“Ordered a top for a party and the top that arrived was not even the same one, explained through whatsapp🤦‍♀️ what was wrong with the item and that I didn’t have time to send it back due to work commitments and the only response I got was if I could leave a lovely review quoting their name it would be “fresh””
“The clothings sizes are bizarre ! I’m a petite 12/14 and I couldn’t fit my head through one size 14 bodysuit. The other I managed to get arms and head in but the length of the bodysuits makes them impossible to fasten unless you enjoy being split into two !
Very cheap and nasty materials too.”
“I paid extra for next day delivery, waited the whole day and no orders arrived. Contacted boohoo someone called shaban offered part refund of ÂŁ2. Shaban also said it’s out of boohoos control that this error had happened and I need to allow another 48 hours for my order. And I still need to pay part of delivery because it was out of their control. How unacceptable especially after waiting a full day for a delivery and taking a last minute day off for it. I would have expected a full refund of delivery because of the inconvenience caused but no it’s only part because I still have to pay for a normal delivery charge.
I am also trying to give it 1 star rating but it doesn’t allow me to rate”
“I ordered a coat I liked in an 8 it was like a tent so I ordered a different coat in a petite 6 still like a tent! I'm not usually petite I'm average height n usually a 8/6 however I'm thinking boohoo need to do a like a size 2!!”
“Quality of products is poor and customer services are bad caused by a number of factors which include; very unhelpful and impolite staffs, poor after sales service, poorly trained staff members who lack knowledge and skills to perform various tasks and poor products or services.”
“Sizing is not true to size
I wear a size 12 and every time have had to return as more like a size 8
(Tried their size 14 and it’s too big)
Very disappointing and I see I am not alone in this as others have had the same issue with sizing
And why do you think every female wants to wear short or skintight clothing!!! Let’s have more choices
Also delivery via Hermes is problematic several occasions parcel not arrived on time despite paying for next day delivery
Issue I have also experienced with Hermes when purchasing from other retailers
Seeing so many complaints from customers re Hermes why continue to use them ?
We have been customers of Boohoo for years but now thinking twice about ordering in the future”
“Absolutely gutted ordered some clothes during the sale for Christmas and they are so oversized, I ordered a small and the jumper came down to my knees, the long sleeved top was a joke. Sort your size guide out!”
“Not happy at all!! I have ordered twice from here using next day delivery and both times they came days later! No one was able to give me any help or refund. Not happy with boohoo and will never be using again !”
“Sizes are all wrong. I’m a size 12, and the size 12 dress was ridiculous, didn’t fit at all, more like a size 8. Pleased it was in the sale or I would have been furious. Won’t use them again!!!!”
“Looked nothing like what I ordered. Daughter is devastated. The colour was off and the material looks cheap... On a higher note it came within 2 days.”
“Next day delivery is a joke. Boohoo offer this service at an extra cost. Last 6 orders which I have selected ndd each order has taken 2-3 days to come. Each time I have emailed boohoo and have never had a response....poor services”
“Order hasn’t arrived. “Customer service” demand that I wait 9 more days (yes - a total of 19 days from the date of order) to see if it turns up before they will consider issuing a refund. Customer service reps litter their replies with emojis and refer to me as “mate”. Feels like this company just scams you.”
“Very disappointed and shocked at how the clothes I bought had really bad odour. This is the second time I received smelly clothes and these are meant to be NEW CLOTHES!! And although I really love the variety and style of clothes you can buy from Boohoo, I don’t think I will purchase anything again.”
“Very disappointed and shocked at how the clothes I bought had really bad odour. This is the second time I received smelly clothes and these are meant to be NEW CLOTHES!! And although I really love the variety and style of clothes you can buy from Boohoo, I don’t think I will purchase anything again.”
“Paid 4.99 for next delivery . Parcel did not turn up and still waiting now for news of where it is. This is the first time ordering through BooHoo but never again. My recommendation would be to go elsewhere . Have not received service like this from any other online retailer. A great reason to stick to the High Street.”
“Terrible customer service robotic responses. Allowed my parcel to be delivered to a complete stranger because of security reasons. Surely its more of a security risk that you've allowed my parcel to be delivered to someone random and not agreed prior to the delivery.”
