“Abysmal service. Late deliveries. Rude staff. A CEO who can't be bothered to acknowledge emails with a resolution. No customer care whatsoever. I sent my items right back without bothering to open the package due to the poor service I received from them when I wanted an item for my birthday and paid extra for this. Their website allowed me to book the day I wanted the item to arrive, to only be told later it would arrive late - so why did the website give the option for this and it wasn't mention in the Covid-19 banner that there would be a delay! I will never shop there again - this is further reinforced by the cold emails I keep getting from them that don't look at what I've communicated!”
“Abysmal service. Late deliveries. Rude staff. A CEO who can't be bothered to acknowledge emails with a resolution. No customer care whatsoever. I sent my items right back without bothering to open the package due to the poor service I received from them when I wanted an item for my birthday and paid extra for this. Their website allowed me to book the day I wanted the item to arrive, to only be told later it would arrive late - so why did the website give the option for this and it wasn't mention in the Covid-19 banner that there would be a delay! I will never shop there again - this is further reinforced by the cold emails I keep getting from them that don't look at what I've communicated!”
“Do not order from this company. I ordered 3 products. Two were faulty. One had a very visible stain that would not come off and the jacket has a cuff link missing and when I asked for a refund for the jacket they only offered me 50% even though they sent me two faulty items. They didn’t offer me a coupon for the horrible service or the fact that they sent me items that were garbage. I repeat do not order from this company. The clothing is cheaply made and the company does not care.”
“They don't have the best systems ops. so many times they oversell. Rather than letting the customer know they will ship the package with missing items OR they will send you a different item labeled as what you ordered OR if they do not have it in the size you ordered they will send you another size. Even if they agree to refund you, you will still have to pay the shipping fee to return your incorrect items.
If you are going to return items make sure you select all items at once because if you forget to include anything in the portal you will have to pay an additional shipping fee for each additional item.
The clothes themselves are made of very cheap fabrics and overpriced. They have very nice pictures on the website but know that any items, such as purses or shoes, that appear gold in color are actually copper and have been edited.”
“The fabric quality was poor on 80% of the things I ordered. Most of the hemming is stringy and the material feels like plastic. Also, returns are very inconvenient as you need a printer for printing return labels. Who has a printer anymore? The clothes look cute on the website but in real life they look cheap. Fast fashion, not worth the hassle.”
“Just received my items and I’m happy with them! Considering how inexpensive the Maternity biker shorts were, I don’t mind that they are thin. Also ordered some slippers and would suggest to size up, but I love the way they look. Delivery was right on time.”
“I have ordered 4 items . I have returned 3. Sizing is just not correct...horrible ...I am a size 12 -14 , I wanted a really loose oversized T-shirt so I sized right up , ordered a size 18 !!!! Which barely loose on me... quality is just baaaad ....some of the items were nothing like on the picture . Curious how long will it take to get my refund back ...( can get a month according to the website , which is ridiculous. )”
“First time purchase, absolutely love the dress, ( coffee/toffee polka dot dress) . ordered sat AM arrived 2pm Sunday
Extremely impressed with the dress, delivery, well done”
“I will never, never purchase from boohoo again. I used to order from them all the time, but this most recent time was the worst experience I have ever had online shopping. I purchase multiple pairs of pants. Every single pair that I received was see-through and I don’t mean just when I bent over. I mean I held it up when I took it out of the package and it was like mesh netting, I could see everything in my room. I reached out to them, they advised me to send it back for a full refund. Not only did they make me pay for shipping back, but didn’t refund me the correct amount. When I emailed them letting them know, they simply told me there wasn’t anything they could do and apologized. What a shitty customer service business. I am left with no items and lost over $15. Avoid boohoo at all costs.”
“It was my first time ordering with Boohoo. I received my order a couple of days after ordering. I couldn't wait for it. I just received my order which includes two dresses and a 3 Piece Duster Bandeau & Skirt Co-ord Set.
All the same size, but none of them fit. The two dresses are too small and the set is too large. Besides, the quality looks very cheap.
So now, i'm paying $4 for returning the package knowing that i've already paid $15 for the shipment.
I'm very disappointed and will never order on Boohoo again.
I highly not recommend this company for purchase even if the price are attractive.”
“COMPLETE DISAPPOINTMENT.
I don't shop online. My experience with Boohoo proves why I don't but based on the fact that we're in the middle of a pandemic, I didn't have a choice. I will say this, both of my packages made it here before the 7-9 day standard shipping.
Their clothes aren't true to size. As soon as I took my dress out the bag, I immediately noticed that it was about two sizes big.
I also ordered a pair of shoes. When I opened the bag I immediately recognized how small the box was, I looked at the shoes and they're a size 7. I'M A SIZE 9. MY BIRTHDAY IS IN 3 DAYS. The amount of anger I have can't even be explained.
Their charging people shipping per every item that's ordered, with all the money that they're charging people, you would think that they would be more on top of their games. Smh. NEVER AGAIN.”
“Sizing/quality!
Due to Coronavirus I had to resort to online shopping I’m not a clothes snob either my usual is primark or matalan... ordered all my clothes from boohoo one size so they were all identical sizes label wise ordered 7 items - 5 got sent back. Some were so big they hung others were to small and the jeans were so stiff they didn’t feel comfortable to wear at all. So bare in mind sizes are all over the place!”
“Absolutely horrible..should have listened to reviews. Do not order from this website. The charge you for shipping..give you delivery date..date if delivery says there is a shipment exception..when I contacted customer service they wouldn't give me an explanation why..still waiting on my package and still no delivery date. Absolutely horrible. Don't waste your time or money..also most site are free shipping after spending a certain amount of money. Not them.”
