“I really wanted to like this company. I placed an order that eventually said it was delivered but I never received it. I reached out to customer service who initially was very helpful however weeks later and still no package. Now I can’t get ahold of anyone for a refund or replacement. If I could give this company 0 stars I would. Definitely feel like I scammed”
“JUST A HEADS UP ON WHAT TO EXPECT WHEN ORDERING FROM THE UNRELIABLE BOOHOO / MAN & EVRI DELIVERY SERVICE.
DO NOT USE BOOHOO / MAN AS THEY USE UNRELIABLE EVERI COURIER DRIVERS TO STEAL YOUR ITEMS. BOOHOO / MAN WILL TAKE 30 CALENDAR DAYS TO IN INVESTIGATE.
AFTER REPEATEDLY SENDING BOOHOO MESSAGES ON INSTAGRAM IN HOPE FOR A HUMAN RESPONSE THEY LIE TO YOU AND SAY THEY TRIED TO ATTEMPT TO DELIVER ON 1 OCCASION NOW ITEM HAS NOW GONE BACK TO BOOHOO.
THERE IS NO WAY POSSIBLE TO SPEAK WITH EVERI COURIERS AS YOU WILL ALWAYS BE SPEAKING TO A ROBOT.
NEVER EVER AGAIN”
“Don't shop here for international shipping. I ordered an item that looked completely different from what I saw online. I complained as any reasonable person would. I was advised i could return this. In no circumstance was it mentioned to me that I would be receiving for refund as the price was of return would be the same as the item. I went on following the agent's advice and booked a return. When asked If I would receive a refund I was told only the delivery fee would not be returned, which was fair. Now I have spent even more returning the item and Boohooman tells me I am to receive nothing for this return. Basically, I have not only returned the item for free but I have also made a loss at the extra fees incurred in printing the label and returning the item.”
“I purchased 2 or of pants for my grandsons for Christmas. They were too tight so I looked up their return policy and contacted them. The extended their return policy so I had until January 19th. This was December 29th. Meanwhile I ordered 2 more pr of pants. I never heard from booman but continued to send emails every 3 or 4 days. I don't believe this company deserves Americans business. I will NEVER purchase from them again. I hope you won't either!!!!!”
“My first time ordering. A pair of pants wasn't the right size and had one missing set. When I asked about the missing set they insisted they placed it in the bag and o had received it. I obviously did not receive it and when I complained they told me they checked the cameras and saw it being packed lol they refused to issue my refund or send me the missing set. I truly hate this company for lying then saying im the one that's lying about my package.”
“I wish to God I would've read the reviews before purchasing from POC company I ordered 6 pairs of jean and even paid the insurance just in case something happened the package says that it was delivered but was not. I ask to have the package resent i didn't ask for a refund just to have it resent and they refused and was very close to accusing me of stealing! They will never have to worry about me again cause Amazon would never! It's a fraud do not spend your hard earned money with this company!”
“Robbed me of 4 shirts. Also, i always receive my boohoo packages in a bag with the boohoo label. This one came with a box. There customer service is a robot cut and paste. They did not pack my shirts.”
“If I could give this company 0 stars, trust me, I would. I ordered a shirt from them and the shirt arrived with a stain. It arrived securely in plastic wrap so I know this was not the deliverer’s mistake. This company is very unprofessional. I paid $30 or more for this shirt, but I will only be credited $17 because I will not get the shipping fees etc. returned back to me. Please DO NOT order from this company… they are very unprofessional.”
“I ordered a pair of shorts for my son (size M) and received a pair of shorts that were labelled M but was the size of a XL or XXL, which was completely useless to us. I emailed Boohoo about this and did not felt heard and was basically told that manufacturers sizes are different and that I had to pay for the postage fee to refund the item. So the outcome for me was, I was $14.99 down in postage with no item to show for it because I had to send the item back.
Absolutely appalling customer service and would not recommend them to anyone.
Don’t waste your time or money on these guys, they clearly don’t care about their customers.”
“Just got the 4 pair of jeans from BoohooMan and I actually hate 3 of them. I would say all 4 because of the fact they use Buttons instead of a zipper, making it less convenient. I hate that they don’t actually fit properly, I bought a size 42 in the jeans because that’s about where I am maybe a bit smaller but these fit really tight around the knee and calf. This was my first time trying anything from there and don’t think I’ll be making another purchase.”
“I do not recommend BoohooMAN I never received my order, it was suppose to be delivered almost two weeks ago and when I track my order it hasn’t moved since 2-16-24 and we’re now in the month of March. I emailed BoohooMAN and requested a full refund three times and they haven’t refund me my money, they keep telling me to wait and the order might arrive, this isn’t good customer service. When you email them they will send you an automated email stated they will response in 48 hours and that’s not true when I asked for a refund they took 4 days to email me back telling me to keep waiting for the order, no GIVE ME MY MONEY BACK, that’s called scamming or stealing BoohooMAN. I will be posting this on all the review platforms and on social media, refund me my money.”
“Terrible customer service but the clothes are nice if you get everything.
I placed an order worth $500 in clothing and only received half my order. When I messaged their customer service representative they said “the footage” shows they packaged it. I don’t believe that and why can’t they show that “footage” to me as I’m the purchaser. Instead they implied I was lying after spending so much money which is ridiculous. I simple want all the items I purchased. Definitely won’t be purchasing ever again”
“It was such a frustrating time! Save yourself time and shop somewhere else. We ordered 11 items and didn’t think twice about it. When we got the order, we got an item that wasn’t on the order, we were suppose to get shorts.
Sent an email, just expected them to appologize and send the shorts. Nope!
They blamed us. It was partly our fault. I saw the photo, clicked on the shorts and put them in the cart.
Problem was, it was the wrong photo. So we got a shirt.
Asked for an exchange, or refund. Wanted the exchange, because truthfully didn’t trust if we sent the item back if we would get a refund or not. Just the way they were with customer service.
Just wanted the shorts, finally after going back and forth they were like nope can’t have the shorts, they’re not on the site yet to order. So I’m not sure how the photo was even available to click on.
Long story short, we got nothing and will be donating the shirt, because it’s the wrong size.
I’m just done with them.”
“I like the quality of clothes but very bad customer service … had a bad experience in refund and also I didn’t receive my refund..they will try to steal our money..☹️☹️☹️”
“The company sucks! Some people say it’s the same as SHEIN but is not SHEIN is better. They are never on time with order everything is made cheaply and when your order is late and you contact customer service they do nothing. They lost three packages and never gave me a refund and were late into where I can to get different clothes even with paying for faster shipping. I’d recommend culture kings or mnml they are better. Better quality better shipping better customer service.”
“My son placed a 200 dollar order they shipped to wrong address, showed them proof that we longer live there and that we not about to go an hour drive away to knock on a strangers door. We don’t even want a refund we just want the missing items.”
“they or a broke ass company that got no phone number or reviews on they website that should tell you don’t spend your money they don’t make money off of clothes they money out of your mistakes”
