“I hate your messaging that “It’a time to check in” “check in now” and “Your provider needs to meet with you this week.” You don’t tell me what to do. Dial it back. You ask me to check in. My provider requests a meeting. I don’t take orders from a freaking app. Also, I feel like all I can do is check that everything is great all the time because the one time I was honest about symptoms my provider jumped down my throat about meeting with me, demanding that I drop everything to meet with her on short notice. I’m a flipping attorney and these unilateral demands for me to schedule things on short notice are not well taken.”
“I came in with severe anxiety and depression, and after several appointments have seen no change. My nurse practitioner has been less than helpful when it comes to issues that come up throughout the month and has missed an appointment without any notice.”
“I am not happy with both the female providers I had. So far, I am thinking of changing to a new place that can accommodate me better mentally, and schedule wise. Tina, that first encounter felt very emotionless and I feel like I need someone to understand better how medications can effect me and what works better for my very busy work schedule.
Lucille, I didn’t like being interrupted and getting her opinion. I didn’t feel her advice was needed or she has much experience in my situation so she was definitely judging and giving me a unrealistic expectation that did not match my capabilities to do that. There was no reminders or exercises I can do when I feel a certain way. She just brought me more anger, stress and anxiety. We just are not a good match to work together in my therapy”
“Therapist was unprofessional, cancelling an appointment two hours prior with no explanation or apology. Therapist has no availability therefore I’m paying for sessions I can not use”
“So far the first provider didn’t care and when she was questioned about a medicine she prescribed she became angry and told me I should seek another provider. The second one didn’t bother to read a message I had sent her before our appointment that give her an outline of my history etc and told me she didn’t have time to read a message that long.”
“I don’t know if this is an issue with Brightside as a whole or just my first provider, but my experience was extremely disappointing.
My initial provider was unresponsive throughout my care. Whenever I reached out with questions, concerns, or because I needed help, I received no response. The only communication I consistently received was a notice that she would be out of the office and that I should schedule accordingly.
I went without my prescription for an entire month because I couldn’t get the support I needed. Eventually, I had to switch to a new provider just to receive answers and appropriate care.
This experience was not only frustrating—it was traumatic. When you’re receiving mental health treatment, you place a great deal of trust in your provider. I trusted mine, and when I needed support the most, I felt completely abandoned. It left me feeling like my well-being simply didn’t matter.
As a paying patient, I expected timely communication, continuity of care, and support during a vulnerable time. Instead, I was left without medication or guidance. I believe this situation should be reviewed so that other patients do not have to experience what I did. No one seeking mental health care should ever feel ignored or unsupported when they reach out for help.”
“My provider did not listen to me about my needs. My appointment lasted 4 minutes in total. Very terrible experience. I feel as though she rushed me off and prescribed me medications without getting the full picture.”
