Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,145 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,145 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 12th March 2024

Body Heal 5 star review on 30th June 2022

Shellie A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick efficient service .”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“My first purchase from BodyHeal was sent very quickly and was an excellent product at a very fair price. Excellent service. I subsequently made a 2nd purchase which I have not yet received, but ever since I ordered they keep asking me to do a review. It is difficult to comment fairly on either the quality of the item purchased or their current service before I even receive my order. I wish that businesses wouldn't badger you for a review the minute you order something - at least wait until after the delivery before asking. Based on my first purchase I would rate them 5* but I will knock one star off because of their multiple begging for reviews before I even get my purchase.”

Helpful Report

Posted 2 years ago

Hi Robert! Thank you for the positive feedback. We're glad that we've hit the mark for you and we sincerely apologize for the confusion. Upon checking we only sent you a review request once for a product review and once for a company review. The product review request you've received was for your first purchase which is for the IMAK Elbow Night Splint PM A10172. We still haven't sent out a review request for your latest purchase yet which is the Mueller Adjustable Elbow Support 75217. Please note that it is a system-generated email and it automatically gets sent out to our customers after their order gets delivered. However, rest assured that moving forward, you won't be receiving any review request email or marketing email for your next purchase. Thank you purchase!

Posted 2 years ago

“Service and follow up from emails was good, paid for express delivery, but due to a hold up from Australia Post delivery was delayed.”

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Posted 2 years ago

Hi Beryl! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order. We aim to keep our customers happy and satisfied. Thanks!

Posted 2 years ago

“The back brace is brilliant. I purchased this item through my home care package provider and I was a bit disappointed with how long I had to wait for it. But it wasn't Body Heal's fault.”

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Posted 2 years ago

Hi Irene! Thank you for the positive feedback. We're glad that we've hit the mark for you and understand the shipping problem with Australia Post. We aim to keep our customers happy and satisfied. Thanks, again!

Posted 2 years ago

“Once product was back in stock, came quickly.”

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Posted 2 years ago

Hi Trevor! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Product arrived as stated, conflicting messages from Oz Post regarding when or if? I was going to recieve this item, maybe look at alternate options for delivery?”

Helpful Report

Posted 2 years ago

Hi David! Thank you for your feedback. We use Australia's best and most trusted delivery service but they're facing issues mostly due to the restrictions. AusPost is facing delays all through the network, some delays are significant and it also affected the shipment updates on their site. These delays have affected our reputation, but believe me, we're trying our best to be as transparent as possible. We greatly appreciate your feedback and we're just glad that you were able to successfully receive your order. Please do not hesitate to reach out to us if you have any questions or concerns. Thanks Gerah

Posted 2 years ago

“Shipped item quickly. Took longer to arrive than expected but covid delays expected at this time.”

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Posted 2 years ago

Hi Jodie! Thank you for the positive feedback. We're glad that we've hit the mark for you. Thanks, again!

Posted 2 years ago

“Offered what I needed at a good price. AusPost mishandled delivery but BodyHeal customer service promptly helped to sort it out after I made them aware. Would shop again.”

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Posted 2 years ago

Hi Luke! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“It was my husband Keith who bought & paid for the knee brace & somehow it was sent in my name by error. Because our payment card is in both names it is easy to have a mix-up. However, he is very happy with the service & the product.”

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Posted 2 years ago

Hi Shirley! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Very quick delivery, way before expected FS6 compression sock is awesome”

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Posted 2 years ago

Hi Wayne! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Arrived on time”

Helpful Report

Posted 2 years ago

Hi Julia, Thanks for leaving a review and I'm sorry you weren't happy with the delivery time. After checking your order I see that your order was in fact delivered on time. Your order was placed on 1pm on Friday, after our 7:30am cut off for same-day dispatch. https://www.bodyheal.com.au/pages/shipping-delivery However, we managed to ship it on the same day, earlier than advertised. Secondly, Wednesday was Australia day which is a public holiday. So the delivery time was Friday, Monday, Tuesday and finally delivered on Thursday. Within the 4 business day estimate we had given. We hope you consider this and re-review the service aspect of your order. I will be addressing your product issue separately.

Posted 2 years ago

“Slight postage delay, though unavoidable in covid world.. Otherwise great service..”

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Posted 2 years ago

Hi Ralph! Thank you for the positive feedback. We're glad that we've hit the mark for you! Thank you!

Posted 2 years ago

“Very helpful when i ordered wrong size knee brace and needed to return it just waiting for another brace to come ,great service very understanding too thanks”

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Posted 2 years ago

Hi Eileen! Thank you for the positive feedback. We're glad that we've hit the mark for you and is satisfied with our service. Looking forward to your next purchase. Thanks!

Posted 2 years ago

“Very attentive to my order.”

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Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Very good info on tracking where my order was up to. Told about other services without pushing too much. Product exactly as described.”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“The service was fine. Delivered on time. You clearly provide details to third parties as my email spam has gone through the roof. Very annoying. Does not make me want to purchase through you again”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We do not provide your email address to a third party company. The email you might be receiving is from us which are automated emails. However, I have removed your email from our system and starting today you won't get any emails from us. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Speedy delivery and item is as described. It's too early to provide a review on belt, but I can say it's definitely well made and easy to use.”

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Posted 2 years ago

Hi Gus! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks again!

Posted 2 years ago

“Great service and quick delivery.”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Easy ordering and fast delivery.”

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Posted 2 years ago

“BodyHeals was very prompt in organising my order. I can't say the same for Australia Post.”

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Posted 2 years ago

Hi Patricia! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thanks, again!

Posted 2 years ago

Body Heal is rated 4.8 based on 2,145 reviews