“Brightside has a low barrier to entry, takes major insurance, and has a good app. However, when I experienced a problem (my provider didn’t show for an Appointment when I was on my last day of medication) they completely fell short with no clear follow up and multiple unresolved messages through the system.”
“I’ve not had a great experience with the psychiatric providers. My previous provider was horrendous. Never answered my questions, messages, requests that were detrimental to my mental health progress. I had to call support twice before I could even access the medicine (the WRONG MEDS, completely different than what we spoke about and agreed on) that she prescribed to me 6 days prior to because she never approved the final request at my pharmacy. Hoping something changes and I get a provider who is genuinely caring and prompt with my needs.”
“I’m not feeling like it is to be honest. From misinformation to canceled appointments I really feel like they are just in this for the money like my previous provider. So far not impressed.”
“My Therapist and Psychiatrist are kind, friendly and helpful but Brightsides audio/video system is unsatisfactory and difficult to connect to. My Psychiatrist and I usually have to abandon the computer and speak via phone.”
“I just this process and my care team was changed as soon as I started getting comfortable and my new chosen care team I’m not really excited about hopefully it gets better we will see”
“Brightside has not been adequately responsive to my request for a change of Therapists. The online form for changing Therapists doesn't have pertinent questions for me to answer re: my request, and doesn't have an 'open answer' field for me to give specific things that I am searching for in a new Therapist so that Brightside can better match me up with a Therapist that meets my needs better. This oversight in the online request for a change of Therapists is a huge miss on your part.”
“I have a lot of hesitance about sharing personal mental health information on the bright side app, I would need an absolute guarantee from brightside that my personal information is and will always remain confidential, will not ever be shared to artificial intelligence learning platforms, and will be respected as my own personal medical information. I also don't feel comfortable that any form of artificial intelligence is utilized in a mental healthcare setting. It doesn't feel safe or private to me.
As a society we are losing our very sacred right to privacy in many situations. Losing the right to privacy over our personal lives, and to some extent losing our right to be forgotten.
I would feel more confident if brightside made that unequivocally clear without any caveats.
Until then, I won't be participating in check-ins or journaling exercises through the app.
I also found it very difficult to get help when a prescription was not called in, I ended up going 3 days without my medication. I've been on mild antidepressants for 30 years and have never had so many issues getting a refill. And I've never been without my medication due to a prescription not being called in correctly or filled.”
“Sorry. I know you’re working diligently to resolve this issue, but I feel it’s taking too long. I’ve submitted all the requested information several times, had an email that said all was resolved and then I am Still Not able to schedule any sessions with both therapist and my medical provider. I feel my anxiety and depression are getting worse and am concerned about receiving care I truly love my sessions with my Brightside providers and fo not wish to change. Isn’t there a phone number that I could call and reach out to a representative who can assist me. Thank you for understanding
Terri Mitchell”
“Rate at a 2
At first I felt good about using Brightside. Then as Some of my medication that I have been taking for years they won't prescribe.
In a dark space ATM because of this....Brett”
“I only used Brightside because of my busy schedule and now I wish I had made the time and had gone through my provider. Not worth the amount charged for the appointment. I felt like my appointment was rushed and was not asked additional questions outside of the survey results that were submitted prior. The check ins are good but they were straight from the app and not the Provider.”
“Not working for me. The blanket one size fits all approach to anxiety and depression is not relatable to me. Doing an exercise, reviewing the exercise and then explaining the next exercise is not the therapy I need.”
