“If I could give 0 stars I would! The returns policy is terrible, I have been waiting 18 days for confirmation that they have received my return - which they claim not have and as I don't have my receipt they cannot refund me I have been back and forward emailing them for 30quid if I was going to try to take the pi&@ I'm sure I wouldn't take this amount of time out of my day I am a busy mum of3 and can be a bit scatter brain when it comes to keeping receipts etc. I went to post office who advised they cannot print a copy of receipt but as boohoo provide a return label with a unique sending number on they should be able to do this boohoo have said they have done but it's not been delivered. Have never had bother with Royal Mail before. I think boohoo are at it!!! Will not use again! They must need my 30quid more than they think I do!”
“I placed a order so my sister would receive the items on her birthday, one of the dresses was supposed to be worn on the day for nice meal out. When it arrived it was a size 12 in size 8 packaging, she was very upset as I, as I paid £4.99 for next day delivery for a reason! And i have now been wwiting 2 weeks for a refubd as they say they dont exchange..which is ludicrous. Terrible customer service, as they only DM on Twitter saying it's been refunded where is the solution! Where is my money?”
“My order had my name but different house number and this happened twice. They could not use my billings address. They have the worst customer services so far. Company should be scraped. Rubbish!”
“How quickly items are dispatched. The website is great to browse & look round. Student discount also available! Clothing looks fabulous and is very cheap.”
“Disgusted with service. Ordered goods worth £90 paid for delivery day of my choice and they did not deliver !!! They blamed DPD that they lost my order !
This is impossible as they did not even shipped my order !
Awful liars and I am disgusted with their email replies and service.
I can not recommend to anybody and will avoid.
If I could leave 0 star I would have....!!!”
“I bought a pair of boots last autumn for next day delivery, to wear the next day. The courier's website showed they'd been delivered and signed for by me, but I didn't receive them and neither did any of my neightbours. The boots were finally delivered a day late. I contacted boohoo.com to explain that my next day delivery had been late. I received a reply which showed they hadn't read my complaint, so I contacted them again. I received no reply. I put a review on Trustpilot last week and received a response from boohoo.com, which showed they hadn't read my complaint.... This company is awful.”
“I paid £4.99 for express Sunday next day delivery. It didn't arrive & there's no contact number so on Monday I sent an email complaining & chasing the package & stating I wanted my delivery charge refunded. To be fair they refunded the delivery charge within 48hours with an apology but saying as i'd paid for Sunday delivery it wouldn't now arrive until the following Sunday!! It arrived on the Thursday so took a full 5 days to arrive. On arrival the dress was true to size but the quality was so cheap, the strap on the dress wasn't even sewn on properly. Luckily i'm quite nifty with a needle & thread so managed to sort it myself. But all in all not impressed.”
“Every package has been delivered on time and the products are amazingly wrapped and the little freebies, vouchers and a catalogue that they come with are a great bonus”
“I will never shop with them again! They offer express shipping but do not guartee delivery you pay for. I paid for express and didn't receive my package for almost three weeks later.”
