“Brightside has not been adequately responsive to my request for a change of Therapists. The online form for changing Therapists doesn't have pertinent questions for me to answer re: my request, and doesn't have an 'open answer' field for me to give specific things that I am searching for in a new Therapist so that Brightside can better match me up with a Therapist that meets my needs better. This oversight in the online request for a change of Therapists is a huge miss on your part.”
“I have a lot of hesitance about sharing personal mental health information on the bright side app, I would need an absolute guarantee from brightside that my personal information is and will always remain confidential, will not ever be shared to artificial intelligence learning platforms, and will be respected as my own personal medical information. I also don't feel comfortable that any form of artificial intelligence is utilized in a mental healthcare setting. It doesn't feel safe or private to me.
As a society we are losing our very sacred right to privacy in many situations. Losing the right to privacy over our personal lives, and to some extent losing our right to be forgotten.
I would feel more confident if brightside made that unequivocally clear without any caveats.
Until then, I won't be participating in check-ins or journaling exercises through the app.
I also found it very difficult to get help when a prescription was not called in, I ended up going 3 days without my medication. I've been on mild antidepressants for 30 years and have never had so many issues getting a refill. And I've never been without my medication due to a prescription not being called in correctly or filled.”
“Sorry. I know you’re working diligently to resolve this issue, but I feel it’s taking too long. I’ve submitted all the requested information several times, had an email that said all was resolved and then I am Still Not able to schedule any sessions with both therapist and my medical provider. I feel my anxiety and depression are getting worse and am concerned about receiving care I truly love my sessions with my Brightside providers and fo not wish to change. Isn’t there a phone number that I could call and reach out to a representative who can assist me. Thank you for understanding
Terri Mitchell”
“Rate at a 2
At first I felt good about using Brightside. Then as Some of my medication that I have been taking for years they won't prescribe.
In a dark space ATM because of this....Brett”
“I only used Brightside because of my busy schedule and now I wish I had made the time and had gone through my provider. Not worth the amount charged for the appointment. I felt like my appointment was rushed and was not asked additional questions outside of the survey results that were submitted prior. The check ins are good but they were straight from the app and not the Provider.”
“Not working for me. The blanket one size fits all approach to anxiety and depression is not relatable to me. Doing an exercise, reviewing the exercise and then explaining the next exercise is not the therapy I need.”
“Unable to schedule appointments for future dates. My therapist only spends about three minutes with me during our appointment. I don’t even know if she has the list of medications that I take. She told me to put them in her file and I told her I didn’t know how to do that. She didn’t respond. I may need to be matched with a different therapist. Is that possible?”
“Medications did not work well, two trips to the ER, every coversation results in a new visit with a new co-pay and hundreds of dollars later you’re worse than when you started.”
“Not happy about missing a appointment due to my WiFi acting up and being charged for a appointment with my therapist it is keeping me from wanting to risk making anymore appointments with the dr”
