Ordered hundreds of $$ worth of product and I agree that when things go well, there are no issues. If they are questioned or perceive any negative feedback whatsoever, things turn ugly. These ladies need to be trained in customer service, problem solving skills and helping the people who support their business. The errors made by order entry, shipping charges etc. are "smoothed over" stating policy. Lots of insincere apologies after a 28 minute hold time. Really wrong to treat customers with such disdain. It is all in the training. Brayola has a lot to learn here. Will never recommend this half baked company to anyone.