Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.25

4.3 Rating 2,216 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,216 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 2 star review on 7th April 2025

Millicent

Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My machine broke after 11 months - the power simply stopped working. I sent the product back extensively wrapped in bubblewrap. Box took 3 weeks from when I told them the machine was broken to tell me that my machine was smashed by their courier - 3 weeks of chasing them and them not replying to me to tell me what was going on. Very suspicious behaviour and terrible customer service - avoid this company at all costs!”

Helpful Report

Posted 9 years ago

“So I ordered my MSI, laptop (11 in stock) the website said. Paid for next day delivery. So the next day, funny, no notification either by text or email of order dispatch. So I gave them a call at 1603. They blabbed something about an order issue but it would be sent tonight. At 1617, 15 minutes after speaking to a "customer service assistant" over their no helpline, I received a text telling me to call them as there was an issue with my order. Probably their customer services guys waking up after I had to prompt them I thought, but let's give them a call anyway. After an 8.30 minute 30 second wait and two further phone calls, I finally established from them that they not actually have the stock, contrary to what their website says (and also their Amazon page), due to a "project manager error" and have no idea as to when I shall receive. If they were honest from the start, I'd most likely have said, "OK, just refund postage fees". However I have no time for liars, or those who can't be bothered to explain the truth and fob you off with "I don't know" as if I have Inconveience them by ordering something from their business. Ordered cancelled, let's go somewhere they an even sound slightly interested over the phone! PS, this incident happen only 3 minutes ago.”

Helpful Report

Posted 9 years ago

“Nothing on the website says they are closed over the xmas hols. Only found this out by searching Facebook. My laptop was delivered without a power adapter. Got to wait until new year before I can even converse with any body to get a power supply. Took time off work between the hols to set this thing up. Also spent a lot of time on hold today before finding out there's nobody there to even take a call - wasted time and money.”

Helpful Report

Posted 9 years ago

“Just wanted to let everyone know, if you think im one of those spammer, your wrong. i bought laptop about more than a month ago, and my laptop started getting black screen and malfunctioning in month, then when i tried to contact them at start, they gives solution such as RMA and they trying to waste my time, so the period of ODA is over 30 days, after i contacting for 2 weeks, it doesnt left me with anything positive, i tried to asked for refund or replacement, i just wasted 2 weeks. Reason i didnt want to repair is because it will take 3-5weeks and i was hoping for replacement, so i can do all my work on right time, i paid 1000 pound for junk that needs to repair after a used of month. im upset with this company and acer peice of junk.”

Helpful Report

Posted 9 years ago

“Sent wrong item after paying next day delivery and would not replace until received wrong item back, waste of time and money.”

Helpful Report

Posted 9 years ago

“Not a good company for business customers to deal with, steadfastly refuse to re-stock items ordered in error even though untouched. There are plenty of alternatives around so it's up to you. No idea if they're any good with consumers”

Helpful Report

Posted 9 years ago

“poor advertising, poor product poor customer service, what else is there to say about this company , purchased a cheap tablet was not expecting anything grand but did expect it to work, no mention play store would not work on it had to use amazon app store, would not work with my amazon account, set up a new account still would not work, both accounts work on the amazon store but not on app store, tablet comes with no instructions you have to try and work it out from web sites if you can find then , box forum told me i could download play store even gives a link, like box nothing worked”

Helpful Report

Posted 9 years ago

“Purchased satellite broadband from these guys just a tad over 12 months ago and have had no end of problems! Promised upto 20Mb but (if it worked) it was more like (1-2Mb). I made several calls over the 12 month period because of long periods of the system not working at all and I can tell you there customer service is non existent for the satellite side of things and they are clearly taking people's money for something they know nothing about!! I have paid £50 per month and £350 equipment purchase so almost £1000 and feel completely ripped off! On my last call to them they have just told me the equipment has packed in and I need to pay over £200 for replacement kit as wait for it................It has just run out of warranty by a matter of days!!!! Funny that! To add insult to injury I have just had an email saying they have had no logs of my calls over the last 12 months and I am basically making things up! Don't do it! If you do log your calls.”

Helpful Report

Posted 9 years ago

“Wouldn't accept back the return of a brand new, still unused item due to the fact that I bought it on my business account rather than a personal payment method which means returns for unwanted or not-fit-for-purpose items are no longer covered by return laws. Be careful you definitely have the right thing ordered if you buy from "Box" or they'll just refuse to take it back!”

Helpful Report

Posted 9 years ago

“Although I've read some people complaining about their customer service I decided to give it a try - I hope this message prevents people from making the same mistake. Ordered a new computer with next day delivery. Received it the next day (that was ok) and as soon I switched it on I could spot an issue. Their customer service is only available by email, so all I could do was doing the returning process via email, with usually 1 day between every email answer from their side... Anyway, the process was something like this: I email them asking for a replacement Answer from Box.co.uk asking for pictures (proof) I replied with the proof Box.co.uk asked when I wanted the defective machine to be collected I replied saying asap Box.co.uk arranged the collection for the next day - and they actually collect it on the day they say 5 days between the moment they collected the machine and the moment they acknowledged the recipient of the item (I can't understand why it took them so long to "receive" it) Two more days to test the machine and confirm there was a problem - it took me literally 10 seconds to spot it, it is on the screen, it is impossible to miss and they had a description + pictures of the issue. Box asked when I wanted the new machine. I replied asap... They sent it next day delivery on a Friday (their delivery service doesn't work on Saturdays so, I go it on Monday). So the Monday after I received it, turned it on and (insert suspense music here) it had exactly the same issue, again! Their explanation? I don't know, emailed them, but didn't hear back so far - the usual 1/2 days lag between emails. If at least we were all in the same country and timezone (oh wait, we actually are).”

Helpful Report

Posted 9 years ago

“Rubbish Customer Services, Never Buying Again. Bought a laptop and didn't like it. I called them the next day to return it, but they said I can't return it just because I paid with my business card. I clearly told them it was for my wife. Don't buy them from at all. I am not using a laptop and have lost my £570. They should have at least clearly mentioned the terms. Never buying anything from them again.”

Helpful Report

Posted 9 years ago

“The website is misleading with no correct information about how to order online and collect in store. No info about when the order will be processed and whether you can collect on weekends. It mentions they have a shop but says nothing about how to order from the shop and pick up the same day. I struggled to get some hard drives on a sat, I had to turn up at the shop to find out it's a separate operation to the website. The contact numbers on the website are also useless, as they do not answer on weekends and there is no number on the site for the shop.”

Helpful Report

Posted 9 years ago

“Wrong items sent. Didn't deal with my returned items until I chased them up for a call back! Now telling me new items have been dispatched but DPD tracking telling me order received waiting for item to arrive!”

Helpful Report

Posted 10 years ago

“Goods never arrived - forged signature by Hermes. Still awaiting refund from Box.co.uk over 8 weeks later”

Helpful Report

Posted 10 years ago

“Used this rather expensive item a couple of times and now totally dead...awaiting response from seller”

Helpful Report

Posted 10 years ago

“Ordered a samsung 4k desktop monitor on Saturday, for delivery today (on next day delivery) and having not received any notification of confirmed delivery time, and not wanting to waste my day off today (tuesday) waiting for an item that doesn't arrive, I made a quick call to box.co.uk to enquire if all was well and if I should be expecting a delivery today. The lady Ive just had the unfortunate experience of speaking to was so abrupt and rude in response to my very simple enquiry that I most certainly will never order from this company again. This was my first and last order. I saved £35 through this company, that bit is great, but frankly I'd rather have saved less or nothing at all and been spoken to in a way that as a paying customer I deserve. I've not even received my item yet, but i'm thinking this item may even be returned so box.co.uk don't have the priveledge of paying the wages of the imbecile with my money. Vile.”

Helpful Report

Posted 10 years ago

“Checked to see if product was in stock, which was confirmed, so ordered the product and paid extra up to 2 day delivery as I required product sharp, I received an email the same day saying my product had been dispatched. One week later and I emailed to see where my order was and received a reply saying there was a stock error and there wont be stock in for 5 days. Poor service and communication as I had to find out for myself that there was a stock error and my product was not infact on it's way to me, poor especially considering I paid extra for quick delivery after being assured the product was in stock. To say the service was disappointing would be extremely generous.”

Helpful Report

Posted 10 years ago

“Both items had loose parts within them and damage around the rear cover fixing screws. One had washers under the fixing screws, the other, the more damaged one, didn't. One also didn't work at all. Delivery said would be Royal Mail but came with Hermes and were not packed at all well. Simply placed in a bag with no bubble wrap or anything round them.”

Helpful Report

Posted 10 years ago

“Delay from placing order to despatch - ordered on the 2nd - not despatced till the 7th- delivered on the 10th - from Germany? Paid for express delivery! Box have refunded delivery costs but no good when you need the product fast - beware.”

Helpful Report

Posted 10 years ago

“Received an email 5 days after placing an order (Jan 10th) saying and I quote "Hopefully your order from Box Limited has arrived and you are satisfied with your products. If this is not the case then please contact us immediately and we will help in any way we can." Well, already contacted them within 48 hours of placing the order and receiving a "The order you placed at Box Limited is leaving our warehouse(s) today." on 7th January. Person on the other end of the line couldn't get any response from the warehouse to confirm or not whether the order had been dispatched or not. Not recommended.... Still not received goods”

Helpful Report

Posted 10 years ago

Box.co.uk is rated 4.3 based on 2,216 reviews