“Sometimes I have a difficult time sending a message. The “crisis”clip is on the screen and will not allow me to see message I’m typing and then the send arrow is not shown. Other than that all is OK. Thanks Brenda Wagner”
“I’d like an appt soon so I can refill my medication. It’s working well for me but I think the dosage is off. I’m only taking half of the Zolf and am almost out of the Welbutrin”
“While I have not been with Brightside for long, I will say I think the providers are good. But I do think it would be benefit patients that the appointments are longer. They feel very rushed.”
“I don’t enjoy it particularly, the therapist matching does not allow for specialized help. It is not easy to switch either. My psychiatrist is good, but also did not know how to properly dose me. This is not a good service for patients with OCD. It is probably great for people with less severe issues.”
“I feel that Quintisha is not a fit for me. Her monotone voice is not working for me. I do not feel like sharing with her.
I am going to request a different therapist.”
“I have been frustrated with communication issues and appointments being canceled. Messages from caregivers aren't easily read by teen's providers. I do very much like my therapist though.”
“Communication is n consistent with both customer service and alert reminders to schedule follow-ups and next sessions.
Scheduling with individuals is limited so can be challenging.
No reply on several customer service items, even with multiple attempts.”
“I don’t think that the therapy is helping me. The check almost always comes when nothing of note has happened or I am having physical ailments that are effecting my mood.
I also have not received a bill which is making me nervous”
“its helping ish like I was diagnosed for bipolar 2 but I know I also have adhd and the doctor doesn't seem to want to treat me for that so I still trying to work with them and see what happens but many aspects have improved. but I cant focus and stay on track is my biggest concern now”
“Doesn’t give you the ability to really look for providers based off of their style or speciality. Also, don’t give any options for in-person visits for those who struggle with virtual options. I like the flexibility, but I don’t feel this would work for everyone. Especially those new to therapy or someone who isn’t good with technology.”
“I do not have depression. I have anxiety and panic attacks. I keep getting prescribed things to help with the physical symptoms and it works for that, but I've had no relief mentally. Still having panic attacks daily. I guess because I refuse to try meds that take 6 weeks to work options are limited or something.”
“I love my psychologist!!! The first encounter with my psychiatrist went well. She noticed me that she was going on vacation prior to going (to see if I needed a refill of my medication and I replied that I did….no reply from her & ran out of meds). My therapist promptly took care of it!!! I am now in search of a new psychiatrist because the other one seriously let me down. We were talking about maybe adding an ADHD medication to it, but now I’m at square one again.”
“The quality beats other services. High quality services. The charging, is ridiculous. I get charge for 4? Sessions with a therapist, I don’t actually know because it’s standard and not based on availability. I’ve considered going elsewhere, but have stayed based on quality, but why should I pay for 4 sessions a month if I can only get 1-2 a month? What I pay for varies month to month, seems like an unrealistic model.”
