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B&M Stores Reviews

2.8 Rating 299 Reviews

43 %

of reviewers recommend B&M Stores

Company Reviews

2.8

Based on 299 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 10th December 2022

B&M Stores 1 star review on 30th November 2022

B&M Stores 1 star review on 22nd November 2022

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to B&M store in Hengrove Bristol to purchase a coffee table.. Tuesday 24th May 2022… Was helped by assistant In the furniture dept..was extremely helpful, went above and beyond expectations… his name was Aaron…..one very happy customer.. thank you !”

Posted 1 year ago

“Thank you so much to the store man who I think was called Paul, a young man in his 50’s. Today I went to B&M in Station Road, Pool, Cornwall. I needed two single metal framed beds however they only had one. I can’t find any staff on the shop floor so I put my head in the store room and asked for help. I could see he was very busy sorting the stock out but nothing was too much trouble for him, he phoned two other b&m until he found us another one. What a hero he was, honestly I think B&M are luck to have such a polite and helpful member of staff. Thank you so much Mrs Hall”

Posted 2 years ago

“Great service from Adrian garden centre yet again, farlington b and m have one in a million as he has been so helpful for the third time, first with artificial grass second with fruit trees and yesterday with stones,sand and edgings, please let him know how appreciative we are if him”

Posted 2 years ago

“Great service from Macaulay (garden centre) Ebbw Vale store. He helped us with our fence panel selection then with the trolley, through to the tills and out to the car. Thank you Macaulay.”

Posted 2 years ago

“This review is concerning a member of staff at Southampton Millbrook, Store, Hannah in the Lighting Section. She was most helpful in assisting to find two lamps that I had seen online and which showed availability in the Store but were not displayed with the majority of other lamps. She persevered and finally found them for me in a nearby individualised section. I do wish to commend her because helpfulness was above the usual level of service. Checkout service was also efficient and friendly”

Posted 2 years ago

“A Big thanks to Paul at the Coatbridge Lanarkshire store who helped me to my car with a folding table to 26th/3.... 10 outa 10 as he was on his break😁”

Posted 2 years ago

“My grandad went to B&M at Parkgate store to change some curtains and Maxine Naylor was very helpful in providing excellent service for him and went out of her way to make him get the service he needed.”

Posted 2 years ago

“Excellent customer service friendly helpful staff at st James store stamfordham road newcastle”

Posted 2 years ago

“The vice president of brand & marketing at trustpilot doesn't appear keen on B & M given his Facebook posts.”

Posted 2 years ago

“Basingstoke store is the most helpful store I have ever been to! They are sooo polite and clearly seem like they are genuinely happy to help!”

Posted 2 years ago

“I shopped at Ilkeston store & the product I wanted appeared to be sold out. Two assistants were very helpful in trying to track one down at other stores but then made my day as they had found one in the store room. Thank you for being so helpful & providing excellent customer service.”

Posted 2 years ago

“Went in store milecross Lane Norwich looking for member of staff Lynn ward you were very helpful and if I could give 11 for the service I got I would thankyou”

Posted 2 years ago

“Would like to say a big Thank you to LAUNCESTON B AND M! The staff Shelia and Lisa were so helpful and friendly. They went above and beyond to find a piece of furniture I saw online and wanted. They couldn't find it but the looked everywhere, and found one in the warehouse, even though it was on the bottom of the pallet. They was even on the phone to track on down for me. Fantastic customer service and highly recommend. Great staff ☺️”

Posted 2 years ago

“We have been looking for some side tables for a long time now, finding some of them very expensive. Found these this morning at a very reasonable price of £50 for the two. Very good quality. Really happy with our purchase.”

Posted 2 years ago

“I went to my local branch of b & m this morning (Newcastle -under-Lyme ) looking for a chest of drawers ( millbrook). I wanted them for my daughters bedroom. Not finding any on the shelves, I asked an assistant if she could help. She couldn’t have been more helpful. Looking out the back on today’s delivery, advising me about other stores. Which I really appreciated. I wish I’d taken note of her name. Great service.”

Posted 3 years ago

“Was in Elgin store,the staff there are so helpful every time I have needed help they just cant do enough for you.Asked a young lad what charger I need for my phone he just went and got one for me .”

Posted 3 years ago

“I went into my local B and M, Burnage, Manchester, and was assisted by a very patient, knowledgeable and overall attentive and accommodating employee by the name of Ray. Thank you!”

Posted 3 years ago

“We bought a cushion and a lovely throw for our new chair. We also enjoy the ' no added sugar ' products.”

Posted 3 years ago

“I bought some garden furniture from the new store in Blackwood Gwent but I was unable to lift it. Matt an assistant came to my rescue and was extremely polite and helpful and took my purchase to the checkout and then my car for me.”

Posted 3 years ago

“Janet on checkouts at Chester greyhound store was really helpful today (20/3/21). Went out of her way to help us”

Posted 3 years ago

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B&M Stores is rated 2.8 based on 299 reviews