“Trying to reach the billing department is the worst part about Brightside. One psychologist I had an issue with from the start but the current one I have is amazing along with the Therapist I have is amazing.”
“I like the service, I dislike though that I found Brightside from my United Healthcare app and it said sessions would be $25, but after starting treatment sessions are actually $75 after insurance, which sucks. I will not be using Brightside anymore after I am done finding medication. I do enjoy the actual Brightside program though, I like my provider and I think the service is good itself”
“Brightside is the most generic, passive form of therapy I've ever experienced. Effective therapy is dependent on a therapist's investigation of the client. I don't want to complain about my situation for 45 minutes, I want to have a discussion. I'd like to be steered toward healthy critical thinking in an interactive relationship. The goofy videos are condescending and trite. This is what my insurance will cover so I'm in it for now.”
“I just feel like I am paying a lot for a service where I end up doing a lot more myself. It feel like I am paying almost $400/mo for “just friends”.
I need a psychosexual evaluation for court and I was told they can only provide resources to find it else where. If you are a certified practicioner and im paying for your services you should be able to provide that….
I also have to schedule my own appointments after the fact instead of with my provider in the call. This gets annoying because I am forgetful! I should only have to worry about my feelings.
I also have to do homework which i dont appreciate as again I am forgetful.
I had to do my own safety plan instead of doing it with my therapist so I can focus on doing it right and they could help me make it better. Instead she just said she would send it bavk and make me do it again. That was unnaceptable I think for $349…..
I should be able to focus on getting better. Not doing my Therapist and Psychiatrists notes for them.”
“Love my psychiatrist she’s been amazing, really struggling still with the drop of my therapist with no warning. I have had a terrible time wanting to start with someone new after pushing it off so long before making the decision to try therapy again”
“Medication management is good, but provider engagement is limited. Sessions feel very transactional, not like I’m visiting a doctor or medical professional, more like bank teller. Nothing against my doctor, she’s very nice and has helped get me on the right medicine, but there is definitely a difference between online sessions and in-person care when it comes to mental health”
“It helps me see a psychiatrist in a faster time, but the program can't handle the nuances that happens at appointments. For example on 2/1 my medication changed. Less than 2 weeks later it was telling me I needed another appointment or my "treatment plan was in jeopardy". The DR said it was because of my check-in. So I made another appointment where the doctor did nothing because medications take about 4 weeks to update. 3 days later i did another check in and it's telling me to make another appointment. If still hasn't been 4 weeks.”
“Frustrated because my second appointment was canceled at appointment time due to counselor having food poisoning. I am sure she knew that two hours prior when I received an appointment reminder. I am travelling and had to make special arrangements to have the appointment. Canceling after I logged in for appointment is not good.”
“Been going great so far! Some insurance claims take a little bit to process and I'll sometimes get hit by a surprise bill because of it. However, it has made therapy and psychiatric care a lot more accessible to me.”
