“I have no complaints about the service. My therapist and others have done a phenomenal job. But I don't think I see a difference in how I feel compared to the beginning.”
“I appreciate the accessibility that brightside makes therapy for people. I just wish more therapists and time slots were available. Because a lot of them are during normal 9-5 hours when i’m working”
“I love bightside. It's convenient to my schedule and it takes my insurance which helps with financial comfort. The only disappointing thing was I was not informed that my therapist was no longer gonna be with the company. I had my visit with her and was sent an email the next day saying she was no longer with brightside and I'd have to find someone new. That is very jarring since I've built a relationship with her so I have not set up a therapy appointment since because I'm not ready to start over again”
“My team is good. I like them and they are helping me. I’ve been un therapy before and had better therapists but I’ve also had worse. I feel I’m getting most of the help I need.”
“Overall everything is going well. There have been a few issues with the app. It seems like the app could have more options but the platform is great. Staff are responsive and the program is moving along. I would recommend Brightside.”
“I love my therapist Danielle and truly appreciate the tools she has already equipped me with to better handle my overwhelming feelings of anxiety and stress. I do, however, feel as if the weekly check in assessments need to be a bit more detailed. For example, when asking in the past two weeks, have you felt …., I think it would be helpful to have another option to choose from besides everyday, most everyday, several days, and not at all. Other than that, it’s been great!”
“Brightside provides me with accessible care without having to jump through multiple hoops with my insurance. I love that I can read each profile before choosing a provider.”
“The video quality is terrible which makes me a bit self conscious since it's so so dark. The messaging feature to my understanding doesn't immediately notify my therapist which is odd since that would be an effective route to keep clients in touch with their therapist. Overall I do love the convenience with scheduling and availability of my therapist.”
“The new doctor is so much better than the first one. Ms Cox is amazing. They don’t make me feel like I’m just a number. They both listen and help me.”
“So far, so Good! The advice that my Therapist has given has helped and the medicine that has been prescribed has helped me and made a difference that is also noticeable to others. The app sometimes doesn’t work even though I have I have re-installed it twice on both of my devices.”
