“I made an order on a Monday, paid for next day delivery. My order never turned up. I spoke to Boohoo who assured me the order would be with by the Wednesday. By Thursday my order still hadn't turned up. They told me to give it until the 2nd of November (11 days from when I placed the order). I then asked for a refund instead which they told me no I still had to wait till the 2nd of November.
I can't believe a company would be so quick to take your money and then not value your custom. Refused a refund and no replacement order. This is not the first time I have had delivery problems with Boohoo”
“Not impressed at all with boohoo. After my last order order I will be closing my account. Had the worst customer service experience and considering its a competitive market I'll take my business elsewhere and spend my monies with companies that take accountability for their mistakes and respond to queries. I placed an order for next day click and collect. The expected delivery was Friday. I tracked the order on Friday and saw a message that had been a delay. Upon contacting customer service on Twitter, I was told my order had been misrouted to an incorrect depot and would be another 24 hours from the time stated on the tracking. More than 24 hours later I was still seeing the same message with no update or email to tell me what's going on or an apology for the delay. I spent over 6 hours trying to resolve this on Twitter who said it was actually 72 hours not 24. This was a Boohoo error with sending my order to the wrong place caused a delay and the order wasn't delivered at the specified time. It took another 4 days for the order to arrive. Again no apology or communication. I sent through a formal complaint as SLAs say 24 hours for a response, a week later I had to chase up and got a frustrating response asking if I'd collected the order and that they'd be passing on the details so this doesnt happen in the future. Again not even a sorry or acknowledging my complaint. Never again and if families or friends are thinking of using Boohoo I'll tell them to steer clear because this was a complete shambles.”
“Placed an order as an emergency on Thursday night and selected precise delivery for Saturday, my items arrives Sunday meaning I had to go out on Saturday and buy something else spending extra money. I understand things can go wrong and this ma have been DPD's fault but I got in touch with boohoo to advise because of this I no longer need the item and as I paid an additional £5.99 for my parcel to arrive a specific day and it didn't I expect the delivery charge to be refunded to which they have refused. They Also stated I chose precise delivery meaning the parcel would be with me within a window of 4 days? I selected a specific date, I had confirmation I will get my parcel within a specific date. I think the staff fail to understand what nominated day delivery is????? rubbish customer service. Won't bother ordering from here again. Clothes are always low quality anyway and I only decided to shop here as I was desperate for something last minute which never turned up on time!!!!!!”
“Horrible place to shop!!! Do not shop here warning!!!! You think you are getting a great deal but when then you see your bill and it has doubled!!! To tripled. When I spoke with me they're answer was they are live and prices can change at anytime! The most ridiculous store ever. I mean it was like cute put it in my cart check out and bam the price went up went the heck???”
“I ordered for the first time from boohoo, only for them to send me the wrong sized clothing, which I then returned immediately thinking they would send me the correct size instead but they proceeded to give me a refund just for the clothing item and said I would need to order the item again and pay for delivery once again to get the item that they messed up in the first place. So if you have money to waste then go for it but if not then it's not worth it.
Will never be ordering from them again, terrible customer service and would not recommend to anyone.”
“Ordered a Maternity Tshirt with a pattern on it that was supposed to sit over the bump. Boilught correct size according to the guide etc. What turned up was a normal looking T-shirt that was a very different length and shape to that shown in picture. First and last time using Boohoo.”
“Item came back with big hole in it. Also found that the sizes are totally wrong. I'm a 10-12, their 12 wouldn't go past my knees. It was like children sizes. Customer service was good though. Very fast response and full refund. Won't be ordering again and don't recommend at all”
“Ordered 6 items, received only 5. Kept 2 returned 3 and told them of the missing item. Was told all was fine but have now only been refunded for 2 of the items I returned! So I have paid for 4 items but only actually have 2! Can’t get any sense out of customer services!”
“Next day delivery service is terrible, purchased premier and not had my items next day since a purchased it, terrible customer service who can’t seem to resolve anything, would give 0 if I had the option”
“Horrible scam they stole my money!
I’m getting a lawyer for these one if anyone ones to join me they need to learn they can’t just steal our money and get away with it!
It’s a huge scam do not ever order we need to shut this place done ASAP!
My taking legal action for this matter thief’s belong in prison.”
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kim seeley
3 reviews
1 star: Bad
Updated a minute ago
Horrendously bad quality
Horrendously bad quality. I end up having to send everything back.
I kept boots ordered July worn handful times and the heel on one has disintegrated and the material has fallen off front of boot
Disgusted
Must only make money off delivery charges they keep as such poor quality goods. Have heard so many bad reviews of late.
Not surprised at all
Will post to my blog and spread the word. Say Boooo to Boohoo”
“Delivery of item is very poor. go to the shops, less hassle. its been 7 days and still have no order but i get a text every day telling me it will be there that day.”
“Crappy service. Very poor quality. They'll sell you clothes that you will not be able to return. Their customer service is the worse I have ever dealt with. Stick with ASOS.”
“Crappy service. Very poor quality. They'll sell you clothes that you will not be able to return. Their customer service is the worse I have ever dealt with. Stick with ASOS.”
“My delivery disappeared since Thursday, I sent two emails to boo hoo and Hermes I heard it was lost, I asked for it to be resent half of it is missing and it's gonna be 3-5 days sent by Hermes again! No number to call and when I got an email the guy called me the wrong name! Never again.”
“This is the second garment I’ve order that has my size on the ticket and bag, but a size bigger on the actual cardigan. I ordered another that came today, this one is damaged, the wool is unraveling at the bottom. So frustrating, I know it’s free delivery but ordering, paying and waiting for refund after refund is ridiculous.”
“Still awaiting a “next day delivery” ordered on Thursday! Apparently went to the wrong depot, asked them to cancel as needed it for the weekend and they won't. Have to return and wait 21 days for the money to be paid back. First order this week took 3 days on next day delivery and they sent a £5 off code to order again. Wish I hadn’t bothered!”
