“Oh my days where do I start...let’s start by saying I wouldn’t even give them a one star... I ordered next day delivery only for my items not to arrive the next day. My items arrived two days later. When I finally got in touch....was via messenger as no telephone number to complain. I asked for my delivery charge to be refunded. Apparently it’s no big deal if you don’t get your next day items the next day....they offered to give me a next day delivery code even though they clearly can’t honour next day delivery!!!!! I was communicating with about 7 different advisors in the end who have no idea what customer service is. One of whom said she was unable to give me head office telephone number as it was breaching data protection laws!!!!! Don’t think she realised a simple google search of the company listed the head office telephone number. Awful customer service and the quality of the clothes is very poor too. One word folks - AVOID!!!!!!!!!!!!”
“Must take them hours to find a t-shirt that is actually sewn straight for their models to wear ... Horrible quality in almost every order ... Don't bother with this website it may look great in the pictures but that's not what you will receive”
“It’s been two weeks since I’ve ordered product and I haven’t even received shipping info. How does a million dollar company not have their shipping under control?”
“Bought 2 items and you have to pay 16$ for the shipping. They canceled an item because it is apparently « out of stock » but wasn’t when i ordered. Now they won’t cancel my order for just one shirt the same price as the shipping. They really just want to make money over everything else. Now i’m gonna have a shirt for the double of what it is worth. Also, have ordered a lot of clothes from there before that and most of the time it looks good but the fabric is so thin for what you pay and its almost uncomfortable. Also, if you return, you don’t get the price of the shipping back, which is pretty pricey imo. Don’t order from this company, order from somewhere else really...”
“Please do not buy from them their products are not what they say they are. They don’t know how to size, or label colors right, and some girl named Amy should get fired. They had the audacity to sell me nude ish pink joggers and then sent me brown.🤢 Shirts are cheap not worth the money or time.”
“I would not reccomend ordering anything from boohoo. Their products are low quality and the sizes are completely innaccurate. Their customer service is awful as well and you won't be able to exchange faulty products. I would just order from somewhere else, ordering from boohoo is a waste of time and money.”
“first time i ordered, i did express shipping, took about a week to get any information about my ordered finally received order 5 days later, asked if i could get a refund on it being held up they said no. so i figured ill give them one more chance.i ordered may 21 said it would be here within 6 days because i did express shipping yet again... still have not received order, it hasnt moved in days. if you want your order in a timely manner don't order from this site. i wouldnt even give them the 1 star.”
“So very disappointed. Purchased four blazers. Not one of them fits. When measured against my usual brands they are at least two sizes smaller, especially in the sleeve width (not something they give you online measurements for).”
“I ordered a package from boohoo on may 17th I paid and additional 14.99 for expedited shipping it is now may 27th 10 days later and I reached out requesting that they refund my shipping and they refused it is a complete scam to charge someone for a service you do not provide I paid 14.99 to have my package in 5 days it is now day 10 and I still do not have a package I want my shipping charge refunded now”
“My order sent back because they had write wrong adress the result was too not be able to take back the clothes because they were sold out so they do a refund but only for the amount of the Bill not the delivery amount so i Just pay for something to delivery.”
“Ordered from boohoo man order arrived in good time opened bag had live maggots in offered me only £5 voucher bit pathetic and also i never received it so I complained got told to wait 24 hours never got it over all service is pathetic wouldn’t recommended”
“I’m extremely upset and feel ripped off by Boohoo. This last order I made I spent over 500$ on white sweatpants because they advertised that they were 100% cotton only to receive them and they were 100% polyester on the label. I had even contacted customer service to ask if they were preshrunk and they said they would get back to me. No one informed me that they weren’t cotton. Not to mention they are also thin and see through. I go back to the website listing and they switched it to polyester after I made the purchase. Customer service has done nothing for me, I keep having to speak to different people and repeating myself because they don’t read into the past conversation. Being that I live in Canada I will have to pay huge shipping fees to return the clothing and will lose the shipping fee I paid to receive them. This is so wrong considering I bought items that were false advertised and now I have to pay for it. Horrible customer service I will never buy from here again.”
“I have spent at least $500 US dollars from this website in the last month. I have been pretty satisfied up until today. I ordered a place dress and for some strange reason the dress smells like poop. I know this sounds crazy but I kid you not. The dress smelled like someone literally wiped their butt with it. Also they sent me two black blazers instead of two of the different colors that I ordered. I definitely won’t be purchasing anything else from them. It was fun while it lasted.”
“Absolute worse service I've ever had!!!!!! Package super late, supposed to get to me days before I left, even paid for the expedited shipping. But got it literally hours before i was heading out of town (for which i needed my items for grad pictures). I ordered 6 items and got 3. NONE OF WHICH WERE ITEMS I ORDERED! Not even as much as right items wrong size/color. They were completely wrong. Cant talk with customer service on phone. Only what's app or email which makes it that much harder for faster responses. But, while they communicated with me, did nothing for the fact that the item was sent off late, and nothing for this mix up. Only offered refund (which is standard considering you can get full refund for returns anyway), and free return shipping (which no sh** bc I'm not paying to return items that aren't mine) said they would send my things but, can't get it to me when i need it and my guess is it would take forever anyway. Absolutely terrible!!! I know things are difficult with covid but come on! this has always been a online shop so there really isn't an excuse for this!”
“Ordered 10 items, had to send all 10 back. Poor quality would not last more than one wear, ordered next day delivery and that did not happen... Complete waste of time and money! Would much rather use ASOS”
“Terrible. Never never again!!!!!
Ok. To start with. Boohoo sizes 34 EU is 40 EU, when you order S you get L.
Wanted to return those super huge S items and couldn't do it for free. Though in the site they give you a picture, it's free”
“Terrible. Never never again!!!!!
Ok. To start with. Boohoo sizes 34 EU is 40 EU, when you order S you get L.
Wanted to return those super huge S items and couldn't do it for free. Though in the site they give you a picture, it's free”
