“I sent back a pair of very bad quality jeans to boohoo by recorded delivery they signed for them on the 2nd Jan omg the mission it was to get my refund back endless messages you can’t get through on a customer services number only what’s app omg really bad service and there buying debenhams what a joke I won’t order from good old debenhams in the future finally got my refund today 29/1.”
“I ordered boots from boohoo a couple weeks before Halloween to go with my costume so I paid for express shipping so I’d get them in time. They came late and gave me the wrong size and when I returned them they wouldn’t refund me my full amount and argued that the reason for it was cause part of what I paid went towards shipping it back???? I couldn’t be more disappointed in a company and wouldn’t recommend to anyone. Their customer service absolutely sucks and no one is willing to help.”
“Wrong item sent to me. Then I had 3 pairs of trousers all the same size but 1 too big by about 3 sizes one wouldn't go past my knees and one wouldn't do up”
“Never received 2 orders from August 2020, now Jan 23, 2021. No one replies to inquiries on orders. Scam site. The other order missing 2 of the 4 items.”
“bought 2 jumper dresses one was the wrong colour and both way to big for the size i ordered sent them back for a refund the beginning of jan still havnt had a refund herd nothing stella”
“I'm extremely disappointed with boohoo. I'm a size 8 on the bottom. I've recently started buying from boohoo and to be honest its made me feel like I've put weight on due to buying a pair of mom jeans that are high waisted. I can't get them past the tops of my knees. I have bought mom jeans and skinny jeans from other stores and fit lovely with room, the jeans and joggers from boohoo are awful sizes. I then went and bought a size 12 in the same jeans from boohoo to see if this would resolve the issue and I've never ever been a size 12 not that there is anything wrong with a 12 of course but I'm a 6 on top and 8 on the bottom so when I got the size 12 in the jeans I had to laugh as they don't fasten now but fit my legs. Honestly boohoo sort you're sizing. It's not just the jeans I've had problems with.
Being a smaller busted woman they make clothes that I would say fit a bigger busted woman and this hurts. That's another rant for another day lol.”
“Boohoo deserves 0 stars. I ordered 2 times from boohoo 1st time I got my money back. I desired to give a second chance. I placed another order that never received. Beware they sent you an email with fedex tracking number and when you tracked is just the shipping label created by boohoo but your order is not in FedEx hands. If you have money to give away go right a head and order from boohoo. This side should be banned from the USA. Terrible.”
“They received my item back on the 2nd January said I have to wait for 28 Days for refund what a poor company no telephone number to call will never order again from the poor rubbish site”
“total fraud... I ordered size 6 they sent me size 8, then return the item back... i am still waiting for my refund, they give you a shipment slip that you buy from their site 5 euros, then paypal does not cover you ... so Boohoo tells you for 28 days you will get you money back, so time runs out,,, then they tell you your money have been refunded to paypal, you will have it in 24 hours, I am still waiting. Lost of money, the item and your time and energy horrible experience”
“Dreadful item that was incorrectly sized. Company charged $14.99 for initial delivery and now want just on $20 to obtain a refund. As someone else said - do not trust this company ! They used to be good but are now to be avoided.”
“I ordered clothes from Boohoo on December 7th, and it’s now the 28th and I still never received it! These clothes were suppose to be a Christmas gift! Boohoo sucks and I’ll never order from this site again. This site is TRASH.”
“Customer service is shocking, rude staff, not bothered about helping. Clothing is poor, cheap quality and not true to size at all. I’ve had over several problems with them all resulting in sending clothes out or refunds.”
“I placed an order on the 30th of November and boohoo is telling me that I will not be able to receive a refund or credit until January 3rd. There customer service is horrible. Not to mention they do not have a line to call.”
“Package lost in post as the tracking clearly shows. Yet boohoo will not refund or resend until a month later leaving it too late for me to buy replacement Christmas presents. Worst customer service I have ever received.I have messaged countless times and get nowhere. Absolute joke. NEVER buy from here!”
“Absolutely fuming, I bought a couple of thing's from boohoo two weeks ago. Even though I was told maximum wait time was 5 days I received one email from them over a week later saying they know its been a while,with no apology or date. I then waited a further week a decided to write a complaint as my items were also for a birthday present which had now passed as it was the 8th of December. And their response was don't worry. Customer service and care is abysmal. I extremely angry and disappointed with the service or lack of that I have received.
I would have brought from here again but due to how they've felt with the situation, I probably won't.”
“Omg! How to make a woman feel awful about herself! Ordered a large in my clothes and could not get them on, I had a total melt down thinking id put on even more weight till my partner tried the jeans on and said the size was totally wrong .....”
