Brayola Reviews

Name: Brayola
Address: 2 Park Avenue 17th floorNew York, NY, New York
Rating: 4.23

4.2 Rating 5,416 Reviews

80 %

of reviewers recommend Brayola

4.2

Based on 5,416 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+16465723031

Email:

master@brayola.com

Location:

2 Park Avenue 17th floorNew York, NY
New York
10016

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Brayola 1 star review on 12th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received order!!! Very disappointing!!! Tried to call never answered. Tried to email, email returned undeliverable. Inexcusable.”

Helpful Report

Posted 5 years ago

“Something is very wrong with this company! After waiting 3 weeks for my order I called and found out my bras were out of stock. I was told my card would be credited in 3 days. I have yet to see a credit after 10 days. I have called and called and no one will answer the phone or my emails. I have filed a complaint with BBB and now I must wait. Do not order from this company! I will have to contact my credit card now and see if I can get my $102.”

Helpful Report

Posted 5 years ago

“Something is up with this company. I've ordered from Brayola before and have been happy. On Jan. 1, I ordered four bras. The order total was $77.92. I called last week to ask why my order had not been shipped. I was told that the ware house was closed the previous week but it was open and I would be notified when my order shipped. I've called again today and waited on hold for almost 30 minutes before giving up. I would bet that I am out $77.92. I'd like some answers. Do not order from this company.”

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Posted 5 years ago

“company owes me $36 still have not got my money back. they received it on 10/24/19 it is now 1/14/2020 and i have called them 2 times waited over a 1/2 hour and no one answered. I liked the bra but it did not fit right. don't do business with these people i'm still waiting for my return money I have a print out of the transaction of the return but still can't get it”

Helpful Report

Posted 5 years ago

“If I could give Brayola ZERO stars I would! Ordered a bra that didn't fit and immediately returned it. Kept checking on refund status only to be told they had a "problem" with their system and that the financial people were taking a look at it. This has been 2 months ago. According to news reports they are being sued by several and are tanking fast. Believe all the reviews you see here. This company is a total sham and needs to be stopped. I ended up filing a Paypal claim and Brayola never responded. Got my money back.”

Helpful Report

Posted 5 years ago

“I ordered a bra on Nov 3, 2019. I tried it on once and sent it back the next day, as it didn't fit true to the size it said. I never got a refund. I called today and they said because of the "condition" they received it in, they could not issue me a refund. What a scam! I sent it back exactly as it. DO NOT PURCHASE FROM THIS COMPANY!”

Helpful Report

Posted 5 years ago

“P.S. I should add that when I called Brayola on Dec. 20, 2019 I was told they had not received my return but that was not true because I had proof with my tracking number. She had to back track. When I was told today (Jan. 3, 2020) that there is a computer glitch and they have no idea when it will be resolved...that is obviously not true either. When companies lie...that is really bad. I will be calling my credit card back and will be asking for a chargeback as I have all the documents needed.”

Helpful Report

Posted 5 years ago

“I ordered 5 bras on October 24, 2019. I needed to return the bras as they were too big. The bras arrived at back at their facility on Nov. 12, 2019 which I followed with my USPS tracking number. I waited until Dec. 20, 2019 to call to complain I had not received my refund of $244.99. I was told that I'd get the refund within 72 hours. I called back today, January 3, 2019 and was told that there is a computer glitch and they have no idea when the problem will be resolved. DO NOT ORDER FROM THIS COMPANY!!!!!”

Helpful Report

Posted 5 years ago

“BUYER BEWARE: This company is a total scam or in serious financial trouble. Ordered a sports bra in October, returned immediately, still no refund. Just spoke with Robin in Customer Service who told me there is a "computer glitch" that is affecting "some" customers. Usually refunds are issued automatically, but this particular glitch is preventing both automatic AND manual refunds so they can only issue a store credit. I asked how long the issue had been going on and she said almost a month. Asked when the issue will be fixed, she has no idea. Asked to speak to a Supervisor, put me on hold, then said Sowdha would call me back within 24 hours because she had to "investigate" the circumstances. There is no way a legitimate company would think it's acceptable to keep taking orders, knowing they don't have a mechanism to issue refunds according to their policy. Word of advice - WRITE A CHECK.”

Helpful Report

Posted 5 years ago

“WHY IS YOUR PHONE NUMBER DISCONNECTED. I RETURNED A BRA GOING ON TWO MONTHS NO MONEY BACK YET COULD NOT EVEN PUT IT ON SENT BACK THE NEXT DAY. ALOT OF THIS ON YOUR REVIEWS.LET ME KNOW SO I CAN START DOING WHAT WE NEED TO DO. OFFICER SHARP”

Helpful Report

Posted 5 years ago

“This is a terrible company that makes it costly and difficult to exchange bras. They lied and said the bra I ordered was in less than pristine condition to reduce my return price. I ONLY tried it on, plus they charge you shipping. And they never even acknowleded receiving my return until I reached out to them about my refund. Way too difficult to deal with. Also the bras I ordered arrived within tags. No Thanks!!!!”

Helpful Report

Posted 5 years ago

“I ordered two bras, both black one 40D, and the other 38D. I received the 40D as ordered, the second is white, *and* 36D. I checked my order, I didn't make a mistake. OF COURSE, it's too much for them to answer my email. Apparently I'm expected to pay $6 in shipping to send the WRONG bra back to them. This was definitely a first, and last, purchase from this company.”

Helpful Report

Posted 5 years ago

“In my view this is a criminal outfit aiming to intentionally defraud. I was unable to cancel the item, was then sent a bogus package that was not what we ordered. I am sure this will be stated as 'by accident'. Never buy from this company.”

Helpful Report

Posted 6 years ago

“This company is criminal with returns!!! I ordered 3 bras and 2 did not fit.One was damaged and the other 2 did not fit. 2 of the bras arrived with no original tags. When I returned the ones that did not fit, which was never warn because it was so small I could not even put it on they said I returned it in less than pristine condition and kept some of my monies. This company is a liar and terrible!!! What they do is criminal. Buyer beware!!! I returned the bra in the same condition it arrived.”

Helpful Report

Posted 6 years ago

“RIP OFF-I called and cancelled 2 orders over 200.00 in bras and they sent it anyway. Refused to refund my money back. As a matter of fact they charged my credit card twice for the same item. DO NOT purchase anything from these people-they are rude and very unprofessional.”

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Posted 6 years ago

Helpful Report

Posted 6 years ago

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Posted 6 years ago

“This is my second review. Although my first was verified, it did not appear here, so I am reposting to warn people. I ordered two bras, neither fit. I tried to return them, but their system told me my order number was not recognized. Could not get a human on the phone. What a ripoff.”

Helpful Report

Posted 6 years ago

“I bought a front closer razor back bra a month ago and have already had to sew the wires in to keep them from poking me in the arm pits and now there is a broken wire poking me in the side. NOT IMPRESSED AT ALL!! At $40 they should last more than a month!”

Helpful Report

Posted 6 years ago

“I’ve never ordered from Brayola. I was going to but I read these reviews first and there’s no way I would order from them unless they were the last bra company on this earth. C’mon! Seriously get your act together, get your customer service together and figure out how to run a company. Good-bye.”

Helpful Report

Posted 6 years ago

Brayola is rated 4.2 based on 5,416 reviews