“They delivered my package to fedex empty after I paid they gave me a refund but I waited along time for my order and the people working were no help at all I had to open a claim on PayPal to get a refund and call fedex several times for answers I ordered like three years ago and they didn’t use FedEx and shipping was quick but now it’s gone downhill i don’t know if it’s because of COVID 19 or the whole company is trash now but who sends a package empty the nice lady at FedEx told me that this isn’t the first time they have done this to people don’t shop here buy somewhere else”
“For some reason I thought this was a nice, well worthy, somewhat luxury brand to order from since a lot of their products are quite costly in the US. Boy was I wrong!! The clothes aren’t good quality, majority of my stuff is wrong sizing and see through material. Don’t even get me started with shipping. I ordered my stuff June 6th. It’s June 15th and it’s still in their country because of “COVID” and it says there’s a shipment exception. So I have no idea when I’m getting my package, or IF I’m getting my package. I’m extremely upset because I bought $100 worth of clothes that I DONT EVEN HAVE. 😡😡”
“Customer service doesn’t exist- many issues trying to get a refund and fill in cancellation of contract online. Clothes are really sub standard quality and sizes are not correct. Won’t be ordering from them again.”
“This site is a scam they take your money and never deliver your items and they have no phone number to be reached at. The customer service does not help you resolve the issue either. Don’t buy from them!!!”
“Their T&C are misleading and don't really answer questions or give you all the info you need. Worst shipping. most expensive shipping. worst customer service and worst quality clothes I have ever bought.
Have filed a complaint to CDRL”
“Well, out of the twelve items I ordered, each one had a fault or was so poorly constructed I had to return everything. Everything felt cheap and nasty too, was either see through or had wrongly sewn seams. Pretty shocked they get the models to make it look as good as they do, however trust me when I tell you that if this was an actual shop - you'd keep on walking.”
“I ordered 6 maternity dresses from this site. The package arrived on time which was great. However, the dresses were not suitable for pregnancy. They were all far too tight, no room for a growing bump, were all see through and the quality and colour of the dresses were very cheap. If i saw these dresses in person in a shop than I would never have purchased them. I will be returning all 6 maternity dresses and I won't be buying from this site again”
“Normally, I look up a company for reviews before placing an order especially when it comes to clothing. I didn't do that and I really wish I did. I ordered four dresses and only one semi looks how it's suppose to. The others are cheaply made and tons of issues. The flare sleeve tie detail skater dress looks like something from an Old Western movie. It's cheaply made like and the arms are sewn weird so I couldnt even lift them up properly. The red cape dress has a tiny hole for the neck. Luckily, my neck is small enough to fit into it. I think someone with a wider neck would struggle. Also, the arms are huge and dangle over one another. The satin midi wrap dress is horrible. I thought it tied at one end. No, it's two straps attached to the dress that you wrap around yourself and I guess tie and hide the knot. It's not even satin material SMH For me to return the items, I had to pay $4. I think for clothing made this poorly, shipping should be free. I placed my order in the evening of May 29 and received the items today, June 5. I paid $9.99 for standard shipping.”
“Oh my days where do I start...let’s start by saying I wouldn’t even give them a one star... I ordered next day delivery only for my items not to arrive the next day. My items arrived two days later. When I finally got in touch....was via messenger as no telephone number to complain. I asked for my delivery charge to be refunded. Apparently it’s no big deal if you don’t get your next day items the next day....they offered to give me a next day delivery code even though they clearly can’t honour next day delivery!!!!! I was communicating with about 7 different advisors in the end who have no idea what customer service is. One of whom said she was unable to give me head office telephone number as it was breaching data protection laws!!!!! Don’t think she realised a simple google search of the company listed the head office telephone number. Awful customer service and the quality of the clothes is very poor too. One word folks - AVOID!!!!!!!!!!!!”
“Must take them hours to find a t-shirt that is actually sewn straight for their models to wear ... Horrible quality in almost every order ... Don't bother with this website it may look great in the pictures but that's not what you will receive”
“It’s been two weeks since I’ve ordered product and I haven’t even received shipping info. How does a million dollar company not have their shipping under control?”
“Bought 2 items and you have to pay 16$ for the shipping. They canceled an item because it is apparently « out of stock » but wasn’t when i ordered. Now they won’t cancel my order for just one shirt the same price as the shipping. They really just want to make money over everything else. Now i’m gonna have a shirt for the double of what it is worth. Also, have ordered a lot of clothes from there before that and most of the time it looks good but the fabric is so thin for what you pay and its almost uncomfortable. Also, if you return, you don’t get the price of the shipping back, which is pretty pricey imo. Don’t order from this company, order from somewhere else really...”
“Please do not buy from them their products are not what they say they are. They don’t know how to size, or label colors right, and some girl named Amy should get fired. They had the audacity to sell me nude ish pink joggers and then sent me brown.🤢 Shirts are cheap not worth the money or time.”
“I would not reccomend ordering anything from boohoo. Their products are low quality and the sizes are completely innaccurate. Their customer service is awful as well and you won't be able to exchange faulty products. I would just order from somewhere else, ordering from boohoo is a waste of time and money.”
“first time i ordered, i did express shipping, took about a week to get any information about my ordered finally received order 5 days later, asked if i could get a refund on it being held up they said no. so i figured ill give them one more chance.i ordered may 21 said it would be here within 6 days because i did express shipping yet again... still have not received order, it hasnt moved in days. if you want your order in a timely manner don't order from this site. i wouldnt even give them the 1 star.”
“So very disappointed. Purchased four blazers. Not one of them fits. When measured against my usual brands they are at least two sizes smaller, especially in the sleeve width (not something they give you online measurements for).”
“I ordered a package from boohoo on may 17th I paid and additional 14.99 for expedited shipping it is now may 27th 10 days later and I reached out requesting that they refund my shipping and they refused it is a complete scam to charge someone for a service you do not provide I paid 14.99 to have my package in 5 days it is now day 10 and I still do not have a package I want my shipping charge refunded now”
