“I am having problems finding a therapist that’s the right fit for me. I work full time and I need someone with appointments available after 6pm, that is an experienced therapist and not too young my psychiatrist is awesome though!”
“My therapist and my psychiatrist are both Awesome. The reason I gave this rating is due to the fact that it took 9 days for someone to answer my urgent question and the fact that you can only book one appointment at a time. There should be a way to make more than one appointment at a time without the therapist having to block their schedule to get me in. There should also be a way (without having to try to manipulate the system for a patient to get a longer time slot if they need it. Mental health should be Brightside’s #1 priority but it doesn’t seem that way.”
“About the same as any other mental health app. I really enjoy my provider but the follow up appointments are only 15 minutes and that is not enough time. I feel rushed through appointments and will try to find a different place for my mental health due to how Brightside limits appointment times.”
“Sometimes I have a difficult time sending a message. The “crisis”clip is on the screen and will not allow me to see message I’m typing and then the send arrow is not shown. Other than that all is OK. Thanks Brenda Wagner”
“I’d like an appt soon so I can refill my medication. It’s working well for me but I think the dosage is off. I’m only taking half of the Zolf and am almost out of the Welbutrin”
“While I have not been with Brightside for long, I will say I think the providers are good. But I do think it would be benefit patients that the appointments are longer. They feel very rushed.”
“I don’t enjoy it particularly, the therapist matching does not allow for specialized help. It is not easy to switch either. My psychiatrist is good, but also did not know how to properly dose me. This is not a good service for patients with OCD. It is probably great for people with less severe issues.”
“I feel that Quintisha is not a fit for me. Her monotone voice is not working for me. I do not feel like sharing with her.
I am going to request a different therapist.”
“I have been frustrated with communication issues and appointments being canceled. Messages from caregivers aren't easily read by teen's providers. I do very much like my therapist though.”
“Communication is n consistent with both customer service and alert reminders to schedule follow-ups and next sessions.
Scheduling with individuals is limited so can be challenging.
No reply on several customer service items, even with multiple attempts.”
