“I ordered a number of items over a month and a half ago and still havent received my package. I understand that the world is going through challenging times, but it seems that only your service has been delayed so long. I have purchased items from other websites and they arrived a tad late (understandable). Every time I contact customer service they say its not within their control. My package is so late that I will most probably have to put them away for next year since they are winter clothes and summer is kicking in!!! VERY DISAPPOINTED”
“Difficult Company
Unfortunately my experience was terrible due to having to constantly email & argue over my delivery charge and getting it refunded.
I ended up having to contact Boohoo HQ and threaten further action.
Please do not order from Boohoo - they will try to make up excuses of why you can’t have your money back despite the law stating that they have to give it back.
I will never order from them again.
HOWEVER IF YOU DO ORDER FROM THEM:
Make sure to fill in their cancellation form, send an email or letter saying you are cancelling your contract with them.
Do this before you return your order and within 14 days after you receive your package at your address to get your delivery charge back.
Go to the :
- Returns policy (Section 3)
- Terms & Conditions (Section 8)
- Returns FAQ - Returns & Refunds - Delivery Charge
Any information you need should be there unless it has been changed.
Don’t let them take your money and refuse to refund you. Especially when you are entitled to it.
I learned that the hard way.
I’d also advice customers to look into Consumer Contracts Regulations - that should explain more about your right to cancel and get a refund.
And if you need to open a case / complaint against them - try Resolver. It saves all the evidence.
I hope this helps someone else get their money back.
DISCLAIMER - All the information was correct at the time of this review. I am not responsible for anyone else’s actions resulting from this review.
If you need more help - contact Citizen’s Advice Consumer Helpline.
This only applies to people in the UK.”
“I ordered next day delivery on items on the 17:4:2020. We are now on the 2:5:2020. And I've still not received my items. I've emailed boohoo nearly every day to be told it's on it's way, I've contacted hermes who deliver on behalf of boohoo. And have received absolutely nothing back. Everytime I contact boohoo all I get is complete lies after lies regarding my parcel. Now today they ask if I will wait till the 4th may. I've asked twice for my money back but still not had it. I will never buy anything from this company again there after care is absolutely appalling. If anyone is thinking about using them then please reconsider as you may end up waiting a month or more. Just like me for something which should have been next day delivery.”
“Items did not arrive. Hermes delivery company logged messages that they came and did not find me. That is absurd, I was at home and no one called, no cards left, nothing. Boohoo refuses to give refund for items that never reached me, taking sides with the delivery company. Crazy scam just to get your money.”
“Awful company, I ordered a size up 12 woman’s body suit and I can barely get it on, it’s like a size uk 8, I’m not even joking. Cheap and not true to size! Won’t be using again.”
“Paid for express shipping only for my item to be almost 20 days, once I got my items the skirt that I had ordered in a size up was to tight not to mention so short that I didn’t even need to bend over for people to see what I had for breakfast! The jacket that I paid for that was originally $62 was so poorly made that one arm was to big and the other arm didn’t even fit !”
“I have been accused of fraudulent activity..because boohoo charged me for an item which was out of stock..I got a refund eventually, now because I have sent other items back boohoo are refusing to refund..saying I have accused them of missing items too often...I have NEVER accused them of this..I have this week signed up to premier..so besides a refund for items returned I want my premier refunded as I will never use this company again...never been so disgusted in customer service”
“Do not order from this place!! I paid for 3-5 day shipping and got my items 2 percent weeks later. Not only are the clothes cheaply made, but they will mess up your order. I received the wrong pair of shoes and all of the sizes were not even close to what I asked for. Not to mention, they make you pay for the return.”
“I ordered two blazer dresses and returned both items because they were the wrong size. I only received a reimbursement for one. I will NOT be buying anything from this company ever again!! Buyer beware!! Buy at your own RISK!!”
“I placed an order 30 days ago. Finally received an email that my items would arrive in 7 days..... 9 days later my package has not left the place of origin! I spent quite a lot of money so I’m very disappointed that my product is very late.”
“Recently spent a good amount of money on this store. Only received 2/10 items. They cannot ship me the rest of my order and only want to refund me 2 missing items rather than all 8 items.”
“I have had some trouble with boohoo items I paid £9.99 for the next day delivery for a year and I ordered an item and it took over a week to get here I also got an email saying it had been delivered and it had not and turned up 2 days later , when I ordered another item for next day deliver it didn’t turn up and I emailed boohoo 3 times and they ignored it a week later I got an email form there delivery company saying I had put the wrong address as the driver couldn’t find my house then it wouldn’t let me re enter my address I ended up ringing them and they were quite rude over the phone and I managed to cancel the order and get my money back after 3 week of finding out where my delivery was”
“The company sent me someone else’s order. When I called to let them know, I was told that I could not get my money back nor would they send the correct order until I shipped back the $15.00 sandals they sent me in error. Once the company got back the “wrong” sandals, I would have to start the order process all over again and just hope they still had my sandals in stock. Don’t order from this company.”
“I spent over $200 and paid 14.99 for the 3-5 day shipping and it’s been 10 plus days. I called fed ex today and they said it hasn’t left the shipping origin. Customer service will not help and said I can return my items if I want to when I receive them.”
“Boo-hoo has very horrible customer service. they sent me the wrong item and it took me to literally talk to Six people to figure out their process for returning the item and getting my item. However I returned the item to them and they did nothing about the item that was missing in my order. They don’t know anything about customer satisfaction. they don’t know how to accommodate their customers for errors that were made by their staff. Also all six of the customer service representatives that I emailed back-and-forth with all had different processes for me returning their item. If they were to get all of their representatives on the same page things would move a lot smoother. I found that talking with them through Facebook is better than email in case that helps anyone.”
“Terrible customer service. 😱 I was order a dress , and it was to large for me. I send return dress. No one answered for me, no money returned and didn’t replying for my emails!!!!”
“Terrible clothes sizing. A bra that’s an E cup wouldn’t fit me and I’m usually a D! It would barely fit a C cup. Had a great pair of jeans that fit so bought another pair in the same style and size that didn’t fit at all! And the body suits have long arms but the suit feels shorter? Got it in a size 16 but it felt like a 10 or an 8. Will never buy from here again.”
“I had some issues with my order shipping and an incredibly helpful customer service representative names Umar helped me. Great service! Great clothes.”
