Box.co.uk Reviews

Name: Box.co.uk
Address: Box LTD, Unit 10 Woodford Trading Estate, Woodford Green, Birmingham
Rating: 4.25

4.3 Rating 2,219 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,219 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

020 3337 8950

Location:

Box LTD, Unit 10 Woodford Trading Estate, Woodford Green
Birmingham
IG8 8HF

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Box.co.uk 2 star review on 7th April 2025

Millicent

Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was listed as a brand new ASUS STX II 7.1 sound card on ebay, it arrived quickly in a grey plastic bag wrapped in a couple of sheets of bubble wrap, I could hear loose parts as I was handed it by DPD. After taking out the original box I could see that the seals had been cut and re-taped, some of the contents were loose but the card was secure, after removing the parts it was clear the 7.1 daughter card was missing. On closer inspection of the box I could see they had shipped the much cheaper standard stereo ASUS STX II. I contacted them and was asked to provide pictures, which was done, I offered to purchase the standard card at the market price but they requested I returned the card. They sent an email stating how the card must be packaged (far better than how they had shipped it) The sound card was returned to them in the format requested (correctly sized cardboard box, bubble wrap, shipping label and returns number) and all tracking information entered into the ebay return tool. It arrived back at box and was and signed for by 'MAJEED' four days later and the ebay return has still not been updated, sent a chaser email and received a reply asking if I had used the shipping label provided (clearly they have no idea they had already signed for it). I replied to them again including proof of the delivered tracking confirmation and have yet to receive a reply or refund. Having since ordered a card from another ebay supplier which arrived promptly, correctly packaged and an unopened brand new unit. Looking at the feedback box has received something is not add up, so far my experience has been very poor with a total lack of customer service, thankfully I used paypal so I hope to at least get my money back. Tesco use box to supply products as a partner and I think they should be made aware of some of the current selling practices being employed by BOX and how customers are being treated. This is an honest description of my experience with BOX, one I don't wish to repeat and just suggest any others who purchase from them fully check they have got is actually what was being advertised. Something tells me Paypal/ebay will be reimbursing me. Good luck”

Helpful Report

Posted 8 years ago

“they are cheaters big time told and sold me a laptop saying it has 4k Resolution but when it arrived it had only Full HD . After several emails and calls they do not respond they have also not given me the internet and the game that was promised . THE invoice says 4K LAPTOP but what i got was used and FULL HD LAPTOP Be careful with them the customer service is Pathetic and rude and they do not deliver what they promise i AM PLANNING TO FILE A CASE as they do not respond to any Queries or emails”

Helpful Report

Posted 8 years ago

Hi, Sorry to hear that you have had a negative experience with us, I would love to try and rectify this. Can you please email me at wecare@box.co.uk with your order number and I will see what I can do. Kind Regards TeamBox

Posted 8 years ago

“I bought a monitor which was sent to Hermes to delivery. Hermes couldn't delivery to my address due to I was away that week (trying to contact Hermes to delivery to my neighbour but they didn't want it). Then, the monitor has to come back to box.co.uk. During 10 days I was sending them emails to check if they already received from Hermes and when they will send me back. After 11 days I received a confirmation email about they already receive it and when I want to get it back, I replied ASAP. Two hours later I received an email unfortunately the item it is not in stock, WHAT??? That means, they sold my monitor to another customer without any justification. They explained me it was a mistake and just offer an apologies without any kind of alternative solution. If you can try to avoid this retailer, if everything goes fine it's ok, otherwise it will be a nightmare like in my case. It's up to you !! at least you have all points to decide.”

Helpful Report

Posted 8 years ago

“Very poor customer service. Brought a Seagate hard drive which failed. Then was given misinformation told to go to the store to get replacement sorted then told I would have been quicker going direct to Seagate and that was what i should do. So I wasted a morning not the first time I have brought from box but will definitely be the last time. Very poor service.”

Helpful Report

Posted 8 years ago

“Box is an untrustworthy company. When my Cube PC broke they delayed for weeks, then told me lies and refused to fix it. They try to show they are good from review scores on their website, but the rating is fake because anyone giving a low score is told to supply proof of purchase - to make sure people giving low scores give up.”

Helpful Report

Posted 9 years ago

“3 devices ordered. Only 1 device was in 100%. The 2nd was faulty the battery didn't work. The 3rd had surface scratches. Very poor after sales care. I have had to go direct to the manufacture to get a new battery and they have refused to replace the device with surface scratches and wonky screen. Fraud - selling items which are not in perfect working order. Poor resellers!”

Helpful Report

Posted 9 years ago

“I ordered just a single item something simple which says it'll take up to 5 days to be here and they lost the first package and didn't even tell me i had to find out by consistently messaging them and then they sent a replacement and still hasn't arrived in the 5 days which they rushed to send out it's been 3 weeks from when i purchased it, you would think that your delivery company isn't good.”

Helpful Report

Posted 9 years ago

“Was told several times by company operative faulty item had gone back to Canon. NOT TRUE. It had been lost by courier. Extremely shoddy customer service.”

Helpful Report

Posted 9 years ago

“I agree with the previous reviewers about this company refusing to give returns. Their tech remote viewed my PC and found the cooling system faulty; the PC had shut off 4 or 5 times from overheating the first weekend I had it, and the fan was incredibly loud. I returned it and have had to chase them up for weeks. They now say they can't find a fault after nearly a month and want to send it back to me! They will continue to bounce you around and put you off even after they receive your return. At this point I've opened a complaint with my bank. The product wasn't fit for the advertised purpose, and this was the worst 'customer service' I've ever had for an online purchase - it's no small amount of money either!”

Helpful Report

Posted 9 years ago

“Dont buy anything from this company. They are absolute cheater. I bought a Lenovo desktop PC. They sent me a faulty piece. I spoke with them and they asked me to return and also promised me to refund as there were not any replacement available. I contacted this cheater company within 14days. They asked me to return through dpd and I did send it back. After that there was no response. I tried many times but no good response. They came back and told me that they would pay only 90% of money, because there was no fault also lied that machine had many scratches and not in the form of reselling. I sent machine in the original box without any scratches or any damage. Beware this cheater. If you buy anything from this company and you have to return the product, I would recommend make a video and take as many photoes as you can also keep some third party to make sure that you have enough evidence to fight with them. They are robber not a professional seller. I dont recommend anyone to buy from this cheater company. Also beware they sell items through tesco direct. Another cheater. Tesco direct would not help at all if there is anything wrong. Still if you wish to spend money its your choice.”

Helpful Report

Posted 9 years ago

“Was very disappointed when I ordered an item on the Sunday with the view of receiving it by the Friday as it was up to five working days for delivery, when on the Friday I received an email stating your order has only just been dispatched ..........no sorry and no explanation, are you kidding me, now that's service for you, will not be shopping with you again!”

Helpful Report

Posted 9 years ago

“Awful communication, took 2 days to respond to an email. Item which i ordered for 'next day delivery' came 3 days later. WOULD NOT RECOMMEND!!”

Helpful Report

Posted 9 years ago

“missleading info dell laptop with windows 10, NO windows 7 and upgrade!!!! bad trading standards”

Helpful Report

Posted 9 years ago

“Box was heavily damaged not very impressed and still waiting for customer service”

Helpful Report

Posted 9 years ago

“My order was correct with one exception, the memory supplied was wrong. I was sent DDR3 rather than DDR4. Although I was quite frustrated after dismantling and rebuilding my PC's, I thought everyone makes mistakes and made contact to get it corrected. This is where it got annoying, the member of staff who helped me was very good and seemed genuinely concerned and very willing to help me. However I then had to send photos as proof, print off a return label, bear in mind I had already decommissioned my old pc and had to reinstall everything, I also had to repack it at my cost. The above information is just the highlights and overall this took about 2 weeks to resolve and they would not send out the correct item until they received the return. After a week I actually drove to a different city to purchase DDR4 memory I should have received in the beginning, so I could build my new PC. I was not offered any form of compensation and I am pretty disappointed with how it all turned out.”

Helpful Report

Posted 9 years ago

“you failed to deliver, your email sais dispatched, telephone convo said it will arrive on time, its now 2 days late and no imformation coming from Box.”

Helpful Report

Posted 9 years ago

“Would give 0. The payment was taken and there has been no delivery. I have queried this and received an email response telling me they would contact me shortly to resolve the issue. I was never contacted. It has been over two months. I expect a full refund and am awaiting your response to my most recent email.”

Helpful Report

Posted 9 years ago

“Ordered a gaming chair 3hrs before there cut off time for next day delivery , against my better judgement i paid an extra £19.99 for Saturday delivery and guess what ? No delivery on Saturday have not even received a dispatch email from them so item was never sent out Friday as promised if ordered before cut off time , 1st and last time using this company.”

Helpful Report

Posted 9 years ago

“Ordered an LG Blu Ray player 8 days ago but still hasn't arrived that on top of the claim and letter they wrote me that the item has been dispatched on the same day I made the purchase. In other words quick to charge your card but terribly slow to deliver, maybe it comes back to the fact that they urge you to pay the £5.95 for delivery else just wait for ages for the order to roll down from Birmingham to your delivery address. Ridiculous and appalling service. Don't be fooled by the reviews stating fast service, they should also mention how much was paid for that so called fast delivery. Oh by the way I am still waiting for my order to arrive. Shameful service.”

Helpful Report

Posted 10 years ago

“Recent transaction was faulty on delivery, they collected the parcel, and now nearly a week later they refuse to answer emails or give any indication on whats happening with the returns process, after sales/customer service is shocking, be very careful if you get a problem, its likely you won't get any help in resolving it as you can't physically talk to anyone, only email them .... which they don't answer, I am now having to go to the bank to chargeback the transaction as they fail to respond.”

Helpful Report

Posted 10 years ago

Box.co.uk is rated 4.3 based on 2,219 reviews