“I ordered a pair of trainers nearly 4 weeks ago have not received trainers cannot get in touch with boohoo regarding this as I was not given a firct number also I ead.given a tracking number joterder#”
“Absolutely gutted ordered some clothes during the sale for Christmas and they are so oversized, I ordered a small and the jumper came down to my knees, the long sleeved top was a joke. Sort your size guide out!”
“Not happy at all!! I have ordered twice from here using next day delivery and both times they came days later! No one was able to give me any help or refund. Not happy with boohoo and will never be using again !”
“Sizes are all wrong. I’m a size 12, and the size 12 dress was ridiculous, didn’t fit at all, more like a size 8. Pleased it was in the sale or I would have been furious. Won’t use them again!!!!”
“Looked nothing like what I ordered. Daughter is devastated. The colour was off and the material looks cheap... On a higher note it came within 2 days.”
“Next day delivery is a joke. Boohoo offer this service at an extra cost. Last 6 orders which I have selected ndd each order has taken 2-3 days to come. Each time I have emailed boohoo and have never had a response....poor services”
“Order hasn’t arrived. “Customer service” demand that I wait 9 more days (yes - a total of 19 days from the date of order) to see if it turns up before they will consider issuing a refund. Customer service reps litter their replies with emojis and refer to me as “mate”. Feels like this company just scams you.”
“Very disappointed. Only ordered from here twice, the first time it was really good. I've ordered again and received a faulty item. Bought a foot soak and it was leaked all over and none of the product was left. I have contacted them and sent 2 emails abour a week ago and no one will get back to me.”
“Very disappointed and shocked at how the clothes I bought had really bad odour. This is the second time I received smelly clothes and these are meant to be NEW CLOTHES!! And although I really love the variety and style of clothes you can buy from Boohoo, I don’t think I will purchase anything again.”
“Very disappointed and shocked at how the clothes I bought had really bad odour. This is the second time I received smelly clothes and these are meant to be NEW CLOTHES!! And although I really love the variety and style of clothes you can buy from Boohoo, I don’t think I will purchase anything again.”
“Very disappointed as Boohoo never enclosed a free return postage ticket.
There is no free return postage!
The policy for returns is poor, old-school and inefficient.
All communications with customers services are via email which is time-consuming and outrageous.
The robotic responses coming all the time. Very frustrating!
I will NEVER EVER buy a product from Boohoo!”
“Paid 4.99 for next delivery . Parcel did not turn up and still waiting now for news of where it is. This is the first time ordering through BooHoo but never again. My recommendation would be to go elsewhere . Have not received service like this from any other online retailer. A great reason to stick to the High Street.”
“Terrible customer service robotic responses. Allowed my parcel to be delivered to a complete stranger because of security reasons. Surely its more of a security risk that you've allowed my parcel to be delivered to someone random and not agreed prior to the delivery.”
“Let my delivery go to incorrect address spent most of last night and this morning trying to sort it. Parcel has been delivered to a complete stranger and just keep getting robotic responses from the customer service agents”
“Waste of time done 2 orders one took over a week to come the second one was next day delivery and it never came, when I contacted them on What’s App was met with complete rudeness, second order came one dress is a total different colour and the other one is 2 sizes to small, do you really employee idiots that can’t read a simple label am so fed up now have nothing for my party this week and will now have to send back and wait for money to come back but still have to go out and buy another dress, never again and will advise everyone know not to buy from BooHoo quality and customer service is terrible, what’s happened have ordered for many years and never had an issue”
