“Way too expensive for follow up appointments to get prescriptions. 100 dollars for a 10 minute nonsense check up just to agree with me on that I need a prescription filled.”
“I’m having pretty good communication with the therapist and psychologist but as far as the app, I’m having trouble logging in. I’m having trouble getting information that I need as far as my medical paperwork and no one seems to respond back when I’m having issues with the app and I end up being charged money even though I’m trying to login or my account is locked while I’m trying to login therapist and psychologist I can give them eight nines because I reached out to my psychologist and he had a plan vacation. No one responded for him which I really needed to talk to someone with the app itself. I will give a one.”
“Both of the therapists I’ve booked with either show up late or don’t show with either no notice or notice after the appointment was set to start. Psychiatry is going much better, she is phenomenal, punctual, and to the point. All of which I appreciate.”
“I don’t necessarily like the therapy layout that Brightside brings. It’s always the same set of questions, ones I can’t answer but am made to, rating scales, and goals every single time. I don’t always have a goal or something to fix, I don’t always have a description of the feelings. It’s not the best therapy layout in my opinion. Very multiple choice options and very little genuine conversation.”
“Love my Psychiatrist, feeling better, not impressed with billing practices. Information is not clear. Customer service takes days to respond. Poor experience with the company based on this.”
“The website is a nightmare to navigate. I'm considering get rid of it and doing something different. It actually increases my anxiety every time I HAVE to try to use it. I cancelled my last appointment and then received an email saying I need to check in!!! That's just one example.”
“Derek my therapist is doing great I could not have asked for a better therapist. My son being billed $97 because he had an anxiety attack and couldn't get online he froze up. My I was charged $97 because I had an emergency at work I had no control over. This is a separation from your program if can not be refunded. Myself as well as my family I was referred and I have referred 9 members to you. I don't wish to leave but your program is here to help not harm.”
“Brightside has a low barrier to entry, takes major insurance, and has a good app. However, when I experienced a problem (my provider didn’t show for an Appointment when I was on my last day of medication) they completely fell short with no clear follow up and multiple unresolved messages through the system.”
“I’ve not had a great experience with the psychiatric providers. My previous provider was horrendous. Never answered my questions, messages, requests that were detrimental to my mental health progress. I had to call support twice before I could even access the medicine (the WRONG MEDS, completely different than what we spoke about and agreed on) that she prescribed to me 6 days prior to because she never approved the final request at my pharmacy. Hoping something changes and I get a provider who is genuinely caring and prompt with my needs.”
“I’m not feeling like it is to be honest. From misinformation to canceled appointments I really feel like they are just in this for the money like my previous provider. So far not impressed.”
“My Therapist and Psychiatrist are kind, friendly and helpful but Brightsides audio/video system is unsatisfactory and difficult to connect to. My Psychiatrist and I usually have to abandon the computer and speak via phone.”
“I just this process and my care team was changed as soon as I started getting comfortable and my new chosen care team I’m not really excited about hopefully it gets better we will see”
“Brightside has not been adequately responsive to my request for a change of Therapists. The online form for changing Therapists doesn't have pertinent questions for me to answer re: my request, and doesn't have an 'open answer' field for me to give specific things that I am searching for in a new Therapist so that Brightside can better match me up with a Therapist that meets my needs better. This oversight in the online request for a change of Therapists is a huge miss on your part.”
“I have a lot of hesitance about sharing personal mental health information on the bright side app, I would need an absolute guarantee from brightside that my personal information is and will always remain confidential, will not ever be shared to artificial intelligence learning platforms, and will be respected as my own personal medical information. I also don't feel comfortable that any form of artificial intelligence is utilized in a mental healthcare setting. It doesn't feel safe or private to me.
As a society we are losing our very sacred right to privacy in many situations. Losing the right to privacy over our personal lives, and to some extent losing our right to be forgotten.
I would feel more confident if brightside made that unequivocally clear without any caveats.
Until then, I won't be participating in check-ins or journaling exercises through the app.
I also found it very difficult to get help when a prescription was not called in, I ended up going 3 days without my medication. I've been on mild antidepressants for 30 years and have never had so many issues getting a refill. And I've never been without my medication due to a prescription not being called in correctly or filled.”
