“Dreadful item that was incorrectly sized. Company charged $14.99 for initial delivery and now want just on $20 to obtain a refund. As someone else said - do not trust this company ! They used to be good but are now to be avoided.”
“I ordered clothes from Boohoo on December 7th, and it’s now the 28th and I still never received it! These clothes were suppose to be a Christmas gift! Boohoo sucks and I’ll never order from this site again. This site is TRASH.”
“Customer service is shocking, rude staff, not bothered about helping. Clothing is poor, cheap quality and not true to size at all. I’ve had over several problems with them all resulting in sending clothes out or refunds.”
“I placed an order on the 30th of November and boohoo is telling me that I will not be able to receive a refund or credit until January 3rd. There customer service is horrible. Not to mention they do not have a line to call.”
“Package lost in post as the tracking clearly shows. Yet boohoo will not refund or resend until a month later leaving it too late for me to buy replacement Christmas presents. Worst customer service I have ever received.I have messaged countless times and get nowhere. Absolute joke. NEVER buy from here!”
“Absolutely fuming, I bought a couple of thing's from boohoo two weeks ago. Even though I was told maximum wait time was 5 days I received one email from them over a week later saying they know its been a while,with no apology or date. I then waited a further week a decided to write a complaint as my items were also for a birthday present which had now passed as it was the 8th of December. And their response was don't worry. Customer service and care is abysmal. I extremely angry and disappointed with the service or lack of that I have received.
I would have brought from here again but due to how they've felt with the situation, I probably won't.”
“Omg! How to make a woman feel awful about herself! Ordered a large in my clothes and could not get them on, I had a total melt down thinking id put on even more weight till my partner tried the jeans on and said the size was totally wrong .....”
“Ordered a tracksuit for my son which he really wanted. Washed it before he wore it especially during these covid times and the whole lot came out bobbly. Contacted customer services who said they don’t usually refund for a bobbly product. This had not been worn and just washed yet they didn’t care!! They finally agreed to 50% refund me bearing in mind this was a £32 tracksuit which I could have got a branded one for nearly the same price 😤😤 the Best Bit was then being told to use a RAZOR to remove bobbly bits!!! On a brand new item
I shouldn’t have too!!! Absolutely disgusted with boohoo.”
“The cloth are horrible quality, I bought from them 6 outfit. Three of them where damaged others where horrible quality and totally different colpir or model from the picture”
“Ordered a loungwear set plus size 16, couldnt get the bottoms past my knees, how is it a plus size? I dont think it would have fitted a size 12 let alone a plus size sized woman”
“I ordered 3 plus size slash neck jumpers in a size 20 (normally im an 18) and the sizing was absolutely ridiculous i couldnt even pull them down, they size 20 jumper fitted my 10 year old daughtet who is quite petite and also bought some hiker boots only to find that the insole inside the boot was coming off, definately wont be ordering off this site again.”
“BOOHOO IS A SCAM AND NOT LEGIT. PUBLIC DO NOT SPEND MONEY OR YOU WILL RISK LOSING IT WITH NO WAY OF CONTACTING CUSTOMER SERVICE! I AM A VERY DISAPPOINTED CUSTOMER. I’VE HAD ONLY A POOR EXPERIENCE AS A NEW CUSTOMER WITH BOOHOO AND MY FINAL RESORT IS TO LET OTHERS KNOW OF MY EXPERIENCE. IT HAS BEN OVER 6-MONTHS AND I HAVE NOT RECEIVED ANY RESPONSE FOR REFUND AFTER LOSING OVER $400 IN LOST MERCHANDISE VIA MAIL THST I WAS SO EXCITED TO PURCHASE. BOOHOO PROMISED TO PAY, BUT NEVER DID, EVEN AFTER SENDING MULTIPLE DETAILED INFORMATION AND OCCASIONALLY RECEIVING A RANDOM EMAIL FROM CUSTOMER SERVICE??? AS A NEW CUSTOMER, I HAVE BEEN EXTREMELY PATIENT WITH BOOHOO, BUT RECEIVED NOTHING BUT AN AWFUL EXPERIENCE IN RETURN. OTHER CONSUMERS SHOULD KNOW BEFORE SPENDING THEIR MONEY AND RISK IT BEING LOST WITH NO WAY OF CONTACTING OR RECEIVING A REFUND. THIS IS A SCAM IN BOOHOO IS NOT LEGIT.”
“Received my order yesterday, there sizing is absolutely ridiculous. Ordered up a size to be safe and STILL 3 sizes small. Not to mention the ridiculous fee they charge to send the product back.
Customer service are so unhelpful, was in the hopes to at least receive a refund on the money I paid to send back but no luck.
Will never be shopping with boohoo again.”
