“Communication is n consistent with both customer service and alert reminders to schedule follow-ups and next sessions.
Scheduling with individuals is limited so can be challenging.
No reply on several customer service items, even with multiple attempts.”
“I don’t think that the therapy is helping me. The check almost always comes when nothing of note has happened or I am having physical ailments that are effecting my mood.
I also have not received a bill which is making me nervous”
“its helping ish like I was diagnosed for bipolar 2 but I know I also have adhd and the doctor doesn't seem to want to treat me for that so I still trying to work with them and see what happens but many aspects have improved. but I cant focus and stay on track is my biggest concern now”
“Doesn’t give you the ability to really look for providers based off of their style or speciality. Also, don’t give any options for in-person visits for those who struggle with virtual options. I like the flexibility, but I don’t feel this would work for everyone. Especially those new to therapy or someone who isn’t good with technology.”
“I do not have depression. I have anxiety and panic attacks. I keep getting prescribed things to help with the physical symptoms and it works for that, but I've had no relief mentally. Still having panic attacks daily. I guess because I refuse to try meds that take 6 weeks to work options are limited or something.”
“I love my psychologist!!! The first encounter with my psychiatrist went well. She noticed me that she was going on vacation prior to going (to see if I needed a refill of my medication and I replied that I did….no reply from her & ran out of meds). My therapist promptly took care of it!!! I am now in search of a new psychiatrist because the other one seriously let me down. We were talking about maybe adding an ADHD medication to it, but now I’m at square one again.”
“The quality beats other services. High quality services. The charging, is ridiculous. I get charge for 4? Sessions with a therapist, I don’t actually know because it’s standard and not based on availability. I’ve considered going elsewhere, but have stayed based on quality, but why should I pay for 4 sessions a month if I can only get 1-2 a month? What I pay for varies month to month, seems like an unrealistic model.”
“I feel the medication is working and videos are good. My therapist has canceled 3 of our appointments and I've had three sessions I missed because of phone issues. I'm not tech savvy whatsoever but I'll hang in there. Thanks.”
“I'm happy with my provider psychiatrist, but am disappointed that I have to pay$95 a month for her to prescribe my medication.
My insurance company covers a 3 month supply for my medication, and my doctor is very helpful and willing to give me that amount.
I think this is unfair to the patient”
“The service is good and helpful overall. The providers I have seen have been all very good to excellent. But it seems that Brightside is designed mainly for people with chronic, daily struggles such as severe depression or other major issues. I have only mild anxiety and perhaps a slight touch of depression and am on venlafaxine - which I consider to be a "maintenance drug" no different than what one would take for high cholesterol or blood pressure. I don't think about those conditions daily and don't want to think about my mild anxiety daily either - or weekly or monthly for that matter. My mental health does not change daily, weekly or monthly either. If for some reason it does change, I know where to get help and glad Brightside is there. So a weekly check-in reminder is ridiculous for me and I'd like that to stop. Thankfully I seem to now be on a 3-month reminder for appointments which is fine. Any communication more frequent than that is just unnecessary badgering for me.”
“I have yet to find a provider I feel comfortable with through this company. So far, my providers have given me mixed information and lack communication skills.”
“My psychiatrist is great. She's always prepared and keeps track of my progress. Therapy is a different story. Tried to begin therapy twice and both times the "provider" cancelled at the last minute. This has planted deep roots of distrust in the therapy program and I cannot recommend participating in it. It's strange to receive submissions into a "drawing" for interacting with other departments at Brightside. It's a lottery, gambling, and not a great fit for people with impulse control issues. Again, more evidence of not really understanding the target community.”
