“My provider did not listen to me about my needs. My appointment lasted 4 minutes in total. Very terrible experience. I feel as though she rushed me off and prescribed me medications without getting the full picture.”
“God forbid there any issues with your medication. Apparently, you need to wait until the next scheduled appointment to make any adjustments. And if you have serious issues you will need to work that out with a separate doctor.”
“It does the minimum of what I need, but that is it. This service is not detailed, personable, and caring, which is what any mental health service should prioritize for their patients. The different providers that I have met with are impersonal and rushed. Meeting with providers for 2 minutes every 3 months sucks. There also isn't any virtual check in between seeing providers (from the ones I have met with). Starting with a new provider, meeting with them for 10 minutes during our first time and then not hearing from them until I schedule my 3 month follow up. If I had access to another service, I would never use this one. Plus, the actual virtual customer service is also bad. Sending emails and never receiving a response, except from a automated message also sucks. 2/5”
“The app is garbage. It constantly crashes and closes out on me. I missed an appointment due to it. And I charged $165 for a missed appointment. When it was the app's fault and I continue to have issues with this app. Once I have my appointment today this will be the last time I use this service.”
