“It does the minimum of what I need, but that is it. This service is not detailed, personable, and caring, which is what any mental health service should prioritize for their patients. The different providers that I have met with are impersonal and rushed. Meeting with providers for 2 minutes every 3 months sucks. There also isn't any virtual check in between seeing providers (from the ones I have met with). Starting with a new provider, meeting with them for 10 minutes during our first time and then not hearing from them until I schedule my 3 month follow up. If I had access to another service, I would never use this one. Plus, the actual virtual customer service is also bad. Sending emails and never receiving a response, except from a automated message also sucks. 2/5”
“The app is garbage. It constantly crashes and closes out on me. I missed an appointment due to it. And I charged $165 for a missed appointment. When it was the app's fault and I continue to have issues with this app. Once I have my appointment today this will be the last time I use this service.”
“I would not recommend it to anyone especially people currently struggling because of the inconsistency and constant cancellations of therapist. It makes it hard to build any sort of relationship and get the care your seeking.”
“You get 10 maybe Minutes with a psychiatric provider that will just prescribe you random medication rather than taking a full inventory and guiding you to the correct medication if medication is even necessary”
“I can't ever get in touch with them. No matter how serious. Then I finally got a psychologist; shee was nice but on out 2nd appointment she said I was going tobe transferred to someone else more advanced? Then I ever hear from Brightside, is actually a darkside”
“The APP is difficult to understand. The promised emails about appointments never came. The “add to my calendar” never worked. I got multiple messages (and links) for one meeting which caused me to miss that meeting and pay a missed appointment charge. The few meetings I had were usually spent talking about, or dealing with, technical issues. Instead of helping my anxiety, it has made it worse. I would never recommend Brightside.
The request for a survey came in an email - and it didn’t work. Told me to go online. Yet another flaw in technology setups.”
“"Unfortunately, we do not have a provider available at this time.
I have been recieving email to book an appointment" ,After filling a form and validating my insurance I get the same message Unfortu...... again and again”
“I would not recommend this to anyone. The therapist I have spoken to very blatantly does not listen to anything that I say and it seems like every session is an introduction. I am not sure how anyone would make any kind of progress with that in place. I have literally been asked every session if I have siblings. YES, and have talked about her many of times. This seems like a complete waste of time if your personnel can’t put a genuine effort into your clients treatment plans.”
“I was up until last week. I have not been able to schedule an appointment with my therapist. And I'm unable to get any answers as to why. I have called and sent emails. Only receiving generated responses. Very frustrated.”
