Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 772 Reviews

94 %

of reviewers recommend Bookmundi

Company Reviews

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4.7

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maria was wonderfully supportive when she learned that the trip I booked would not be feasible to my abilities (prosthetic knees, bad joints), which only became clear to me through the passenger indemnity document from the other company involved - no lifts, no porterage, aggressive pace, potential to be left behind if not fast enough. By the time I had that clause it was too late to get ANY of my over$6000 refunded. Maria went all out on my behalf to work with the other company, called me on a weekend(!) to share the fantastic news that I would be refunded 90% of what I paid! She saved our long planned, once in a lifetime, overseas family trip. We were able to switch to a more reasonably paced, accommodating tour thanks to Maria! I am forever grateful and look forward to future trip planning with Maria ♥️”

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Posted 1 year ago

Dear Kathy, Thank you so much for sharing your experience with us. We are delighted to hear that Maria assisted you so effectively, helping you receive a substantial refund and ultimately saving your long-planned family trip. We are thrilled that you found a more suitable and accommodating tour, and we are grateful for your trust in us. We look forward to helping you plan many more unforgettable trips in the future. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“Now that our tour is over, I just wanted to take the opportunity to thank you for all your help in organizing this great experience! We would like to point out that we really liked the driver who picked us up from the train station on our first day! Of course we only interacted with him shortly but he left such a good impression that we wanted to share this with you. Also two little suggestions for improvement: 1. On day 5 of the tour, we agreed with our fellow travellers that we would leave out the visit of Tashilunpo Monastery in the morning and go straight to EBC. Despite leaving it out, we still arrived at EBC very late (around 8.30pm). We suggest that the monastery is removed from the itinerary as otherwise the day would be very, very long. 2. What is advertised as "Everest Base Camp" on the website is not the real EBC. We think that this should be made clear so that no one is disappointed. For future reference, there is definitely a public bus going from Rasuwa Ghadi to Syapru Besi (we are also pretty sure that it continues on to Kathmandu). We took the bus from just after the immigration office to Syapru Besi, it took about 45-60min and cost us 150 Rupees (about USD 1.13) per person.”

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Posted 1 year ago

Hi Jennie, Thank you for your feedback and kind words. We're delighted you had a great experience and appreciated our driver's service. We value your suggestions and will review the itinerary to improve the timing for Everest Base Camp and clarify its details on our website. We also appreciate the information about the public bus service, which will help future travelers. We look forward to welcoming you on another tour soon! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“I highly recommend BookMundi for your travel”

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Posted 1 year ago

Hi William, Thank you for your recommendations. We are glad to hear that you had a positive experience with Bookmundi. We wish to serve you again in the future! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“I found the customer service from James to be both very helpful and prompt. Any issues I had with my booking were very quickly dealt with in a professional manner.”

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Posted 1 year ago

Hi Nathan, Thank you so much for your feedback. We're thrilled to know that James provided you with helpful and prompt service. Ensuring that any issues with your booking are addressed quickly and professionally is Bookmundi's top priority. If you have any more questions or need further assistance, please don't hesitate to reach out. Happy travels! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“Hice un Tour de Tapas con Born Bike Tours Barcelona, me fue muy bien y fue muy interesante. Nuestro guía fue muy amable, un tour seguro y las Tapas de la Fresca fueron increíbles. Muchas gracias por este tour y lo recomiendo aún más.”

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Posted 1 year ago

Hi Lucie, Thank you for sharing your experience with Born Bike Tours Barcelona & Bookmundi. It sounds like you had a fantastic time on the Tapas Tour. Your recommendation is much appreciated and will surely help others looking for a great tour in Barcelona through Bookmundi. Best Regards, Eve Smith Customer Service Team Manager Bookmundi

Posted 1 year ago

“J'ai eu la chance de participer à un tour en vélo organisé par Born Bike Barcelona à Montjuïc et c'était une expérience formidable ! La sécurité était irréprochable, avec des guides très professionnels et un itinéraire bien sécurisé. Les pauses étaient parfaitement planifiées, permettant de profiter des superbes vues tout en se reposant. En termes de rapport qualité-prix, c'est difficile de trouver mieux. Je recommande vivement ce tour pour découvrir Barcelone d'une manière active et agréable !”

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Posted 1 year ago

“Now that our Tibet tour is over, I just wanted to take the opportunity to thank for the Great Tibet Tour's help in organizing this great experience! We would like to point out that we really liked the driver who picked us up from the train station on our first day! Of course we only interacted with him shortly but he left such a good impression that we wanted to share this with you. I am very happy with the great support from the tour guide, Mr Tenzin during kora. To be honest, I am not able to finish my kora without his support and our group team also great, even we came from other countries but we quite good to collaboration together.”

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Posted 1 year ago

Hi Neo, Thank you for your feedback. It's heartening to learn that your Tibet tour was such a resounding success, a testament to the meticulous planning and dedication of our team and travel experts at Bookmundi. We're particularly delighted to hear about your group's strong sense of collaboration, transcending national boundaries. Indeed, travel uniquely can unite people in shared experiences, forging bonds and creating enduring memories. Once again, thank you for choosing Bookmundi and the Grand Tibet tour. Here's to many more unforgettable adventures in the future. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“Nice place”

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Posted 1 year ago

“J'ai adoré mon expérience avec les guides de Born Bike Tour Barcelona ! Le patron est très professionnel. Il est attentif à vos besoins, et est très réactifs à vos demandes. La balade s'est parfaitement déroulée, les guides ont très bien assuré la sécurité de la balade et les explications étaient explicites. Je recommande donc fortement l'expérience Born Bike Tour Barcelona !”

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Posted 1 year ago

Hi Ran, Thank you for your feedback. It's wonderful to hear that you had such a positive experience with the Born Bike Tour Barcelona guides! Ensuring a safe and enjoyable ride while offering clear explanations demonstrates their dedication to providing a top-notch experience. We're thrilled that you enjoyed your time with them, and we hope to welcome you back for another memorable adventure soon! Thank you for choosing Bookmundi for your unforgettable trip. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“J'ai récemment participé au tour en vélo organisé par Born Bike Barcelona, qui met en lumière l'histoire fascinante du quartier gothique et du modernisme de la ville. C'était une expérience absolument merveilleuse! La sécurité était au rendez-vous tout au long du parcours, ce qui m'a permis de profiter pleinement de la balade sans aucune inquiétude. Les guides étaient non seulement bien informés mais aussi très attentifs, veillant à ce que nous soyons toujours en sécurité. Le tour était bien structuré avec des pauses régulières pour nous reposer, ce qui était parfait pour apprécier pleinement chaque site historique sans se fatiguer. De plus, le rapport qualité-prix était excellent. Pour un prix très raisonnable, nous avons eu droit à une visite enrichissante et mémorable, avec des vélos en très bon état et un service impeccable. Je recommande vivement cette expérience à tous ceux qui souhaitent découvrir Barcelone de manière unique et agréable!”

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Posted 1 year ago

Hi Coren, Thank you for recounting your fantastic experience with us! We're delighted to learn that you relished the bike tour, finding it a remarkable way to discover Barcelona. It's great to hear that our tour's design, with its frequent rest stops, enabled you to savor each historic location without feeling fatigued. Once more, we appreciate your choice in Bookmundi, and we look forward to serving you again in the future. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“Although my trip to Taiwan did not go ahead on two occasions because of the earthquake in Hualien, James at Customer Services was very helpful throughout the process of booking, rebooking and finally postponing the trip until the autumn. He always replied promptly and was courteous and informative.”

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Posted 1 year ago

Hi Maggie, Thank you for sharing your experience with us. We are sorry to hear that your trip to Taiwan had to be postponed twice due to the earthquake in Hualien. We are delighted to know that James was able to assist you effectively throughout the booking, rebooking, and postponing process. We appreciate your understanding and patience and look forward to helping you plan a wonderful trip to Taiwan this autumn. Thank you for choosing Bookmundi, and we hope you have a fantastic trip! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“My father and I went to Tibet with the Great Tibet Tour last week. The trip was great, everything was very smooth, and well taken care of. The guide Lhakdon, was excellent. She is a very warm person, and genuinely helpful. For example, my father broke his spectacles accidentally one night, and I messaged her at 9pm asking if she had super-glue or knew a place to buy new spectacles. The next morning she turned up at 9am with a tube of super glue, and we were able to fix the spectacles! She really went above and beyond to help us. She always made sure we were comfortable and taken care of, at restaurants she would stop eating and come over to help us order food, get utensils, get drinks etc. service standard is very high. Lhakdon also helped us outside of the tour time, brought us to various shops, to look for specific items we wanted. These shops were also cheaper and better in quality than the usual tourist traps. Places where locals would buy from. The driver Pen Pal was also good, a friendly guy. Though he didn't speak English, we could converse in Mandarin. His driving was very safe, smooth ride all the way. No speeding, no sudden acceleration/braking/swerving. Great driver!”

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Posted 1 year ago

Hi Katia, Thanks for sharing your detailed and heartfelt feedback about your 8-day Lhasa EBC trip with Bookmundi and the Great Tibet Tour. We are thrilled to hear that everything went smoothly and that you felt well taken care of throughout your journey. It's lovely that our expert guide, Lhakdon, provided excellent service and that Pen Pal ensured a smooth and safe ride. We're also pleased you enjoyed Everest's warm beds and delicious tea. Thank you again for your kind words. We look forward to welcoming you and your friends back to Tibet someday! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“In April, I had an exciting trip to Tibet with the Great Tibet Tour. I really enjoyed my time in Tibet and I appreciate all of your hard work which made everything go smoothly. It was excellent being greeted at the hotel by one of your associates who already had the receipt to give me for paying the final sum in cash. I was pleasantly surprised that only one other person was on my tour which made it so much easier to travel around the monasteries and the Potala Palace. I particularly enjoyed meeting our tour guide and I'm so glad that your company employs local Tibetans to share their knowledge. The hotel was in the perfect location and the breakfasts there every morning were so delicious. The airport transfers were so helpful, too and the driver did a great job keeping us safe. Thanks again!”

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Posted 1 year ago

Hi Jennie, Thank you for sharing your experience with us. We are delighted that you had a memorable trip to Tibet and that everything went smoothly. Bookmundi takes pride in providing excellent customer service, and we are glad to know that the ease of final payment, greeting at the hotel, enhanced visits to monasteries, convenient hotel location, delicious breakfasts, and efficient airport transfers all contributed to your positive experience. Thank you for choosing Bookmundi and the Great Tibet Tour. We hope to welcome you back for another adventure in the future. Best regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“Maria was very helpful in answering questions”

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Posted 1 year ago

Hi Dipti, Thank you for sharing your feedback with us. We look forward to assisting you with your booking for New Zealand and Australia. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“The trip of Best of Utah & Arizona National Parks by G Adventures was really very good designed and left me the best impressions. All the natural wonders were fantastic, the guide (Andrea) very friendly and creative. Also, the bookmundi runs very fast all the inquiries and is very helpfull and professional.”

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Posted 1 year ago

Hi Maria, Thank you for such a lovely review. Its fantastic to hear that you thoroughly enjoyed our well crafted tour by Travel Expert; G Adventures and witnessed the awe-inspiring natural wonders of Utah and Arizona National Parks. Andreas's friendly and creative guidance surely added a special touch to your journey Furthermore, we are delighted to hear that Bookmundi provided fast and helpful assistance, demonstrating professionalism at every step of the booking process. Cheers to the memories made! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“My wife and I recently had an exciting trip to Italy in early April with Bookmundi"s Italy Express tour of Venice, Florence & Rome with excursions to CinqueTerra and Pompeii. Alessandra worked very hard with us to make sure our trip went smoothly. We chose our own hotels and she made sure that our daily trips went without an trouble:). Our tour to Piazza San Marco in Venice, Cinque Terra, the Vatican, Pompeii, and the Colliseum were conducted by expert, local guides. Their knowledge and expertise made both the daily trips and the ventures around these cities more enjoyable and memorable. Throughout our trip, we were able to communicate to Alessandra via What'sApp when we had questions about restaurants, taxis, and local customs in each city. Like the tour guides, her guidance helped us with ventures around each city. During this trip, we elected not to visit the Amalfi Coast, Sorrento and other regions of Italy but will not hesitate to use Bookmundi again for our next vacation.”

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Posted 1 year ago

Hi Pete, Thank you for such a lovely feedback. Your journey through Italy sounds genuinely remarkable! From the enchanting canals of Venice to the timeless ruins of Pompeii, you experienced the best that Italy has to offer. Alessandra's diligent efforts further ensured a seamless trip, from organizing daily excursions to providing invaluable guidance via WhatsApp for navigating local customs and amenities. With memories like these, it's no surprise you're eager to plan your next adventure and considering Bookmundi for your future vacations. Here's to more unforgettable travels ahead! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“Anna has been so helpful, detailed and patient with my multitude of questions ranging from voucher check with tour companies, extra nights, upgrades, which tour to choose... Honestly, she has made is so easy for me and I felt like she was my personal travel advisor from the level of service she gave.”

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Posted 1 year ago

Hi Umma, Thank you so much for your kind words and for taking the time to share your positive experience. At Bookmundi, providing personalized assistance and guidance to our customers is a top priority, and it's fantastic to know that Anna made your booking process seamless and enjoyable. We'll be sure to pass on your kind words to Anna and the rest of our team. If you have any further questions or need assistance in the future, please feel free to reach out to us. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“My experience has been great so far! Anna has responded promptly to all emails addressing any questions I've had. I feel excited and confident about the upcoming trip with this group as a result of the consistence service I've received with booking and the prompt responses to concerns and questions I've had.”

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Posted 1 year ago

Hi Rick, Thank you sharing about your positive experiences so far. We are glad that Anna provided excellent service by promptly addressing all your queries. With such attentive and consistent attention, it's no wonder you are feeling excited and confident about the upcoming trip to Italy. Here's to a fantastic journey ahead! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“Giulia has been amazing dealing with the changes to the trip and my questions. She has been awesome. Can’t wait for this trip to begin.”

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Posted 1 year ago

Hi Marissa, Thank you for the review. It's incredible to hear that Guilia has been so helpful and accommodating with your trip changes and questions. We wish you a wonderful time in Portugal. Do let us know if you need any further assistance. Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

“Cynthia did a great job planning & arranging my trip with my many changes. I’m hoping that my trip goes as well as the booking !!! Fingers crossed don’t let me down!”

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Posted 1 year ago

Hi Liane, Wonderful to hear that you like our travel expert Cynthia. With all her meticulous planning and attention to detail, I have a feeling your trip will be just as smooth sailing as the booking process in Bookmundi. Safe travels to Argentina! Best Regards, Eve Smith Customer Service Manager Bookmundi

Posted 1 year ago

Bookmundi is rated 4.7 based on 772 reviews