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Brightside Health Reviews

4.4 Rating 5,196 Reviews
84 %
of reviewers recommend Brightside Health
Read Brightside Health Reviews

About Brightside Health:

Lasting, life-changing mental health care tailored to your needs

Brightside Health offers a more personal mental health care experience with therapy, medication, and 1:1 support at every step.

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Brightside Health 5 star review on 8th November 2024
Anonymous
Brightside Health 5 star review on 6th April 2024
Sprout M
Brightside Health 5 star review on 11th March 2024
Brandy S
Brightside Health 5 star review on 3rd January 2024
Michael R
Brightside Health 5 star review on 11th December 2023
Donald L
Brightside Health 5 star review on 17th August 2023
Alyssa M
Brightside Health 5 star review on 5th June 2022
Cheray B
3
Anonymous
Anonymous  // 01/01/2019
No complaints other than the fact that I NEED XANAX FOR ANXIETY!!!!! Dr. Jones said Brightside doesn't allow her to. I'm 40 yrs old w a special needs 14yr old. ITS MEDICALLY NECESSARY ESPECIALLY DUE TO MY BRAIN INJURY FROM A CAR ACCIDENT I HAD IN 07. CHANGE THAT POLICY BECAUSE ITS WRONG OF BRIGHTSIDE TO DO THAT. PEOPLE LIKE MYSELF NEED IT & DONT ABUSE IT. IM GOING TO CHANGE TO ANOTHER DR DUE TO THIS.
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Posted 1 year ago
I don't like the care l have received. The current doctor took me off my ability. Luckily, l still have some. He was judgemental,and took me off the medication that helps me the most. I would like another doctor to take over my care
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Posted 1 year ago
I don’t feel like my providers were a great fit and I’m too overwhelmed and it’s too much energy and executive function to find new ones. I avoid the emails and texts. The digital format for care doesn’t seem to work well for me
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Posted 1 year ago
Too many alerts and notifications
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Posted 1 year ago
The limitations are not worth the convenience. Medication prescribing as limited and virtual sessions are not as good as the real thing.
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Posted 1 year ago
My doctor is great, but everything about BRIGHTSIDE is horrible, including, especially your follow up and your IT.
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Posted 1 year ago
For the amount I pay I don’t necessarily get anything out of Brightside. I can’t afford 200 dollars a month for a session with a therapist. So my plan is the cheapest and it gives me nothing in return. No point in continuing paying.
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Posted 1 year ago
I have requested a new therapist. Have not received one since I started. However I do have a provider for perscriptions. This is not the desired care I wanted. Tempted to go with another provider so that I can have a therapist to speak with and a provider. I don't think i'm asking for too much to see a different therapist.
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Posted 1 year ago
I’ll be honest, I got discouraged and turned off when I had a medical emergency and had to cancel an appointment. They still charged me $70 even tho I let my therapist know an hour in advance (asap as it was a medical emergency). I got the refund about a week later but that made me feel so small and uncomfortable. I want to be a patient first, not a customer first.
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Posted 1 year ago
I have not had the best of luck or overall success with the app and therapist. I enjoyed working through the exercises I was first offered but they are no longer available. I have had difficultly getting responses from staff, reps or techs.
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Posted 1 year ago
Psychiatrist prescribed me a medication that my insurance does not cover
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Posted 1 year ago
I would have been better off spending $1000 on buying myself something instead ……..
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Posted 1 year ago
Made three appointments with two different therapists. The first didn't show up, twice, and the second had technical issues on our first visit and I didn't want to try again. Medication service and related communications have been ok.
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Posted 1 year ago
I didn't know I couldn't visit with my thera pist while visiting another State
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Posted 1 year ago
I feel I should be doing much better and I am not sure I have the write therapist. I need to dig deeper into my behaviors, why and what steps to take to make it better. I am happy with my medication managment
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Posted 1 year ago
I have now been canceled on by my therapist 3x within a few hours of my appointment. If I do that I get charged. It is not fair as I have set aside time for my appointments
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Posted 1 year ago
Providers are always 10-15 minutes late or cancel last minute. As a mother it’s hard to coordinate appointments as is. I thought this app would make things easy. It’s been a pain. Might seek another company.
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Posted 1 year ago
I have not had a good experience. The psychiatrist was great but the therapist pretty much blew me off. She ended our first call and then went on vacation and never got back to me.
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Posted 1 year ago
I need to cancel. I can’t afford it and I thought I was signing for one month only to see how it went. Now I’ve been charged $95 for another month. How do I cancel this?
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Posted 1 year ago
Frustrating that I cannot just make an appointment to refill my medication- in the "review requested" there should be an option to just make an appointment. The meds are working, I just need a refill, and that is not an option. Too many steps to make a follow up appointment.
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Posted 1 year ago
Brightside Health is rated 4.4 based on 5,196 reviews