“I don’t know if this is an issue with Brightside as a whole or just my first provider, but my experience was extremely disappointing.
My initial provider was unresponsive throughout my care. Whenever I reached out with questions, concerns, or because I needed help, I received no response. The only communication I consistently received was a notice that she would be out of the office and that I should schedule accordingly.
I went without my prescription for an entire month because I couldn’t get the support I needed. Eventually, I had to switch to a new provider just to receive answers and appropriate care.
This experience was not only frustrating—it was traumatic. When you’re receiving mental health treatment, you place a great deal of trust in your provider. I trusted mine, and when I needed support the most, I felt completely abandoned. It left me feeling like my well-being simply didn’t matter.
As a paying patient, I expected timely communication, continuity of care, and support during a vulnerable time. Instead, I was left without medication or guidance. I believe this situation should be reviewed so that other patients do not have to experience what I did. No one seeking mental health care should ever feel ignored or unsupported when they reach out for help.”
“My provider did not listen to me about my needs. My appointment lasted 4 minutes in total. Very terrible experience. I feel as though she rushed me off and prescribed me medications without getting the full picture.”
“God forbid there any issues with your medication. Apparently, you need to wait until the next scheduled appointment to make any adjustments. And if you have serious issues you will need to work that out with a separate doctor.”
“It does the minimum of what I need, but that is it. This service is not detailed, personable, and caring, which is what any mental health service should prioritize for their patients. The different providers that I have met with are impersonal and rushed. Meeting with providers for 2 minutes every 3 months sucks. There also isn't any virtual check in between seeing providers (from the ones I have met with). Starting with a new provider, meeting with them for 10 minutes during our first time and then not hearing from them until I schedule my 3 month follow up. If I had access to another service, I would never use this one. Plus, the actual virtual customer service is also bad. Sending emails and never receiving a response, except from a automated message also sucks. 2/5”
