“You get 10 maybe Minutes with a psychiatric provider that will just prescribe you random medication rather than taking a full inventory and guiding you to the correct medication if medication is even necessary”
“I can't ever get in touch with them. No matter how serious. Then I finally got a psychologist; shee was nice but on out 2nd appointment she said I was going tobe transferred to someone else more advanced? Then I ever hear from Brightside, is actually a darkside”
“The APP is difficult to understand. The promised emails about appointments never came. The “add to my calendar” never worked. I got multiple messages (and links) for one meeting which caused me to miss that meeting and pay a missed appointment charge. The few meetings I had were usually spent talking about, or dealing with, technical issues. Instead of helping my anxiety, it has made it worse. I would never recommend Brightside.
The request for a survey came in an email - and it didn’t work. Told me to go online. Yet another flaw in technology setups.”
“"Unfortunately, we do not have a provider available at this time.
I have been recieving email to book an appointment" ,After filling a form and validating my insurance I get the same message Unfortu...... again and again”
“I would not recommend this to anyone. The therapist I have spoken to very blatantly does not listen to anything that I say and it seems like every session is an introduction. I am not sure how anyone would make any kind of progress with that in place. I have literally been asked every session if I have siblings. YES, and have talked about her many of times. This seems like a complete waste of time if your personnel can’t put a genuine effort into your clients treatment plans.”
“I was up until last week. I have not been able to schedule an appointment with my therapist. And I'm unable to get any answers as to why. I have called and sent emails. Only receiving generated responses. Very frustrated.”
“I’m very irritated with the care I’ve been receiving as all of my physicians and therapist keep changing without notice or reasoning which I feel is very unfair to me a a patient and it’s become a bit of an inconvenience to have to try and start my therapy process over again just as I was making progress”
“I had a big issue getting a refill and even ran out of meds for a few days which made my mental health go for a spiral. I now have issues with billing.”
“On February 22nd I was marked as a no show. The therapist selected the wrong entry. Now my past appointments reflect a no show status. It's incorrect and hasn't been corrected for over a month.
On March 21st, I had an appointment I sat on the meeting for 15 minutes and my therapist didn't show up. The visit was marked as a no show. My bank account was charged $70. I'm on medical leave and my budget is lowered due to me being out of work. This ordeal has sent my anxiety through the roof. Not to mention my therapy lessons haven't been released. I've messaged the clinical team and customer service team.”
