“Love my psychiatrist she’s been amazing, really struggling still with the drop of my therapist with no warning. I have had a terrible time wanting to start with someone new after pushing it off so long before making the decision to try therapy again”
“Medication management is good, but provider engagement is limited. Sessions feel very transactional, not like I’m visiting a doctor or medical professional, more like bank teller. Nothing against my doctor, she’s very nice and has helped get me on the right medicine, but there is definitely a difference between online sessions and in-person care when it comes to mental health”
“It helps me see a psychiatrist in a faster time, but the program can't handle the nuances that happens at appointments. For example on 2/1 my medication changed. Less than 2 weeks later it was telling me I needed another appointment or my "treatment plan was in jeopardy". The DR said it was because of my check-in. So I made another appointment where the doctor did nothing because medications take about 4 weeks to update. 3 days later i did another check in and it's telling me to make another appointment. If still hasn't been 4 weeks.”
“Frustrated because my second appointment was canceled at appointment time due to counselor having food poisoning. I am sure she knew that two hours prior when I received an appointment reminder. I am travelling and had to make special arrangements to have the appointment. Canceling after I logged in for appointment is not good.”
“Been going great so far! Some insurance claims take a little bit to process and I'll sometimes get hit by a surprise bill because of it. However, it has made therapy and psychiatric care a lot more accessible to me.”
“I feel there shouldn’t be a limit to how many times we change providers I need to find the one that works well for me in terms of scheduling availability and professionalism. I can’t change my therapist again. The last one had no progress. I canceled my membership because my insurance couldn’t be verified but after it was fixed I couldn’t restore my membership. Customer service email does reply we have to call to get questions answered.”
“It hasn’t been long enough to really rate. I will say I don’t like how I have to pay co pays for two providers. Trying to maintain your mental health shouldn’t be so costly.”
“Would be ALOT better if I didn't get charged for missing appointments, I am a first responder and my work is directly correlated to the weather, if the weather is bad, I have to work. With that being said, I do sometimes have to cancel on a short notice, I've been charged everytime I've missed an appointment, it is a little bit frustrating, and I have been reimbursed, but currently I owe $90+ just for that exact reason. That is really the only downfall, and I have been coy about scheduling more appointments.”
“Brightside is good with matching me with providers quickly that have availability. My only concern is being double charged for appts when it states $35/session but im being charged $70/session. Other than that, I enjoy my providers and they have helped me through some difficult obstacles this year. Rate is 3/5 only due to payment inconsistencies.”
“Brightside is working great for me. My weekly sessions are helping me a lot. My medication is working well. I feel much better than when I first started.”
“I am having problems finding a therapist that’s the right fit for me. I work full time and I need someone with appointments available after 6pm, that is an experienced therapist and not too young my psychiatrist is awesome though!”
“My therapist and my psychiatrist are both Awesome. The reason I gave this rating is due to the fact that it took 9 days for someone to answer my urgent question and the fact that you can only book one appointment at a time. There should be a way to make more than one appointment at a time without the therapist having to block their schedule to get me in. There should also be a way (without having to try to manipulate the system for a patient to get a longer time slot if they need it. Mental health should be Brightside’s #1 priority but it doesn’t seem that way.”
