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Brightside Health Reviews

4.4 Rating 5,354 Reviews
84 %
of reviewers recommend Brightside Health
Read Brightside Health Reviews

About Brightside Health:

Lasting, life-changing mental health care tailored to your needs

Brightside Health offers a more personal mental health care experience with therapy, medication, and 1:1 support at every step.

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Brightside Health 5 star review on 18th September 2025
Jack N
Brightside Health 5 star review on 21st August 2025
Joey W
Brightside Health 5 star review on 8th November 2024
Anonymous
Brightside Health 5 star review on 6th April 2024
Sprout M
Brightside Health 5 star review on 11th March 2024
Brandy S
Brightside Health 5 star review on 3rd January 2024
Michael R
Brightside Health 5 star review on 11th December 2023
Donald L
5
Anonymous
Anonymous  // 01/01/2019
Not happy with the services it’s made things worse
Helpful Report
Posted 4 years ago
High monthly fee, out of pocket (do not take insurance), for literally nothing. Visit with the doctor for prescription for 10 minutes, sure, that's billable. But why am I paying $100/month for literally nothing when I pay for my prescription outside of that and no doctor visits or anything with Brightside??
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Posted 4 years ago
The practitioners don't show up, they switch your provider any time they want with no warning and the appointments are too short to have actual treatment plans worked up. Just a prescription service but not even that because the practitioners don't show up to meetings.
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Posted 4 years ago
The medications made things worse!!
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Posted 4 years ago
I responded to the emails saying I needed to check in. I want to change the prescription because I don’t like the current one but instead of scheduling me to talk to someone or make any changes, I am getting the same prescription again. Did anyone even read my feedback?
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Posted 4 years ago
It's awfully expensive for what I get
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Posted 4 years ago
inability to schedulewith therapist.
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Posted 4 years ago
not been helpful, therapist is flakey
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Posted 4 years ago
The communication is abysmal. I'm on my second doctor already and thinking about switching to a third. If I weren't on a waitlist to find a doctor in my area I would have already left
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Posted 4 years ago
NO CONTACT WITH DOCTOR
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Posted 4 years ago
I want to cancel and send back this last RX of Prozac cancel my subscription and get any refund due to me asap
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Posted 4 years ago
Very unsatisfied, im now 2 payments in and have only met with counselors once not to mention I was canceled on in the first week making it 2 1/2 weeks out to fit in my schedule. Was expecting our meetings to be recurring but they aren’t and instead it opened for me to schedule an appointment not actually have a meeting for today. Im now 500$ in and only have received medication not much over help. I was hoping to get more out of this but sadly now looking to be reimbursed
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Posted 4 years ago
Meds didn’t ship. Not very satisfied.
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Posted 4 years ago
They are horrible charging me a lot of money for no help at all I started getting my prescription through them and after a month of everything being fine the second month they charged me then kicked me off sayin my doctor said it wasn't a"good fit" all I needed was a simple way to get my prescription instead of having to go into a doctors office to get them. Then they let me sign back up and charged me again then canceled my appointment 3 hrs before it and I have to email them for a refund. Which i don't even understand how I'm not a good fit ? I have anxiety and just needed medication for that but apparently I'm not a good fit makes no sense I recommended people to try it too and they also said they weren't a good fit but yet they're supposed to be here to help with remote care ? Don't use this service
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Posted 4 years ago
There’s no follow up besides an inapt generic questionnaire and I’m left on my own to navigate starting a powerful medication. It’s crazy.
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Posted 4 years ago
Already mentioned before to Dr
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Posted 4 years ago
My doctor has been wonderful but I haven’t had my medication now for a week because of a shipping issue. I messaged support and still haven’t received any response. I’ve now taken a major setback in my recovery without having consistent medication.
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Posted 4 years ago
The medicine part has been great but the therapy .. I didn’t hear from my therapist in over a week so I cancelled the therapy
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Posted 5 years ago
While I support the concept of virtual mental health management, I have been extremely disappointed in Brightside. I joined two month’s ago, and while my virtual doctor’s visit went well, I waited over a week for my medications. I am now waiting over a week AGAIN the second month. Considering these are controlled substances, I would assume Brightside would be adamant about patients receiving their medications promptly. Shame on me for assuming. Customer service is slow and less than helpful at solving this problem. I had to reach out to my doctor and have him send over a small supply through a different pharmacy. I sincerely hope for the future of your business that you can fix these issues. Best of luck, I’ll be looking elsewhere.
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Posted 5 years ago
I am not able to get in touch with the doctor
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Posted 5 years ago
Brightside Health is rated 4.4 based on 5,354 reviews