2.8 based on 299 reviews