“People who work there do not know anything about service they provide. Avoid! Go elsewhere! Research your providers elsewhere and read bio and know how much you pay avoid this garbage”
“Is Brightside going to treat me? I requested a med review 5/19/22 and Lissa Goldstein declined to treat me. Im told NOTHING can be done until a supervisor investigates me. Its been 1 week. When will someone tell me if Brightside is refusing to see me or give me a new Provider? I dont know what to do anymore”
“Weekly check ins are based on an algorithm, and I don’t think it’s working as it would with an actual person. Doctor took a week to answer an adverse event reporting and didn’t even give an actual answer or recommendation, just that she thought she had answered. Therapist is very sweet but gives generic advice. Feels a lot like a cash machine but nothing serious behind it.”
“Brightside wasn't clear from the beginning about the length of each session. I'm also being charged a full copay of $50 for half the amount of time that I should be given? I've had three visits thus far + spent the last one talking about techinical issues. I feel frustrated because I'm being charged over the amount I was promised and I'm also not getting anything accomplished.”
“Your system doesn't let you make appointments with your doctor and I don't want to see we another one. Fix it .. get me my appointment Dr Lowenstein.”
“The therapy was so generic, bad, unpersonal, and quite frankly insulting that I gave up on it with several sessions left to go. The medicine stuff is fine.”
“Bait-and-switch marketing. With Brightside, I felt a promising rapport during my intake appointment and felt encouraged with the treatment options we discussed. Only to have Brightside come back three days later and say I should go to an onsite doctor instead. Just like the other user said - they were all-too eager to have an intake appointment and charge me (after I had provided the exact same information through their screening questionnaire).
Brightside markets themselves as a niche provider that specializes in care for anxiety and depression. Yet, when I tried to receive specialized care for my anxiety, they vaguely suggested I go back to a general psych provider. But again, only after they had taken my money. Their marketing emphasis and their standard of care are disjointed. And honestly, it seems like that may be by design. I was thrilled to find a remote doctor, as I have social anxiety, so it was quite the bait-and-switch. Feel very let-down and deprioritized. Honestly feel much more hopeless as a direct result of their care team.”
