Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,257 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hassle-free dealing and processing by Body Heal - tracking showed delay in delivery down to Auspost”

Helpful Report

Posted 2 years ago

Hi John! Thank you for the positive feedback. We're glad that we've hit the mark for you and we're sorry that you did not receive your order promptly. Upon checking, your order was placed on November 29 at 5:34 pm. It was dispatched the next day. Standard Post going to QLD takes 3-6 business days. Again, we apologize for the delay, Australia Post is having delays and backlogs due to Railway issues in WA hence why there aren't any real-time updates. You can check the status of the railway issues here:https://auspost.com.au/service-updates/domestic-service-updates/nsw-to-wa-delivery-delays There's only so much we can do in situations like this, we use Australia's best and most trusted delivery service but they're also facing issues/backlogs due to Railway issues and the coming holidays. We appreciate your patience and feel free to let us know if you have any questions or concerns. Thanks BodyHeal

Posted 2 years ago

“The product is very good. Took a little while to arrive but I am happy overall.”

Helpful Report

Posted 2 years ago

Hi Fei! Thank you for the positive feedback. We're glad that we've hit the mark for you and we apologize that your order arrived 2 days late. Upon checking your order, it was dispatched promptly on November 28, 2022. However Aus Post was suffering from congestion and delays due to railway issues the last couple of weeks and we appreciate your patience. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Fast and speedy service. Day 1 of wearing my footup brace so can't comment yet on how effective it is. Must admit I didn't fit it myself got the podiatrist to do it. Got it on black Fri sale so happy with that.”

Helpful Report

Posted 2 years ago

Hi Wendy! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Due to my not sending complete purchase back for exchange and having to send 2nd parcel back to complete the exchange ,I still havent heard if 2nd parcel has been recieved by you and as a result still waiting for the exchange it was my fault but am now anxious re return .”

Helpful Report

Posted 2 years ago

Hi Noeline, Thanks for leaving a review. The reason why you haven't heard anything about the second parcel is because we haven't received it yet. So we can't process an exchange until we get everything back, as we discussed. I recommend having a look at the tracking link that you sent so you can follow it's movements. We did get the first parcel back already. Thanks, BodyHeal

Posted 2 years ago

“My Balls thank BodyHeals”

Helpful Report

Posted 2 years ago

Hi Murray! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Product arrived quickly and easy ordering system”

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Posted 2 years ago

Hi Donna! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“The glove's fit perfectly and are comfy. Thank you.”

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Posted 2 years ago

Hi Elke! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you are happy with the product you ordered. We aim to keep our customers happy and satisfied. Thanks again!

Posted 2 years ago

“Goo d service product arrived in reasonable time”

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Posted 2 years ago

Hi Greg! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Prompt delivery, good service”

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Posted 2 years ago

Hi Simon! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Product exactly as described and fast postage. Product was $20 each more expensive than competitors but used a voucher for a discount”

Helpful Report

Posted 2 years ago

Hi Cally! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! Also, thanks for using the voucher! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Happy with the service I have received so far. The socks I have for the plantar fasciitis in my left foot are really helping. Look forward to receiving the white pair when they are in stock. Thank you Christine Miller”

Helpful Report

Posted 2 years ago

Hi Christine! Thank you for the positive feedback. We're glad that we've hit the mark for you and that the product supports you well. As soon as we have stocks for the OS1st FS6 Plantar Fasciitis White Compression Foot Sleeves (Pair), we will ship them out immediately. We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“It was quick and yhe shoes are doing what it was said that they would.”

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Posted 2 years ago

Hi Robyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“fast service good quality products”

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Posted 2 years ago

Hi Michael! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Prompt service. Sound product”

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Posted 2 years ago

Hi Ross! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you so much!

Posted 2 years ago

“Service was excellent but unfortunately sizing was no good for me !”

Helpful Report

Posted 2 years ago

Hi! Thank you for your feedback. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. However, like any garment/support, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We have a 30-day return policy. Returns have to be received in an as-new condition with its original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. For exchanges to a different size/color/product, we will pay for shipping both ways. If you'd like to return/exchange your order, please visit our returns center. https://www.bodyheal.com.au/tools/returns Thanks BodyHeal

Posted 2 years ago

“Excellent service and products available and delivered on time”

Helpful Report

Posted 2 years ago

Hi David! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Ordering, delivery & service fast. Item purchased is just what was needed for back support to assist in alleviating severe pain in the spinal region.”

Helpful Report

Posted 2 years ago

Hi Robyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“I ordered a waterproof foot cast protector for use in the shower. The product is great and a game changer for my partner who has a nasty wound on his ankle. Easy to use and excellent quality. My only criticism is that the order wasn't processed for three days, so it took longer to arrive than expected (5 days, and I paid for express post which led me to believe it would arrive in 2 - 3 days).”

Helpful Report

Posted 2 years ago

Hi Brenda! Thank you for your feedback. Sorry to hear the delivery time frame did not match your expectation. Upon checking your order was placed on the 3rd of August after our cut-off time which is why it was not shipped out the same day. However, your order was shipped out the next day, August 4, 2022 (Thursday), and your order was delivered on the 8th of August (Monday). We believed that it is still within Express Post Shipping Time Frame and your item was delivered on time. You can check the status of your shipment here: https://auspost.com.au/mypost/track/#/details/33F8Q553609201000960809 I hope this helps answer your concern. Thanks BodyHeal

Posted 2 years ago

“Hi BodyHeal My recent purchase of Ankle Support 724 is too small, I used the size of a Mcdavid ankle support I purchased from you previously to get the size. Could I exchange for the extra large size? I will return the ankle support and consult the returns process on your website.”

Helpful Report

Posted 2 years ago

Hi Alan! Thank you for your feedback. Sorry to hear the product did not fit. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We're happy to exchange your product, our exchange policy is 30 days. For exchanges, we will pay for shipping both ways. Returns have to be received in an as-new condition with it's original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. Please allow time for returns to be received, checked and exchanged dispatched. If you have an urgent need for another size/colour/model then please place a new order and we'll process a full refund when your return arrives. The $9 return postage fee will be waived. To being your exchange please visit our returns center https://www.bodyheal.com.au/tools/returns and fill out the details. You will get email instructions soon after via email. Thanks Gerah

Posted 2 years ago

“Quick and easy, great product.”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

Body Heal is rated 4.8 based on 2,257 reviews