“I ordered a pair of jeans in a size 16 when i usually wear a 14 because I wanted them to be a bit baggy. As soon as they got here i tried them on and I legitimately could not get them on let alone zip them up. I'm so disappointed as I've not treated myself to anything in a long time. It makes it worse that I don't have a printer so I can't even return them :(”
“I have only ordered from Boohoo twice. The first order had a print that was in the wrong place. Imagine a bullseye, but instead of on the front it was on the back. Customer service argued with me and said that item was not faulty, and would not issue a refund. They said I could return it, but would not reimburse postage even though EU law states they should. When I complained about this, they stopped communicating with me altogether. The second order had a dress that was clearly sewn wrong. I sent a picture and they offered to refund me 5.00 (a fraction of the cost), saying if I could sew I could fix it myself. This company operates as if they are run out of China, not the UK. They don't care about repeat customers or word of mouth. Terrible customer service, and with 2 faulty items in 2 orders, it is obvious they have a quality control problem. I have had to contact the European Consumer Center to help me get my money back. I won't shop there again, and I encourage others to avoid them as well.”
“The clothing was fine, but i accidentaly ordered the same order twice, oly to discover you cant cancel an order, even less then a minute after. Then when i finally got the second package i still cant find a return label. I had to pay 4 dollars twice and i still dont have one. Never shopping here again.”
“Have got 4 orders now out of boohoo.Quality is really really bad.Jeans rip in 1 wear.Many times sizes dont match.Clothes are poir material.I ve spent a lot of money on them orders and the clothes went in the bin.Now i send them back if they are poor quality and wrong fit.Not ordering again.Better get stuff on river island or top shop sale.At least thats the money worth spending.”
“Terrible clothing quality.
I have just received my third order from boohoo in 6 years (I decided I’d give them a try to see if their clothes had improved seeing as the prices have gone up) won’t be ordering again.
Every single dress I’ve ever bought from there has always been extremely short, despite looking A reasonable length on the model. The materials they use are horrendous (worse than you’d find at your local market) and the fit.. omg the fit 😱”
“I have been a Boohoo customer for many years, attracted by the low price tags and easily spent hundreds with them but I’ve come to realise that low price tags with other companies can mean quality clothing still. But not Boohoo. Their stuff keeps it’s nice new look for about 3 washes, then you’ll notice holes appearing, stitched fraying and colours wearing. That’s of course if the item arrives, they often use Hermes as their courier and we all no how appalling they are. The sizes are the most bizarre thing. I bought two pairs of size 8 shorts recently (size 8 is usually a bit snug on me but the next size up always to big), one pair fit perfect and the other pair were massive on me (and as much as I’d love to be size 6 I most definitely am not- so explain that one). All things I put up with for the price tag but now Boohoo have gone and made it a pain in the arse to return anything. I appreciate they’ve gone paperless for all the right reasons but when you need to return something and considering many households don’t have a printer/ functioning printer or access to one it can prove difficult sending your stuff back. You should at least be sent a return address sticker so they can scan the items code on return and find out who needs their money back. The reason I feel this way is because at that very low price for clothes that are regularly ill fitted or not exactly how you expected them to be, which can happen with online shopping, but happens more frequently with low price clothing, you should easily be able to send it back. I love Boohoo but 30% of the stuff I order usually needs sending back, I can’t buy from Boohoo anymore cuz the pain in the arse for sending stuff back alongside the other issues makes the experience more of a stress than exciting retail therapy!”
“After being a loyal boohoo customer for years, ordering many many items I can safely say after the service provided during my last order I will now be spending my money elsewhere and deleting my boohoo account completely.
I ordered a dress i Absolutely loved in the sale, in duck egg blue however it came the next day in navy. In a rush for the dress and having eyes only for this one I ordered it again, not wanting it to be sold out assuming the first time was a one off. However I was sent it again in navy, sent labelled wrongly twice. I now have two dresses I never ordered. My only option was to leave home and return them, which I was trying to avoid in the first place by ordering from boohoo and paying next day HOME DELIVERY, to go out and find my nearest Hermes delivery service and use my own fuel to make my way there and back to return both items before they would even contemplate sending me the correct item. I felt the customer service was average at best and very unsympathetic to my situation especially the lovely paul in customer service who I can say was borderline rude and dry with me, totally un empathetic to how I was feeling at the time being inconvenienced by the situation as I care for my mother with dementia and cannot just nip away at will but this was the only option given to me take it or leave it. Boohoos policy. I reckon boohoo should have a pick up service while dropping off the new item if the fault has been with boohoo in the first place and not the customers fault but who am I to say how to run your business more fairly to the consumers. Also a customer complaints department wouldnt go a miss with more experienced staff to deal with such situations in a much more professional and friendly manner. I decided to leave it and take a loss on the dresses and try to sell them on or probably give them away eventually as by the time I got round to having a chance to deal with it, the dress I wanted in the first place was OUT OF STOCK the following week so it would have to be a refund which isn't worth my running around to be honest by the time I pay fuel. I asked for the complaints department and was told "we deal with complaints here in customer service and there was no complaints department" however I was just repeatedly told the same thing and felt my complaint wasn't actually being dealt with at all. It was boohoos way or the highway even though the dresses had been labelled wrongly in the warehouse there was no compensation to me or any other solution and it was the least convenient option for myself. They never offered to keep one aside for me to ensure I would end up with the correct dress eventually once I'd started the return or offered any compensation So! Save your money and go somewhere a little more reliable and a lot more helpful I say. I certainly will be. Very disappointed ex customer!”
“Had purchased few time but recently anything I purchased was cheap material and then one tracksuit was noway brand new and smelled very strong of perfume and not mine , disgusting really I did make a complaint which they refunded 25% of the order but definitely wouldn’t order from them again seriously not recommend 👎🏻”
“They delivered my package to fedex empty after I paid they gave me a refund but I waited along time for my order and the people working were no help at all I had to open a claim on PayPal to get a refund and call fedex several times for answers I ordered like three years ago and they didn’t use FedEx and shipping was quick but now it’s gone downhill i don’t know if it’s because of COVID 19 or the whole company is trash now but who sends a package empty the nice lady at FedEx told me that this isn’t the first time they have done this to people don’t shop here buy somewhere else”
“For some reason I thought this was a nice, well worthy, somewhat luxury brand to order from since a lot of their products are quite costly in the US. Boy was I wrong!! The clothes aren’t good quality, majority of my stuff is wrong sizing and see through material. Don’t even get me started with shipping. I ordered my stuff June 6th. It’s June 15th and it’s still in their country because of “COVID” and it says there’s a shipment exception. So I have no idea when I’m getting my package, or IF I’m getting my package. I’m extremely upset because I bought $100 worth of clothes that I DONT EVEN HAVE. 😡😡”
“Customer service doesn’t exist- many issues trying to get a refund and fill in cancellation of contract online. Clothes are really sub standard quality and sizes are not correct. Won’t be ordering from them again.”
“This site is a scam they take your money and never deliver your items and they have no phone number to be reached at. The customer service does not help you resolve the issue either. Don’t buy from them!!!”
“Their T&C are misleading and don't really answer questions or give you all the info you need. Worst shipping. most expensive shipping. worst customer service and worst quality clothes I have ever bought.
Have filed a complaint to CDRL”
“Well, out of the twelve items I ordered, each one had a fault or was so poorly constructed I had to return everything. Everything felt cheap and nasty too, was either see through or had wrongly sewn seams. Pretty shocked they get the models to make it look as good as they do, however trust me when I tell you that if this was an actual shop - you'd keep on walking.”
“I ordered 6 maternity dresses from this site. The package arrived on time which was great. However, the dresses were not suitable for pregnancy. They were all far too tight, no room for a growing bump, were all see through and the quality and colour of the dresses were very cheap. If i saw these dresses in person in a shop than I would never have purchased them. I will be returning all 6 maternity dresses and I won't be buying from this site again”
“Normally, I look up a company for reviews before placing an order especially when it comes to clothing. I didn't do that and I really wish I did. I ordered four dresses and only one semi looks how it's suppose to. The others are cheaply made and tons of issues. The flare sleeve tie detail skater dress looks like something from an Old Western movie. It's cheaply made like and the arms are sewn weird so I couldnt even lift them up properly. The red cape dress has a tiny hole for the neck. Luckily, my neck is small enough to fit into it. I think someone with a wider neck would struggle. Also, the arms are huge and dangle over one another. The satin midi wrap dress is horrible. I thought it tied at one end. No, it's two straps attached to the dress that you wrap around yourself and I guess tie and hide the knot. It's not even satin material SMH For me to return the items, I had to pay $4. I think for clothing made this poorly, shipping should be free. I placed my order in the evening of May 29 and received the items today, June 5. I paid $9.99 for standard shipping.”
