“4/5 I love the online care, it's easier and fits my schedule. My care team is amazing, they really listen to me and let me lead on how to address and proceed. Recommend to anyone that has a busy schedule, or any other reason you haven't taken that step. Brightside is the way to go.”
“Brightside has been very helpful and I am already feeling better going in to my second month of services. The provider is very responsive and willing to work with my needs. I am very happy with the services.”
“4 stars- the first two counseling sessions there were technical difficulties which interrupted things a bit. I also don't love that I cannot schedule psychiatry out a month.”
“Mostly very good care and attention.
It’s a little challenging to get regular appointments with therapists,I wish there was an automatic scheduling process (ie you could opt to sign up for a weekly or twice monthly regular time slot, etc).
Also it’s awkward to move easily back and forth in the question/response exercises. If you want to repeat a lesson or go back and change something you’ve written, it’s difficult or impossible. Unless I’m misunderstanding the instructions….
Otherwise, very positive experience so far.”
“Overall I’m pretty happy with Brightside. I like both my provider and my therapist, and consider them to be quite competent. A number of ongoing technical issues when meeting with my therapist which can be frustrating. Customer service is a bit lacking. And the app needs work.”
“The providers are good. However the user interface and email/text messaging seem to be out of sync. I receive messages that there is something for me to complete online, but when I go to the website I cannot find it. And in general, the site is difficult to navigate. Maybe it is better on the app, but I do not have an Apple device.”
“Little by little I feel like I am improving. Still not totally dialed in but I have noticed improvement. My episodes seem to have decreased and not lasting as long.”
“Brightside is definitely helping. They offer an approach and techniques I have not encountered before. My therapist is excellent. My psych doc is fabulous.
I would only have one critique: considering those who use this treatment are likely not in the best state of mind at the start, some understanding and grace would be preferred as far as completing lessons, practices, and appointments.”
“I feel pretty good, I lost my job though because of poor attendance and I'm having to sell my car to help my parents out since I'll be moving in with them until I get back on my feet. The amount of bills I have really put me in between a rock and hard place but I'm looking forward to change”
