“Absolutely shocking service. Paid for next day delivery and items still not here 3days later! When contacted boohoo were very unhelpful and unwilling to do anything about it. Will not be shopping here again and will be returning items as they will be no good now!”
“Ordered goods still waiting on them 16 days now where i supposed to get in 7 days, robbers charging for delivery which not able to deliver in time frames.”
“Not helpful can’t talk to anyone debited my account as well as Klarna payment, when ordering from boohoo site keep an eye on your bank accounts I’m owed a refund haven’t received it, will never order again and will tell others to avoid”
“Completely disappointed ☹️ After Paying £5.99 for PRECISE DAY delivery, wasting my time waiting at home to accept the parcel in the nominated time I selected last night AND being reassured yesterday by the customer services team that the parcel would indeed be with me today, low and behold, the parcel is delayed until tomorrow. I don’t need the items tomorrow as they were for an event tonight and I will now need to rush out this afternoon to purchase an alternative. Had been told by friends and family not to buy from boohoo due to bad experiences with deliveries and will not be doing so again.”
“Had a terrible customer service experience. I bought some clothes on sale and while paying the discounted price was displayed but I was charged the full amount. When I contacted them they just shrug their shoulders and told me to return it. Upsetting and a waste of time, don't bother...”
“Received my order a day late. Boohoo website suggested I was a size 12 (which is correct), no way are these garments a size 12 more like size 6! I couldn't even get them over my head to try them on. Returning my item and hope I get a refund.”
“Cheap and nasty joggers and top, really thin, not suitable for winter wear, won’t be buying from you ever again. Now have the hassle of returning item, very disappointed.”
“I ordered my girlfriend birthday presents 14 days before her birthday, delivery said up to five days, emailed a complaint asking where they are, and the response I got was oh I can see that your parcel hasn’t moved in a few days, we’re sorry they didn’t get their in time for your girlfriends birthday!!!!
Sorry you had 14 days? Shocking absolutely appalling service”
“Boohoo sucks. My package is lost, but they keep sayin I have to wait 3 weeks before they can do anything for me. They can’t ship it again or refund my money.... Bad customer service!!!”
“Used to love boohoo but made an order nearly a week ago and paid £6 for next day delivery and still no items. the dress has been sitting in the depot with a status saying available for next day delivery for 3 days now. I will not be using boohoo it fastest courier service again.”
“Absolute DISASTER with these people!!!!! I ordered an outfit 26/10/2019, i needed it for 09/11/2019 so i thought i was ordering well in advance for once. I used the standard delivery and after it wasn't with me OR the courier with the 5 days i contact Boohoo for them to tell me 'It'll be here today or tomorrow' 'please be patient', when in fact the parcel had been lost. On 04/11/2019 They said they were going to resend the package using the fastest delivery method which is next day delivery, but it only arrived 07/11/2019. My size 14 bralet was so ill fitting, it wouldn't go over my boobs OR my mums and she wears size 10! I don't even think it would fit a child! And the flares i ordered were so see through they can't be worn in public. I will NEVER order from Boohoo again!!”
“Please people do not order from here... I paid for postage of 9.99..went online to send my items back for only to go places for returns and be told no where takes them... Never again sham of a company SCAMMERS”
“Ordered a dress from here on the 30/10/19 with the expected deliver date being up to 5 days from when the order was placed. Ordered at 5:30 (cut off being 9pm) and received a confirmation stating they deliver from monday-sunday. It is now the 5/11/19 and still not arrived. After receiving an email from hermes on Friday saying it would be with me in Saturday. After waiting in all day still no delivery. Received this same email Saturday Sunday Monday and now today. Contacted Boohoo via email as I need the outfit on Thursday night to which they said there was an issue on Friday meaning it couldn't be delivered on Saturday, fair enough, however it is now Tuesday and still nothing! Boohoo have now told me it is expected Wednesday 6th, 8 days after I placed the order that should have been here in 5 days. The lady I spoke to then had the audacity to say "hope your parcel comes soon, have a fab week"! As I can no afford to wait in all day tomorrow for a parcel that was supposed to be delivered 3 days ago I will now have to go and buy a different outfit and return the one from Boohoo( if it ever arrives). £4 for delivery that doesn't arrive on the expected time is appalling and I will definitely never order from Boohoo again.”
“Awful customer service!! Delivered the wrong size to what i had ordered then decided to tell me they had sold out of the size I originally ordered so I would have to just get a refund!!”
“if I could I wont even give 1 star!!!!! Dont order anything from here! Ordered 2 coats, both size 14, one of them was ok the other one is like size 18 (someone else would fit in with me), so try to send it back with royalmail(tried about 3 times) they had issues so code never worked. Told me to take it to hermes(wich is not in my area) nearly 3 weeks ago, its say its on the way, never got an email about receving or anything. so try coustumer service and all what she said 3 times is not the correct order number which I copied from my email. now emailed again. I want my money back right now, specially I paid 4pound for delivery over 100pound order and cant even get a return!!! really annoyed never order again!!!!!!”
