“Getting an appointment was difficult and it took over a month to finally connect. Then my therapist and I couldn't connect audioally. It was very frustrating trying different passcodes, then having to change passcode, and my forgetting what I had keyed in.
I don't have problems with Zoom and taking to other therapists. I talked to Pauline- no problem. Since I'm not computer sophisticated, this was overwhelming.”
“my provider gave me a prescription and i told her i was doing very well on it, when it came time for a refill she ghosted me and didn’t answer any messages.”
“1 star. My therapist canceled on me more than once and I’ve tried to get a different therapy. My psychiatrist is great but I need a different therapist”
“ONE STAR! It's just too expensive! The initial "estimate" wasn't clear to me! They should have been more clear about how much I would PAY. Be specific!! Say $175 UNTIL your deductible is met. Simple. Instead, I got a fat $1200 bill for one month. Now I am quitting the "Crisis Program" - I have a new "crisis" and that is THIS BILL, not suicide.”
“It is not working for. 2X I have tried to connect with my psychiatrist
and counselor. I have technical difficulties and your help dept.
tried to help but wasn't able to connect me either.
Nancy Nelson
Jul, 17, 2024”
“Therapists doesnt show for meetings scheduled weeks in advance, or cancel same day and not allow rescheduling for several days.
Brightside doesnt release lesson plans, and any tickets logged go unresolved for several weeks, despite weekly follow up.”
“I am very dissatisfied with Brightside. My first provider left the company a couple days after our meeting, and my current provider will not respond to any messages.”
“I can’t schedule an appointment. The provider said to contact help support. I submitted a ticket and it just said I will receive a response within 2 to 3 business days. I have seven days left on my medication and need to make an appointment ASAP.”
“I want to be clear that any negative feedback should not reflect on the two providers that I have been connected with during the time I used Brightside. However, there is nothing but negative feedback about the platform itself and it's dangerous. I am lucky to have other supports in my life, but all the extra time and frustration that your platform has introduced is enough to push me closer to the edge and might be pushing others over. You should be ashamed of you treat people, especially knowing that anyone coming to try to use your service is already in some level of need or even crisis.”
