“I want to be clear that any negative feedback should not reflect on the two providers that I have been connected with during the time I used Brightside. However, there is nothing but negative feedback about the platform itself and it's dangerous. I am lucky to have other supports in my life, but all the extra time and frustration that your platform has introduced is enough to push me closer to the edge and might be pushing others over. You should be ashamed of you treat people, especially knowing that anyone coming to try to use your service is already in some level of need or even crisis.”
“3 Acceptable Dr Johnson is assuming and wishing my therapist would make my meetings my first one was the best after that get only canceled appointments”
“I’m having a bad experience with Brightside. No one will get back in touch with me. My therapist never joined a session and I can’t get a response from anyone to switch. I do keep getting messages to reschedule and I just want to switch providers due to lack of communication as well. The PA/Psychiatrist is leaving the company soon. We’ve had issues getting a prior authorization for a medication I just started taking. I couldn’t continue treatment and am having horrible side effects due to insurance not approving. Now I’m being asked to review but I still haven’t gotten a response from anyone regarding any concerns.”
“I've been very happy with the care I have recieved. Debra is helping me learn how to keep focused on myself a little more after a terrible year of losing a business and my family. It has been very difficult for me. I've never reached out for help like this before but am grateful that I did it here.”
“I signed up for Brightside about a year and a half ago. My provider was habitually late to our appointments, did not remember me, and rushed me off calls. I switched to the medication-only plan as soon as possible because I didn't feel like I was getting any help or support from talking to my provider - I was just another number to her.
When it came time to renew my prescription refills, Brightside, nor my provider, reached out to me. I requested a refund for the two months that I didn't receive a service or a prescription and was denied one of the refund requests, as they said the policy was for me to cancel prior to the end of the billing cycle, however, how was I supposed to have the foresight 18 days before they did not refill my prescription, that they weren't going to so I could cancel?
When I did reach out to them, it took them 13 days to respond to me - after several emails, phone calls, and help tickets. Their providers don't care, customer service is completely lacking, and policies don't make sense. If you're looking for an online mental health company, Brightside isn't it.”
“Brightside's platform isn't very good. You have too many missed meetings, don't process admin requests within the time you say you will, and don't offer to help patients with things they legitimately need like FMLA or STD related paperwork. You also don't bill me for 2 months, and then out of nowhere tell me I have $1000 worth of bills that you immediately charged my credit card for without giving me the chance to request monthly payments. I want my money back.”
