Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe this place is still in business. Theyve got GREAT marketing and they do it under different names also. I’ve ordered several of these and through them out they reeked of putrid chemicals like gasoline. I called them, they told me their products are made in CHINA and didn’t know what chemicals they use!!!!! OMG no, don’t buy!”

Helpful Report

Posted 6 years ago

“DO NOT ORDER FROM BRAYOLA!!!!! They will not credit your charge. Rude staff. Only give Brayola credit. Go to BBB to see more complaints.”

Helpful Report

Posted 6 years ago

“Horrible customer Service !!!! 21 business days to get a refund after it is received in warehouse and they tell you that over and over again with an attitude !!! Will not order again.”

Helpful Report

Posted 6 years ago

“When order was placed the items were in stock. When I did not receive any info or product for three wks was told items had been back ordered. When I received my visa statement the items had already been charged to my account , but the product was still on back order. I called placed on hold then operator came back on line and she had canceled the order and refunded. I assume they do not want my business.”

Helpful Report

Posted 6 years ago

“Placed order, item back ordered more then once. Waited more then a month; it never arrived. Canceled the order, due to extended wait period. Promised a credit on my card. It's now been approx. 7 weeks.... Still waiting to see a credit show up on cc statement. Have sent email to Braoyla... waiting for reply.”

Helpful Report

Posted 6 years ago

“I purchased a bra from this company last October and returned it because the size was so off. I was told I had to pay for shipping back and they would not refund my original shipping. I lost about $13 dollars in the transaction. I bought another bras this past September and again made the mistake of purchasing through Brayola. The same bra and same size I normally get in this bra is was way off again and to small. I again returned it and a few weeks later still did not have my refund. After a month I contacted them and after back and forth with them many times they finally credited my account minus the $12 shipping again. I checked back on my PayPal account from a year ago and realized I never received a refund for the first bra I ordered! This is fraud, taking back a return and never giving people their refund! It happened to me twice, I wonder how many people have not gotten their refunds. Terrible company and terrible return policies. Please do not make the mistake I did twice!”

Helpful Report

Posted 6 years ago

“I ordered 2 bras in June. In August I finally was told one was on back order so I requested that they cancel the rest of the order. In October they sent and charged me for 2 bras that I hadn’t even ordered. Emailed them and a week later they apologized for taking so long to get back to me and told me I could return them which is costing $12.00 to return. So I’m out at least $12.00 for their mistake. Never ordering again.”

Helpful Report

Posted 6 years ago

Hi Anonymous, I am so sorry to hear about this. You absolutely won't need to pay for the returns shipping if your order has taken so long. Please can you contact me directly (fiona@brayola.com) so i can get this resolved for you. Any questions, please let me know.

Posted 6 years ago

“Ordered hundreds of $$ worth of product and I agree that when things go well, there are no issues. If they are questioned or perceive any negative feedback whatsoever, things turn ugly. These ladies need to be trained in customer service, problem solving skills and helping the people who support their business. The errors made by order entry, shipping charges etc. are "smoothed over" stating policy. Lots of insincere apologies after a 28 minute hold time. Really wrong to treat customers with such disdain. It is all in the training. Brayola has a lot to learn here. Will never recommend this half baked company to anyone.”

Helpful Report

Posted 7 years ago

“Ordered online on 10/2. On 10/12 and 10/15 asked for status email sent to me saying ticket opened with no feedback. Finally I called on 10/16. There was an issue with processing and they cancelled order at my request and will issue refund. If I had not contacted them after 2 weeks I would still be waiting not knowing they had a problem. Lousy way to do business. Will never use them again. Way too much competition to put up with this.”

Helpful Report

Posted 7 years ago

“They are great until they make a mistake. Several items I ordered were not in stock they billed me anyway, nothing they sent fit, although my size hasn't changed. sent it back and only received a partial refund with no explanation. This was in August, it's now mid October, I'm still trying to get my approximately $420. I wouldn't recommend using this company.”

Helpful Report

Posted 7 years ago

“I ordered a bra in July and was told it was on backorder and would arrive in 4 weeks. It is now October, and was again told it was on backorder for 4 weeks. When I gave an unsatisfied review to my customer service person, I was scolded for giving her a bad review due to a company and not a costumer service issue. NOT HAPPY!”

Helpful Report

Posted 7 years ago

“SCAM. Did not receive bra-told “we did our part and shipped it-call the USPS and put in a claim.””

Helpful Report

Posted 7 years ago

“I ordered four bras and they were really quick to debit my account. I've gotten one bra. They actually sent tracking order numbers, but when I click on them, they say "NOT FOUND." I'm really pissed off. They have committed fraud. I'm going to protest the charge on my debit card. I despise liars and cheats and this company is BOTH.”

Helpful Report

Posted 7 years ago

“Poor. Listening skills. Charged me for shipping on a return I paid priority shipping out of my own pocket. BEWARE!!”

Helpful Report

Posted 7 years ago

“I purchased 4 bra and when I received them they were Ivory instead of white. That was my error! I had 3 Whites and 1 Black. I immediately returned the Ivory and didn't even take them out of the box let alone the out of the plastic bag they came in. I sent them back and checked the USPS postal number daily and then I finally see that they were delivered back to them on February 7, 2018. I still don't have my credit and their policy "says" 7-10 days! Well I called Saturday, Feb.24, 2018 and was told a manager would call me back. Three hours later, I called again and "surprise, surprise" the manager had just returned!!! I talked with her (or should I say tried to talk to her" and she said she was so sorry and then got very nasty when I told her it had already been 17 days and she told me with a purchase this large they had to make certain the bras were in pristine condition before they could refund it. WHAT THE HELL??? what about the policy of 7-10 days refund??? What a joke!! Then she said she would call me and I asked her to email me instead because I didn't want to talk to this ruse little snip again. Well it's 4:04 pm in Fl and I still haven't heard back!! DON'T BUY ANYTHING YOU THINK YOU MAY HAVE TO RETURN!! I WILL never BUY ANOTHER BRA FROM THEM!!! BE WARNED!!!!”

Helpful Report

Posted 7 years ago

Brayola is rated 4.2 based on 5,416 reviews