“Both providers had little to no knowledge about antidepressants during pregnancy. I felt ignored and judged and will not be using this service again.”
“didn't like psychiatrist who met with me 1 time, she was dismissive of me and didn't listen carefully or care about any medications other than the psych meds. haven't been able to figure out how to schedule with a different psychiatrist. only 1 therapist is available for scheduling and they wouldn't be a good fit for me.”
“Very Poor. The app was broken for me all month and it was impossible to contact my provider. When an issue with my prescription refill came up, it took 2 days for support to just say ok now you can access your provider messaging and then the provider just said to make an appointment next week. My prescription ran out today and this is beyond awful that I would have to wait a week to get more meds. This has been an awful experience and I am not going back”
“Your site and app on an iPhone constantly goes to schedule therapy. Can’t click help or anything but can schedule an appt with therapist. But I just want to message my provider”
“No, it really isn't working for me. I don't feel that a 15 minute check in is even remotely sufficient care. I don't feel a personal connection to, or rapport with, my provider. I don't appreciate being bombarded with text messages, emails, and in-app messages every 5 days to fill out a GAD-7. None of it works for me.”
“I have had a terrible time using this service:
The providers do not communicate at all with Brightside or "administration" and I'm constantly inundated with prompts to schedule appointments when I do not need them. Med checks should be like a monthly thing, not weekly.
I feel like the psychiatric side of things was just trying to push medication on me. Several times it's felt like I'm just an item to check off the list for the day rather than an actual person.
When transferred to the "crisis care" program, something got so messed up in the system that the appointment I had already waited two weeks for wasn't legitimate on the provider's end of things so I then had to wait *another two weeks* to be seen by a therapist. Went from supposed to be seeing the therapist once/week to waiting a month to be seen because of a software error. So much for "crisis" care.
Am always asked to arrive 5 minutes early but regularly have to wait 5-10 minutes past my appointment time for my provider to show up.
Brightside sucks. Mental healthcare software should make accessing care easier. Do better.”
“It takes forever to see a licensed psychiatrist, my psychiatrist is in Israel and in a different time zone, his hours do not work with mine, I have only been able to talk to him once and he prescribed a medicine with potential lethal consequences. This is not an effective system at all.”
“I am not happy with the service. I had one first initial session with Amanda and nothing since then. They only send me emails to answer questions on my status of how I am feeling. It is not personal or engaging at all.”
“Very disappointed I chose your company because you accepted my insurance. In addition I requested itemized bills which you said were sent but I never received.
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“I would rate Brightside 5/5 stars. Being able to schedule an appointment and be seen within 48 hours was awesome. I was able to get treated quickly prior to a flight that was causing me some anxiety and to begin long term treatment. My provider was so professional and took time to listen to my concerns, my issues, and determine what would work best for me. I did not feel rushed during my appointment and felt like my provider truly listened to me. I really like the assessments that are provided weekly to be able to track progress.”
“I hate that I’m having trouble with the medication I stop taking it cause I couldn’t stay awake and when I called and told the doctor she said it’s normal . Well that is not how I want to live my life on a medication that I can not do everyday things. I couldn’t stay awake no matter how hard I tried I could not function”
