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Brightside Health Reviews

4.4 Rating 5,231 Reviews
84 %
of reviewers recommend Brightside Health
Read Brightside Health Reviews

About Brightside Health:

Lasting, life-changing mental health care tailored to your needs

Brightside Health offers a more personal mental health care experience with therapy, medication, and 1:1 support at every step.

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Brightside Health 5 star review on 21st August 2025
Joey W
Brightside Health 5 star review on 8th November 2024
Anonymous
Brightside Health 5 star review on 6th April 2024
Sprout M
Brightside Health 5 star review on 11th March 2024
Brandy S
Brightside Health 5 star review on 3rd January 2024
Michael R
Brightside Health 5 star review on 11th December 2023
Donald L
Brightside Health 5 star review on 17th August 2023
Alyssa M
4
Anonymous
Anonymous  // 01/01/2019
I need ADHD care not depression. the website was misleading, and the treatments available was unsuccessful.
Helpful Report
Posted 6 days ago
I was up until last week. I have not been able to schedule an appointment with my therapist. And I'm unable to get any answers as to why. I have called and sent emails. Only receiving generated responses. Very frustrated.
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Posted 1 month ago
No I am in withdrawal and not wanting to live rn bc this tech-only approach to support is killing me
Helpful Report
Posted 1 month ago
I’m very irritated with the care I’ve been receiving as all of my physicians and therapist keep changing without notice or reasoning which I feel is very unfair to me a a patient and it’s become a bit of an inconvenience to have to try and start my therapy process over again just as I was making progress
Helpful Report
Posted 1 month ago
Cancel my account
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Posted 1 month ago
I requested A new prescriber and questions about my health insurance.
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Posted 2 months ago
They love to write prescriptions based off what they learned and not how the patient feels.
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Posted 2 months ago
I had a big issue getting a refill and even ran out of meds for a few days which made my mental health go for a spiral. I now have issues with billing.
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Posted 3 months ago
Stop charging me for NOT making an appointment. I'm not making an appointment because I CAN'T PAY FOR IT.
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Posted 4 months ago
On February 22nd I was marked as a no show. The therapist selected the wrong entry. Now my past appointments reflect a no show status. It's incorrect and hasn't been corrected for over a month. On March 21st, I had an appointment I sat on the meeting for 15 minutes and my therapist didn't show up. The visit was marked as a no show. My bank account was charged $70. I'm on medical leave and my budget is lowered due to me being out of work. This ordeal has sent my anxiety through the roof. Not to mention my therapy lessons haven't been released. I've messaged the clinical team and customer service team.
Helpful Report
Posted 5 months ago
Very poor experience with Brightside. Not impressed. The psychiatrist barely looked up from her computer, there was little to no interaction and the therapist i was originally scheduled to see didn't show up. I was prescribed a medication I will never take and now have a mark on my medical record stating I am depressed when I was only going through a rough moment in life. 10/10 would not recommend this platform.
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Posted 5 months ago
Brightside is good in theory but the providers are a bit dismissive- and the app is just overwhelming. I’ve been receiving frequent messages from Brightside about scheduling an appointment, almost daily. At this point, I don’t feel the need to meet. But regardless of the anxiety you feel they add on to that. Its not the app for me.
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Posted 6 months ago
Hi! Actually, no Brightside is not working for me. The medication I was prescribed through my Brightside Nurse Practitioner has worked great. I do not need therapy sessions anymore. However, I am having a difficult time getting a hold of my nurse practitioner. My pharmacy has tried to reach him multiple times and I have reached out through messaging yesterday and have not heard a reply. He needs to pre-authorize the prescription and has not done so yet. I have been without my prescribed meds. now for over 24 hours which is dangerous to stop cold turkey. I have reached out to my primary physician today to see if he can refill the medicine so I do not have to keep using Brightside and am waiting for a response. Megan Bills
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Posted 6 months ago
scheduling follow up appointment is virtually impossible. Your app stinks!!! I tried getting help from support and it took them a week and suprise suprise, they didnt help.
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Posted 6 months ago
The practitioners are wonderful and caring. But I really have to say the App itself sucks. Too many glitches, can’t make appointments and takes DAYS to get a response back from customer service. I’ve had to wait up to 4 days before getting a response. I mean you’re in the business with mental health clients, you’d think there would be a sense of urgency to make sure we are actually getting the help we need. And not sitting and waiting for a glitch to get fixed before being able to see a practitioner.
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Posted 6 months ago
Most of the providers on Brightside have little experience. It has also become clear that the providers don't have a commitment to the platform. In two cases, after just one appointment, the provider left the platform. This has been very disruptive.
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Posted 7 months ago
My first counselor. Told me talk therapy would not help me. I couldn't select a new provider...then u threaten to close my account.... and I am tired of the fight.
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Posted 7 months ago
Terrible. I had a good psychiatrist and all of a sudden I am reassigned to someone else. Terrible.
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Posted 7 months ago
Considering that I have reported this as MY email address, one I've had for 19 or so years and I was told they weren't going to do anything about it.... I give this program a 0!! Stop sending me your emails!!!
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Posted 7 months ago
The therapist I was assigned never has availability. I have moved on to in network providers through my insurance
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Posted 8 months ago
Brightside Health is rated 4.4 based on 5,231 reviews