“I do feel a lot better since I started seeing my therapist and psychiatrist through Brightside. My psychiatrist listens to me about my needs regarding my medications and makes adjustments as needed. I do feel the therapy could be a little more helpful and hands on or educational instead of just small talk pretty much. And I don’t like that we could be charged for being late to our session but the therapists and stuff are late to the sessions all the time.”
“The app is decent and my provider thus far is excellent. Some app glitches like the inability to go to messages and back to a virtual visit without the app freezing.”
“I wish you would change the video call format to zoom. The one on the app is not super user friendly and I want to be able to use my computer and take the call on full screen”
“My wife told me she was be charged automatic on her credit card an we haven’t scheduled appointment lately would you please check that for me thank you”
“I am working with a therapist outside of Brightside. It often times feels like my psychiatrist that I working with through Brightside doesn't often care for my needs based off of my therapist's recommendations.”
“I was matched with a practitioner who is fantastic. She gets me and gives great advice.
The billing is still a bit of a mystery but the app is great otherwise.”
“My Therapist and Psychiatrist are great! I appreciate the follow ups from Brightside to stay connected with the patients. The feeling that someone is checking in with me makes me feel I will get better. Thank you!”
“I like being able to message my therapist whenever I need and feel heard and get feedback. I do wish the appointment times were more abundant, however.”
