Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,257 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was quick and straightforward.”

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Posted 1 year ago

Hi there! We're glad to know that you're satisfied with our services. Thank you for your feedback!

Posted 1 year ago

“I’m very happy with my purchased socks. The quality, colour and comfort is was I’m expecting. Also the delivery was very fast. I’m wearing the socks daily & feeling since day 2 an improvement with my pain. Thank you.”

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Posted 1 year ago

Hi Cornelia! We're delighted you're so pleased with your purchase! It's wonderful to know that you're experiencing the quality, comfort, and pain relief that our product is designed to provide. Thank you for choosing us. We wish you continued relief and comfort.

Posted 1 year ago

“The size and fit is good. ordering online & speed of delivery is excellent.”

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Posted 1 year ago

Hi Margaret! We are glad that our product and services have met your expectations. Your feedback is much appreciated!

Posted 1 year ago

“Great Quality Items and prompt delivery. Highly recommended to all”

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Posted 1 year ago

Hi there! We are delighted to know that our products and services met your expectations. Your recommendation means a lot to us. Thank you for your feedback!

Posted 1 year ago

“I am really enjoying the sleeve m, warring to the gym and when working. They seem to be helping minimise the PF heel sensitivity.”

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Posted 1 year ago

Thank you for your feedback, Tanya! We are glad to hear that the OS1st FS6 Plantar Fasciitis Black Compression Foot Sleeves have provided you with excellent support.

Posted 1 year ago

“Great service. I had a question that I asked via what’s app which was answered quickly . Item came very quickly.”

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Posted 1 year ago

Hi Karen! We are delighted to hear that you were satisfied with our service. Your continued support means a lot to us, and we are committed to maintaining the same level of excellence in the future.

Posted 1 year ago

“Delivery was very prompt”

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Posted 1 year ago

Thank you for your feedback! We strive to ensure quality customer service and are happy we met our goal.

Posted 1 year ago

“Prompt, efficient and courteous.”

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Posted 1 year ago

Hi Alan! We are so glad that our service has met your expectations. Thank you again for your review.

Posted 1 year ago

“All i can say is my hubby is happy with it. No problem with the delivery didn't wait too long”

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Posted 1 year ago

Hi Angelina! Thanks for letting us know that your husband is happy with his purchase. We're glad to hear that the delivery went smoothly too. We appreciate your feedback!

Posted 1 year ago

“Prompt delivery”

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Posted 1 year ago

Hi Peter. Thank you for your feedback! We're glad to hear that your order was promptly delivered. Timely delivery is important, and we strive to provide the best service possible.

Posted 1 year ago

“(Service was quick and efficient”

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Posted 1 year ago

Hi Sonja! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Prompt dispatch of initial order. Process of returning garment for a larger size handled efficiently. Good communication via email. More information about selecting the correct size on web page would have avoided the need to exchange.”

Helpful Report

Posted 1 year ago

Hi Yvonne! Thank you for taking the time to provide us with your feedback. We are delighted to hear that the dispatch of your initial order was prompt and that our process for returning garments for a larger size was efficient. We also appreciate your kind words about our communication via email. We apologize that you experienced difficulty with selecting the correct size, and we appreciate your suggestion for additional information on our website. The size chart is the manufacturer's recommended size chart and it is accurate for the vast majority of our customers. However, like any garment, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We will definitely take this into consideration and work to improve our sizing guides to make it easier for our customers to select the right size on their first order. Please let us know if there is anything else we can do to assist you. We value your business and hope to provide you with an even better shopping experience in the future.

Posted 1 year ago

“I was informed of the progress of my order each step of the way. I received good updates on the progress of the delivery.”

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Posted 1 year ago

Hi Rodney! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“We were disappointed that a stock error meant we could not get the item we wanted (black coloured item). BodyHeal communicated the error, apologised and offered an alternative colour which fortunately we were able to proceed with. There was only minor delay. Disappointed we couldn’t get the black as preferred but having some product rather then none at all is what mattered in this situation.”

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Posted 1 year ago

Hello! Thank you for sharing your experience with BodyHeal. I'm sorry to hear that the item you wanted was not available in black, we communicated the error to you, apologized and offered an alternative colour option. It's great that you were still able to proceed with your purchase and receive the product in a timely manner. I appreciate your positive outlook and understanding that having some product is better than none. We hope to have the opportunity to serve you again in the future. Thank you!

Posted 1 year ago

“Mail was a bit slow. Would recommend express mail.”

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Posted 2 years ago

Hi! Thank you for your feedback regarding the speed of your mail delivery. We apologize for any inconvenience caused by the delay in delivery. We understand that time is of the essence, and we appreciate your recommendation to use express mail in the future. Please note that your order was shipped out promptly and is still within the shipping time frame for standard post. However, we strongly advise our customers that if they need the support urgently, we recommend using Express Post. We will take your feedback into consideration and ensure that we provide the fastest and most reliable service possible. Please do not hesitate to reach out to us if you have any further concerns or feedback. Thank you for choosing our services, and we hope to continue to serve you in the future.

Posted 2 years ago

“I was sceptical about Boyheal as I never heard about this website. But no need to worry. Bodyheal is a real business website. They provide quick response and quick delivery. I am happy with my purchase. I would have given 5 if they had enough stock for me to place my desired items to avoid the delivery fee.”

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Posted 2 years ago

Hi Winnie! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Ordering was easy notifications and updates were good.Delivery was succinct”

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Posted 2 years ago

Hi Bruce! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks!

Posted 2 years ago

“Unfortunately I ordered the wrong size have worn them and discarded packaging. I now feel I need the testical support instead as they are currently out of stock I’ve let you know to notify me when they are back in stock.”

Helpful Report

Posted 2 years ago

Hi Michael! Thank you for your feedback. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. However, like any garment/support, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Since this is an undergarment product we do not offer refunds or exchanges. However, we would like to offer a 15% discount if you wish to purchase a different size. Kindly let ys know and we will create a one-time unique discount code for you. Let us know if you have any questions or concerns. Thanks BodyHeal

Posted 2 years ago

“Service was great. But think the top of the knee sleeve is going to wear quite quickly”

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Posted 2 years ago

Hi Colleen! Thank you for your feedback. We're glad that we've hit the mark for you in terms of service. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We have a 45-day return policy. Returns have to be received in an as-new condition with its original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. For exchanges to a different size/color/product, we will pay for shipping both ways. If you'd like to return your order, please visit our returns center. https://www.bodyheal.com.au/tools/returns Thanks BodyHeal

Posted 2 years ago

“Prompt service, very fast postage and a reasonable price”

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Posted 2 years ago

Hi Bella! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

Body Heal is rated 4.8 based on 2,257 reviews