“Never ever had such a terrible experience online shopping. I paid n extra £10 for next day delivery to receive 8pm at night. Awful quality clothes, really cheaply made. I then completed returns form as advised online to have 4 of the collection points tell me Boohoo haven’t emailed me the correct labels to even return. Customer services of Boohoo just said I must be confusing everything and not a lot they can do. Absolutely disgusting when I’ve now just wasted £100”
“They are extremely hit and miss with both sizes and quality. Now I always allow for this when ordering by picking larger sizes (sometimes x2 my usual size) and still items arrive that are woefully too small.
Then I ordered shorts which fit ok on the waist but the legs were stupidly baggy and very unflattering.
A skirt the same size as the shorts was miles too small. A jacket meant to be a suede cropped jacket (and it was not cheap!) is the worst material I’ve ever come across in my life.
We all allow a little bit for this when shopping online but Boohoo really are tacky, nasty materials and badly sized. And they’re not exactly cheap these days either.”
“Boohoo need to stop selling clothing above a size 12 until they actually understand what a plus size body needs. I'm not a big girl. I'm a size 12/14 curvy girl and I've been left really upset when I've ordered clothing off the website because it is ridiculous how much smaller it is than it should be.
Sorry, but this is an honest opinion.
The clothes look very stylish, but I think this clothing store is only for a more petite customer”
“ent me the wrong size shoes twice after returning, waiting for my credit and repurchasing. Customer service is absolutely horrible! You can’t speak to anyone by phone, it’s only by email. Oh, and even though the two orders were wrong sizes, they charged ME for the return shipping. Definitely bot ordering from there again.”
“Ordered next day delivery for £5.95. This is a scam as wasnt even in delivery when I tracked 3 days later. Customer service replied but with no help.”
“Ordered on the 28th Dec, paid for next day delivery, arrived on the 31st Dec. Returned items for a refund on the 2nd Jan. Confirmed return was received on the 8th Jan, it's now the 22nd Jan and I'm still waiting for a refund, boohoo has informed me it was sent on the 10th dec via paypal and then that it would be sent today!! Boohoo have now asked me to close my paypal dispute and then they will refund me.”
“ordered a size 16 pair of shorts to go out in and when they arrived they where at least 2 sizes too small! theres no way I'm a size 20, I ordered the 16 so they would be comfy!!!”
“Payed for next day delivery to be told it was on it's way to then receive a email saying theres a problem at warehouse and basically its lost then to be told over and over that it will arrive in the nxt 24 hrs. 24hrs been and gone no parcel still lost been told I have to wait a month until anything can be done so £65 down and nothing to show for it and all they want to do is blame it on courier but the tracker shows it hasn't even got to the courier. Asked for refund and got fobbed off wont be ordering again.”
“Boohoo premier next day delivery is a scam and a money making initiative. Customers are promised unlimited next day delivery for a fee... The orders never r arrive the next day. This is always blamed on the courier. I've asked to raise a complaint as this has happened more than once. Customer service offers me 5 pounds as a good will gesture. Then goes on to say do how not how much 5 pounds is...
Like seriously. I'm not after free money, just my item that I paid for and I have boohoo premier subscription for. I think they need to be reported.”
“Ordered a top for a party and the top that arrived was not even the same one, explained through whatsapp🤦♀️ what was wrong with the item and that I didn’t have time to send it back due to work commitments and the only response I got was if I could leave a lovely review quoting their name it would be “fresh””
“The clothings sizes are bizarre ! I’m a petite 12/14 and I couldn’t fit my head through one size 14 bodysuit. The other I managed to get arms and head in but the length of the bodysuits makes them impossible to fasten unless you enjoy being split into two !
Very cheap and nasty materials too.”
“I paid extra for next day delivery, waited the whole day and no orders arrived. Contacted boohoo someone called shaban offered part refund of £2. Shaban also said it’s out of boohoos control that this error had happened and I need to allow another 48 hours for my order. And I still need to pay part of delivery because it was out of their control. How unacceptable especially after waiting a full day for a delivery and taking a last minute day off for it. I would have expected a full refund of delivery because of the inconvenience caused but no it’s only part because I still have to pay for a normal delivery charge.
I am also trying to give it 1 star rating but it doesn’t allow me to rate”
“I ordered a coat I liked in an 8 it was like a tent so I ordered a different coat in a petite 6 still like a tent! I'm not usually petite I'm average height n usually a 8/6 however I'm thinking boohoo need to do a like a size 2!!”
“Quality of products is poor and customer services are bad caused by a number of factors which include; very unhelpful and impolite staffs, poor after sales service, poorly trained staff members who lack knowledge and skills to perform various tasks and poor products or services.”
“Sizing is not true to size
I wear a size 12 and every time have had to return as more like a size 8
(Tried their size 14 and it’s too big)
Very disappointing and I see I am not alone in this as others have had the same issue with sizing
And why do you think every female wants to wear short or skintight clothing!!! Let’s have more choices
Also delivery via Hermes is problematic several occasions parcel not arrived on time despite paying for next day delivery
Issue I have also experienced with Hermes when purchasing from other retailers
Seeing so many complaints from customers re Hermes why continue to use them ?
We have been customers of Boohoo for years but now thinking twice about ordering in the future”
