“Received my order yesterday, there sizing is absolutely ridiculous. Ordered up a size to be safe and STILL 3 sizes small. Not to mention the ridiculous fee they charge to send the product back.
Customer service are so unhelpful, was in the hopes to at least receive a refund on the money I paid to send back but no luck.
Will never be shopping with boohoo again.”
“Boohoo customer service is diabolical, ordered a tracksuit it came wrong tracksuit ...emailed boohoo numerous times ...sent back item but all the work done by myself ....re order my original tracksuit...same thing happened again !!!!! Another week of emails ....customer service not very helpful at all . What makes it worse you can't speak to anyone on a phone call ....wonder why ????? Never again ...........”
“Terrible quality clothing. They charge a lot to ship and charge you again to return their terrible Merch. Took forever to get customer servie. NEVER ORDERING AGAIN. This is why I have stayed away from online purchases.”
“Very poor customer service from Boohoo.
On the date I ordered, the website clearly stated 28 days to return an item. The website still stated 28 days to return items on the date I tried to start a return.
However, the website would not allow me to initiate returns.
Nicole, Aimee and Ashleigh who work in customer service were very unhelpful saying that they'd changed the return times to 14 days even though the website still stated 28 days. I have a screenshot of the website to prove it states 28 days to return.
They've left me no other option than to initiate two credit card claimbacks to get a refund for the poor quality clothing.
I have been ordering from Boohoo for a while but the quality of clothing has deteriorated and I have to send more items back on every order.”
“Very poor customer service from Boohoo.
On the date I ordered, the website clearly stated 28 days to return an item. The website still stated 28 days to return items on the date I tried to start a return.
However, the website would not allow me to initiate returns.
Nicole, Aimee and Ashleigh who work in customer service were very unhelpful saying that they'd changed the return times to 14 days even though the website still stated 28 days. I have a screenshot of the website to prove it states 28 days to return.
They've left me no other option than to initiate two credit card claimbacks to get a refund for the poor quality clothing.
I have been ordering from Boohoo for a while but the quality of clothing has deteriorated and I have to send more items back on every order.”
“I needed to return a blouse because it was damaged when I received it. They told me I need it to buy a return label which I did, but I never received the label, I contacted them right away and the only thing they did was apologize. I contacted them several times asking for the return label, they kept telling me sorry and that they forward the matter to the manager but still no label was sent to me. I asked for they refund (label) and they refused.
They refused to send me the label, they refused to refund the fee for the la label and they ignore my messages.
They are unprofessional, unreliable and thieves.”
“Absolutely terrible! Quality and sizing is awful, but the atrocious customer service is what takes the cake! I had a faulty item amongst my purchase, and since asking for a paid return postage label (over a month ago) to send these back for a refund, I flat out cannot get a response from their customer service team. Don't waste your money, they're a nightmare!”
“I brought 1 but they changed it to 2 so i paid extra, no refund as it already fets processed apparently. 6 working days and it been almost 2 weeks pretty much and still got nothing. Tracking was never updated.
Never again.
Dont recommend.”
“I have purchased 3 pairs of jeans and all of them around the bottom leg are so tight it cuts off my circulation. The waist fits perfect then the thigh area is 3 sizes too big the sizing is all over the place terrible quality. Waste of money”
“boohoo is terrible! Not true to sizing I returned it and emailed customer service if I could change size instead of refund she did not budge and started to have an attitude about it! Never shop there 👎”
“My order never arrived. It stated delivered but I never received it. I attempted to reach out to Boohoo 5 times and only received one reply back. Their customer service is horrible. I Am still waiting to hear back.”
“Well if you can I advise in not purchasing their next day delivery. Had two orders and none arrived the next day. They use Hermes as a delivery service. Possibly the worst delivery service out there. I’ve had the worst experiences with these guys.”
“Boohoo is the worst with delivery at check out they say standard delivery is 3-6 days but that's a lie they take forever to ship and I guess what they pay for is a two weeks delivery because that's how long it takes they did this to me with 3 orders so now I will never purchase from them again they're liars and what's so disgusting is that in ur email u can see that it says 6 days and as each day goes by it takes of a day but that is a whole lie. Theyre the worst the dont even respond to emails.”
“Dreadful quality. Clothes are disposable, you can literally wear them once then they’re ready for the bin. Literally the cheapest fabric I’ve ever felt, actually see through.”
“They charge $4 for international returns, just for the label, when they aren't actually paying for the return shipping. Yes, you'd still need to pay at the post office. Not buying from them anymore!”
