“Absolutely terrible! Quality and sizing is awful, but the atrocious customer service is what takes the cake! I had a faulty item amongst my purchase, and since asking for a paid return postage label (over a month ago) to send these back for a refund, I flat out cannot get a response from their customer service team. Don't waste your money, they're a nightmare!”
“I brought 1 but they changed it to 2 so i paid extra, no refund as it already fets processed apparently. 6 working days and it been almost 2 weeks pretty much and still got nothing. Tracking was never updated.
Never again.
Dont recommend.”
“I have purchased 3 pairs of jeans and all of them around the bottom leg are so tight it cuts off my circulation. The waist fits perfect then the thigh area is 3 sizes too big the sizing is all over the place terrible quality. Waste of money”
“boohoo is terrible! Not true to sizing I returned it and emailed customer service if I could change size instead of refund she did not budge and started to have an attitude about it! Never shop there đź‘Ž”
“My order never arrived. It stated delivered but I never received it. I attempted to reach out to Boohoo 5 times and only received one reply back. Their customer service is horrible. I Am still waiting to hear back.”
“Well if you can I advise in not purchasing their next day delivery. Had two orders and none arrived the next day. They use Hermes as a delivery service. Possibly the worst delivery service out there. I’ve had the worst experiences with these guys.”
“Boohoo is the worst with delivery at check out they say standard delivery is 3-6 days but that's a lie they take forever to ship and I guess what they pay for is a two weeks delivery because that's how long it takes they did this to me with 3 orders so now I will never purchase from them again they're liars and what's so disgusting is that in ur email u can see that it says 6 days and as each day goes by it takes of a day but that is a whole lie. Theyre the worst the dont even respond to emails.”
“Dreadful quality. Clothes are disposable, you can literally wear them once then they’re ready for the bin. Literally the cheapest fabric I’ve ever felt, actually see through.”
“They charge $4 for international returns, just for the label, when they aren't actually paying for the return shipping. Yes, you'd still need to pay at the post office. Not buying from them anymore!”
“Plus Butt shaper mid rise jeans
Well these were tiny i ordered a size 16 which i am but they wouldn’t go up my legs. I would have to buy a size 20 i think for them to actually fit. Thanks for making me feel fat Boohoo!”
“This is the second time I’ve ordered from boohoo, and I’ve been let down once again. The jeans bad quality and the same goes for the coat. The coat is honestly shocking. The coat looks NOTHING like it did on the website. Makes this company look no different to wish. For a company like this you wouldn’t expect much better. It really is disappointing. I will not order from this company again.”
“I ordered a normal top from boohoo, can’t remember the exact name of the top but it was sleeveless. It is a UK size 12 and it’s not even close to fitting me! Outrageous!! Looks like it could fit a 6 year old by the looks of it. Their sizing is really off it’s unbelievable. Boohoo please do better.
I wouldn’t recommend shopping at boohoo online due to their sizing. I would suggest about three sizes up because it did not fit me at all.”
“Ordered some clothes in June to wear on my birthday in July. Everything was normal and moving along great until July 3rd when it said my package was stalled in Memphis, TN. After about a week of no movement, I reached out to boohoo to see what was going on. They assured me my package was still on its way and told me if I don’t receive it by July 29th then I will “of course” get a refund for my order. I told them I ordered the product for my birthday on the 14th and at this point I didn’t even want the package anymore. They said that I still had to wait till the 29th to receive a refund, whatever. So July 29th comes and I reach out asking for a refund and I get a response that says “you’re package has recently been scanned and is on the move again! At this time we will not be issuing you a refund.” Keep in mind it’s now been over a month since I ordered, and almost a full month that the package has remained in Memphis, TN. I told them it was unacceptable that they are making me wait this long for a refund when this package is obviously lost and will not be arriving. They still refused a refund and told me if I don’t get my package by AUGUST 16th then they will refund me. Mind you, August 16th was going to be almost a full TWO MONTHS since I had placed the order. I called fedex to see what was going on and they told me they intercepted the package and will not be delivering it because it was sent to them EMPTY. FedEx told me all boohoo had to do was contact them and they would confirm it with them. When I told boohoo this, they told me that this was not true and I’d still have to wait till the 16th. They also refused to contact FedEx to see what was happening. I have ordered clothes from a lot of companies and I have NEVER been treated like this. They continually went back on their word, refused to investigate, and practically told me I was lying because they got caught sending an EMPTY package. Once August 16th came around I messaged them again demanding a refund and they sent back “It seems like your package was lost! If you’d like we can offer you a refund or a replacement package!” These people are crooks and scammers that refuse to take care of their customers. I had to open an investigation with my bank, FedEx, and Afterpay because of these people. If you check their Facebook comments I am not the only one who has experienced something like this. Please do NOT order from this company.”
“Terrible sizes.
I ordered a plus size 28 t-shirt and it fits my size 12 niece. Also I ordered knitted shorts and jumper set plus size 26. Couldn't even get the shorts last my knees. And they make it so difficult to send things back as you need a printer or need to travel by bus to the nearest asda. Terrible company. I will not order again and will not recommend anyone too.”
“This is by far the worst online clothes shop. I got some clothes from here before and they was all cheap and tacky. When I orderd again I thought I'd try again. Well.... i got two jumpsuits both extremely tight and see through! Really see through! Made so cheaply it's shocking. I got 2 of the same pair of trousers but in different colours, both in size 10 yet one simply doesn't fit? How does that even happen? I will not be going here again. Cheap and nasty.”
