“It’s generally good. It was problematic when my score triggered a demand for me to have an appointment which my provider agreed I didn’t need, but I kept getting emails and texts to make the appointment. My provider called “support” but the messages kept coming. I wrote to support and didn’t get a response. By that time it was the weekend and no one would answer the phone. I thinkk I got persistent messages for 3-4 days and it was upsetting.
I was thinking if this continues to be a problem, I might have to change my scores so they won’t trigger this, but then it’s not accurate. I suggest you make a way for the providers to turn off these messages if they deem appropriate.”
“4/5
It’s very easy to use and schedule. I love the digital lessons. Sometimes my schedule is too hectic to commit to a therapy session every week so I would prefer a “slower” pace at times. Some sessions I feel are too structured around curing my anxiety using best practices for when anxiety hits.
Alternatively, i think it would be beneficial for my therapist to understand where my anxiety stems from, and id like to talk about those struggles, instead, to help avoid anxiety all together.”
“I admit I wasn't sure if it would work for me. In the past I simply wasn't listened to, or my insurance wasn't covered. I tried and couldn't keep up with talking to someone about the issues I had. So far Brightside has truly given me a good outcome that has made my daily life easier. I appreciate it so much already.”
“Brightside has been very helpful. Your team has made sure that I have access to my psych provider and my medication. I have not had success with therapy.”
“I have enjoyed using this service however I sent a message on Sunday in regards to some side effects from the medication I was taking and today is Thursday and I still have not heard back from her. I am disappointed in that but everything else has been good.”
“I believe this is all good but a person like myself struggles with booking sessions and following instructions. Im.trying my best to do this correctly”
“I had some issues with the app loading but so far I really like my psychiatrist, the treatment plan, the check-ins, etc. A little confused why they don’t share diagnoses on the app. Overall though, it’s been good.”
