“The therapy part of my treatment is great! However the psychiatrist part, not so great. I can’t get the medication I was prescribed from my previous psychiatrist and it is starting to affect me. I also don’t feel like the meds my psychiatrist has me on are doing much to help me. All that keeps happening is increasing my dosage when I fell I need different medication”
“I have not received an Rx renewal and am down to five tablets of Fluoxetine 19mg. I realize Kareem is gone thru 09/20 yet no provider has stepped in to take care of my prescription medication. The pharmacist faxed Brightside today and was quite surprised that prescription updates/renewals have not been called in. Kareem's replacement has not contacted me either for the 15 minute check-in. I hope this matter with both prescription medication and support is remedied. I have been very consistant and cooperative with my care provider as should my provider also be withme, the patient.
Elizabeth Garlington
12/26/1958”
“The service is good however I find it absolutely unethical to hold people's medications hostage and not having a way to transfer them somewhere else until I pay up. I have pretty severe bipolar and I'd figure mental health professionals would know a bit about that. Extremely disappointed with how you all handle that and I can't imagine how many people have gone off the deep end because you just refuse med refills. Not even controlled meds, just regular antidepressants and stuff. I hope your shareholders are happy because I'm not”
“Well my psychiatrist was kind and all that but it was not helping. If I send a message and have an appointment weeks later and when we finally have appointment she doesn't realize she had overlooked my message the prior weeks. Oh well human understood. The medication didnt help and it just seemed i was paying to say hey to someone and say a few things for 90$ a month. Ill make it on my own. Thanks for trying to help!”
“Way too expensive for follow up appointments to get prescriptions. 100 dollars for a 10 minute nonsense check up just to agree with me on that I need a prescription filled.”
“I’m having pretty good communication with the therapist and psychologist but as far as the app, I’m having trouble logging in. I’m having trouble getting information that I need as far as my medical paperwork and no one seems to respond back when I’m having issues with the app and I end up being charged money even though I’m trying to login or my account is locked while I’m trying to login therapist and psychologist I can give them eight nines because I reached out to my psychologist and he had a plan vacation. No one responded for him which I really needed to talk to someone with the app itself. I will give a one.”
“Both of the therapists I’ve booked with either show up late or don’t show with either no notice or notice after the appointment was set to start. Psychiatry is going much better, she is phenomenal, punctual, and to the point. All of which I appreciate.”
“I don’t necessarily like the therapy layout that Brightside brings. It’s always the same set of questions, ones I can’t answer but am made to, rating scales, and goals every single time. I don’t always have a goal or something to fix, I don’t always have a description of the feelings. It’s not the best therapy layout in my opinion. Very multiple choice options and very little genuine conversation.”
“Love my Psychiatrist, feeling better, not impressed with billing practices. Information is not clear. Customer service takes days to respond. Poor experience with the company based on this.”
“The website is a nightmare to navigate. I'm considering get rid of it and doing something different. It actually increases my anxiety every time I HAVE to try to use it. I cancelled my last appointment and then received an email saying I need to check in!!! That's just one example.”
“Derek my therapist is doing great I could not have asked for a better therapist. My son being billed $97 because he had an anxiety attack and couldn't get online he froze up. My I was charged $97 because I had an emergency at work I had no control over. This is a separation from your program if can not be refunded. Myself as well as my family I was referred and I have referred 9 members to you. I don't wish to leave but your program is here to help not harm.”
