“I feel i need a new psychiatrist. I dont feel my prior one sympathied with me. What I was provided gave me absolutely no justice. So I just stopped and continued what I was previously doing. Im not going to continue coming back and checking in if yous aren't willing to help.”
“3. I loved bright side. But then I sadly lost my therapist and was assigned a new one without any notice. I’ve been apprehensive to start with my new therapist because I had such a bond with my last therapist and all of that hard work has to be rebuilt.”
“its been very helpful and easy to get refills of my medication which is nice, i just wish i wasn't constantly switching psychiatrists. might just be a bad luck thing though..”
“Brightside practitioners are amazing but the business itself is dubious. When I applied and input my insurance info in, I was quoted a certain price. After a few sessions I was sent an email with an astronomical balance. When I tried to reach out to customer service, I couldn’t reach an actual person, only email or messaging options.”
“The therapist side of Brightside is good and amazing but you need to work on the psychritrist part of the program! You have provider that don’t listen when they are having bad side effects to medication”
“The therapist I have are very good, however I was emailed that I needed to make an appointment so I did. When I got on my appointment the therapist said it was not necessary and it was too soon. I am concerned they may be looking for insurance payments.”
“I keep getting notifications to check in which are annoying. I really don’t need therapy, it was recommended when apparently I tested as depressed. I am not depressed, Dr. Alex has prescribed Prozac and that is working for my anxiety. Dr. Elizabeth White and I have decided that I will check in with her if I feel I need her but she agrees that it’s OK for us to part at this time. I would like to start getting all of the reminder notifications but I don’t know how to do that.”
“I was doing good, but I do not see my already scheduled appointments. This is aggravated that I have to start all over with a new therapist. This is not good.”
“Initial response is the program is promising with some challenges. Three stars (can't click the rating above?)
While skeptical of the medication it is certainly helping, and the PA who prescribed it seemed knowlegeable.
- Good second meeting with the therapist who hit on areas that I can work which seemed very accurate.
Cons:
- Challenged with the website and inability to schedule meetings more than two weeks out, even though some are monthly.
- The counselor missed one meeting with no notification (no show), although i received a text indicating if i missed the meeting there would be a $95 charge
- Invoices come in appears to be three at a time. No explanation on the invoice regarding what the charge is actually for.”
“My provider is good enough. Client services is terribly lacking—there’s really no way to actually speak to an human being. And, if you send your provider an email with a simple question, they tell you that you need to schedule an appointment.”
“Easy to obtain the proper medication that I desperately needed. The psychological part was too rudimentary and way too focused on the presentations. At one point I was discussing something that was important to me and I was referred to review the video and then refer to another video. Did not seem like personalized or seemed like "let's get this over with and go watch a video!" Did not feel like I was there for anything special only than to be referred to watch a video”
“The system seems good but the psychiatrists seem like they could care less about interactions , I'm looking to replace my physciatrist again simply bc I don't think they're taking care of me”
“Trying to reach the billing department is the worst part about Brightside. One psychologist I had an issue with from the start but the current one I have is amazing along with the Therapist I have is amazing.”
“I like the service, I dislike though that I found Brightside from my United Healthcare app and it said sessions would be $25, but after starting treatment sessions are actually $75 after insurance, which sucks. I will not be using Brightside anymore after I am done finding medication. I do enjoy the actual Brightside program though, I like my provider and I think the service is good itself”
