“Falsly advertising stonewash coloured jeans in the pictured but then says indigo in small writing.. nothing like in the picture advertising the butt shaper jeans.. LIES!!!! Returned item then tracked my return you received item 2 days later but took you 7 days to tell me you have now received my return then could take another 7 days for me to receive my refund!! DISCUSTING customer service will never be using BOOHOO again”
“Boohoo advertised 25% off 3 skirts I purchased however over charged me and just took off 10%. When I contacted customer services I was told there is nothing they could do about it as the order had already gone out. I explained they had broke the law and as they had not refunded the overcarge I would be returning the items. They said I was welcome to do that and ended the conversation with take care have a good day.
They would rather not make a sale than rectify their mistake.
It is now with Trading Standards.”
“Boohoo advertised 25% off 3 skirts I purchased however over charged me and just took off 10%. When I contacted customer services I was told there is nothing they could do about it as the order had already gone out. I explained they had broke the law and as they had not refunded the overcarge I would be returning the items. They said I was welcome to do that and ended the conversation with take care have a good day.
They would rather not make a sale than rectify their mistake.
It is now with Trading Standards.”
“They have a big assortiment of clothing, but when you try them on, the fit isn't good or the quality is very cheap. One item was faulty already, it had a tear in the fabric.
When I wanted to return the whole order, I had to pay for the return shipping costs. Since I don't live in the UK, I had to pay 14(!) euros... Such a waste of money. I am never ordering at Boohoo.com again, and I am cancelling my account once I have my money back.”
“Offer next day delivery for Northern Ireland, during the check out process doesn't give you anywhere to check exclusion, you need to go back search for a while to then find that ALL postcodes for Northern Ireland are excluded from next day delivery to Northern Ireland! Hhhhmmmm so where does that service deliver to?
Customer service did absolutely nothing at all except, say yes I understand! Then didn't reply when I asked where this service delivered too!... Nowhere because it doesn't exist.”
“Terrible service. Paid for next day delivery, it is now 5 days later and I still haven't received anything. I have spoken to Toyib and Shaban in customer service and they could not have cared less and to try and resolve issues merely offered a free code for next day delivery (which I know from this experience means nothing). I am going on holiday on the weekend and those items were supposed to be coming with me. I will ensure to keep posting this feedback to warn others not to bother spending the extra money with them and how their customer service team are disinterested.”
“I bought a night dress, sort of like lingerie. The top is see through and floral, I slept in it last night and the black material stained my skin!! Both of my boobs have an imprint of the dress material. It literally dyed my skin. Very shocked by the material quality, the nighty is going straight in the bin!!”
“I inquired about my refund to Boohoo and I still have not received my second refund I was meant to receive it on the 23rd April and it is now the 24th. I have received my first refund for one item and not the other.
I am not happy with there customer service as I should have received my whole refund in one part but that was not the case as they thought I returned one item instead of two. I am not happy at all with the customer service and the quality of your clothing as it is very poor. The materials that they are made out of are very cheap and one of my items had a hole in it.”
“Hi could you start selling seperate on your bikinis please Iam large on top so the bottoms are huge and I mean huge can not wear them but tops are ok.”
“PLEASE DON'T EVER ORDER FROM HERE
PLEASE DON'T EVER ORDER FROM HERE! It was my first time ever ordering from here back in January. One whole month went by and I still didn't get my things. I contacted them and they said it looks like the transit was lost and to wait a bit longer to see if I receive it and or for them to refund. I waited a whole other month, and still nothing. By this time they said it was being sent back and they would refund me. As I checked the refund I realized the shipping I paid for wasn't refunded. I contacted them and they told me this time that it was attempted and that is why it was sent back and they don't refund shipping costs. I told them our building has problems sometimes even with amazon and they tend to deliver it to the wrong place/building. I said my roommate Is there most of the day and it 100 percent was never attempted and or left notes that it was. They STILL said no they can't refund me. In shock at the fact that after 2 months of my order I never received the order and I still had to pay for the shipping for a order I NEVER saw. That is just insane to me how a business like this would work. I went straight to my bank as I told them I would and had to do a dispute. Please save yourself a headache and never order from this place, I wish someone would of told me that before.”
“I have ordered from boohoo before and had no difficulties. However, my recent order I received has caused me much bother and is still continuous. I ordered ripped jeans, black heels and a bodysuit. Although I recieved a play suit instead of the bodysuit. After getting in touch with their customer service (it was slow but has been helpful so far) and found out that instead of informing me that there were no more bodysuits in my size they decided to send me a completely different item. after much back and forth I sent all the items back for a return (the jeans were too small and shoes too big). I have now recieved an email saying they have got my items and are refunding me but only for the jeans and play suit. this has taken almost overall a month to return them to then find out they wont be giving me all my money back. I am so disappointed. I used to love shopping with them but I can assure you this will be the last time.”
“Ordered a mint green and peachy orange lounge sets !! When they arrived 9 days later the colour wasn’t nothing like on the website and I was told by someone through email there must of been a fault with my computer screen that’s why I was seenin a mint green and peachy orange on the website horrible service and just rude to customers!!!”
“Horrible robbing company.
Paid 10 pound for a year of next day delivery. The first one never even arrived, I asked for a refund and was told the year delivery is non refundable.... so I’ve paid 10 pound for absolutely no reason whatsoever”
“This company has to be ran by a bunch of high school kids .. I just left a review about how Amy L was extremely helpful but she too repeated the same mistake . They sold items that were available to the public that I already purchased that never made it to me then sent it to the wrong address twice. I will never do business with them it’s a bunch of chimpanzees running that place and the fact that you can’t speak to anyone on the phone is unreal. I will just do business with Pretty Little Thing and ASOS from now on”
“Paid for next day delivery and didn’t arrive for 5 days. After next day when it didn’t arrive I contacted customer service where I was told I had to wait for it to arrive to then return it and be refunded. Well im still waiting for my refund after I sent it back. What a joke, terrible service, terrible delivery charges and for poor quality clothing. Never ordering from here again.”
“Order my dress for next day delivery paid the extra money this was on a Sunday it’s now Friday and my order is still not here absolute this as I needed it for Thursday next day more like next year !”
