“While I think there's probably no substitute for in-person psychiatrist visits, Brightside is accessible, relatively affordable, and both the website and the psychiatrist on staff are responsive and communicative.”
“It’s a little difficult figuring out how to contact the Dr. to give information on side effects I’m experiencing aside from the ones that are asked in the weekly questionnaire. Other than that I like the service a lot :)”
“Overall good but I wish there was somewhere where I could make notes to the doctor. For example, I ended up starting the medication 2-3 weeks after I received them, and received new bottles before I’m even halfway through my current bottles.”
“It's hard to contact your doctor with questions, and you have to click through that whole check-in questionnaire, which can mess up your tracking, but otherwise, pretty good.”
We're sorry you feel that way, Logan. Keep in mind that your Brightside membership includes a doctor monitoring your care at every step of the way. Each time you complete a check in or request a review, the doctor is reviewing your progress and can take any necessary action to ensure you're getting the best outcome. These things are constantly happening in the background and if your treatment is on track, you may not see them because no action may be required. The $95/mo covers not only medication and shipping, but also this dedicated, expert care and the digital tools on Brightside. The reason we follow this approach is that research shows it leads to better outcomes. We believe $95 is a great value for quality and level of service our members get. While it is possible to find a lower price with in person care (if you have insurance), it also most often includes much lower touch, less expert, and unfortunately less effective, care.
“I’m really grateful that brightside exists. I don’t have health insurance and thought addressing and caring for my mental health was outside of my reach. Without brightside I’d be in a really bad place right now. Thank you.”
“I have had very good luck with you guys and am so happy I have this option. My only criticism is I wish there was more to the dashboard. I wish I could be able to write my doctor an email when something is going good or bad or when I have a question.”
