“I feel kind of threatened every time that I HAVE to schedule an appointment (every 3/4weeks) to be able to refil my medication. And of course paying monthly for that.”
“I think the mood questions should include a "one or two days/week" option for an answer. I select "several days" when it's actually only one or two days.
The Brightside invoices need to show the DOS (date of service). They only show invoice date.
Thank you.”
“Brightside is very convenient- it's an app on my phone, easy to access for appointments, and it works with my insurance. My therapist and I are doing ok so far. Billing is not transparent. I was never given an estimated cost ahead of any appointments except the notification of the high bill you get for missing an appointment if you don't cancel more than 24 hours in advance. I will also say psychiatric (medication) help is through an NP which seems to be the case through all of these app platforms. I ended up going to ZocDoc to give an actual psychiatrist in person near me. I've had some issues with NPs not being as familiar about drug interactions and side effects, so seeing an actual Dr. in person makes me more comfortable. Would recommend for therapy though, especially if your insurance does copay and you have a better idea upfront of expected cost.”
“Therapist1 did not show for 2nd appt., 3rd one did not show or notify me, I did have appt today.if this continues. I will need to reass my choice of services.”
“I feel i need a new psychiatrist. I dont feel my prior one sympathied with me. What I was provided gave me absolutely no justice. So I just stopped and continued what I was previously doing. Im not going to continue coming back and checking in if yous aren't willing to help.”
“3. I loved bright side. But then I sadly lost my therapist and was assigned a new one without any notice. I’ve been apprehensive to start with my new therapist because I had such a bond with my last therapist and all of that hard work has to be rebuilt.”
“its been very helpful and easy to get refills of my medication which is nice, i just wish i wasn't constantly switching psychiatrists. might just be a bad luck thing though..”
“Brightside practitioners are amazing but the business itself is dubious. When I applied and input my insurance info in, I was quoted a certain price. After a few sessions I was sent an email with an astronomical balance. When I tried to reach out to customer service, I couldn’t reach an actual person, only email or messaging options.”
“The therapist side of Brightside is good and amazing but you need to work on the psychritrist part of the program! You have provider that don’t listen when they are having bad side effects to medication”
“The therapist I have are very good, however I was emailed that I needed to make an appointment so I did. When I got on my appointment the therapist said it was not necessary and it was too soon. I am concerned they may be looking for insurance payments.”
“I keep getting notifications to check in which are annoying. I really don’t need therapy, it was recommended when apparently I tested as depressed. I am not depressed, Dr. Alex has prescribed Prozac and that is working for my anxiety. Dr. Elizabeth White and I have decided that I will check in with her if I feel I need her but she agrees that it’s OK for us to part at this time. I would like to start getting all of the reminder notifications but I don’t know how to do that.”
“I was doing good, but I do not see my already scheduled appointments. This is aggravated that I have to start all over with a new therapist. This is not good.”
“Initial response is the program is promising with some challenges. Three stars (can't click the rating above?)
While skeptical of the medication it is certainly helping, and the PA who prescribed it seemed knowlegeable.
- Good second meeting with the therapist who hit on areas that I can work which seemed very accurate.
Cons:
- Challenged with the website and inability to schedule meetings more than two weeks out, even though some are monthly.
- The counselor missed one meeting with no notification (no show), although i received a text indicating if i missed the meeting there would be a $95 charge
- Invoices come in appears to be three at a time. No explanation on the invoice regarding what the charge is actually for.”
