“The practitioners are wonderful and caring. But I really have to say the App itself sucks. Too many glitches, can’t make appointments and takes DAYS to get a response back from customer service. I’ve had to wait up to 4 days before getting a response. I mean you’re in the business with mental health clients, you’d think there would be a sense of urgency to make sure we are actually getting the help we need. And not sitting and waiting for a glitch to get fixed before being able to see a practitioner.”
“Most of the providers on Brightside have little experience. It has also become clear that the providers don't have a commitment to the platform. In two cases, after just one appointment, the provider left the platform. This has been very disruptive.”
“My first counselor. Told me talk therapy would not help me. I couldn't select a new provider...then u threaten to close my account....
and I am tired of the fight.”
“Considering that I have reported this as MY email address, one I've had for 19 or so years and I was told they weren't going to do anything about it.... I give this program a 0!! Stop sending me your emails!!!”
“I was having a hard time finding psychiatry coverage in NY and Brightside to be a godsend. I have been seen twice and though I missed the personal approach from my prior provider, I was happy to have medication management. I was recently charged by Brightside for just under $200. When I enrolled, I was under the impression my insurance covered all care done via the app. Out of pocket psychiatry is not in my budget at this time especially as I am an insured person. Therefore, I am incredibly let down by Brightside and would not recommend.”
“0 of 5. No it is not working. I have been unable to contact my psychiatrist. The help desk is not returning my chats. This is a terrible way to provide car.e.”
“Seems to be a money grab. They didn't refill meds even though all the check ins were met and everything is going well. Not refilling meds that should not be discontinued suddenly and having a patient run out because they cannot get an appointment for several days due to the provider's schedule is a big negative.”
“Your billing and payment system is awful. I signed up with an understanding that my monthly bill would be one amount, and it turns out to be 5x that. Then, when I try to make a payment you can’t accept my method of payment. And the call center is useless.”
