“Response time from “help and support” has been disappointing. My therapist did not unlock any of my therapy lessons and missed 2 of our appointments. Yet I missed a few sessions and was charged $70 late fee. My last session(lasted 20 mins) I requested a letter from my therapist to extend my LOA; I finally received it after 2 weeks. I had to call, email, message those 2 weeks for follow up. When I reached out to help and support, I didn’t receive any response until I requested that my therapist be changed.”
“My therapist is great, the billing transperancy is not. You should be upfront and show me the cost before and after insurance and then I should be able to see what I'm being charged for before you rob my credit card. I'm here for depression and anxiety but then you create a process that causes anxiety.”
“The website is very misleading regarding the extent of services your staff can perform. They are not full service psychiatrists as they cannot prescribe controlled medications like ambien or clonazapam.
The app doesn’t work for making appointments.
The app says “review this new medication prescribed” but clicking into takes me to a menu that has nothing to do with the medication.”
“I don’t like that my therapy sessions are only 45 minutes long… especially when I’ll be getting to the hook of my problems and then it has to end so quickly .”
“Since I pay $95 per month and I only get an appointment every three months, I am paying $285 for a ten minute meeting. Which I knew going into it. However, I just looked at my profile and I don’t have a refill of my medication for another 20 days and I only have about three days of medication left. It’s a very anxiety-inducing situation to be in. And criminally expensive.”
“Appointments are only booked after a session and are very limited for the counselors. Providers are impossible to communicate with and even WORSE to schedule.
Very disappointed in this entire program.”
“I am very disappointed in the lack of clarity about the charges to my account. Upon signing up I was relieved to be quoted $0 for simply a medication refill. Imagine my surprise to get an invoice for over $200 a month later. NOT affordable as advertised. I wanted to warn others of the blindside for those with a deductible with their prices.”
“I am having a bad experience so far because I was told I have a refill but my pharmacy said there was never another order sent through so I don't have the medication. I don't know when he will respond I also requested a review. I don't know if I will be charged. Not enough support. This is causing me more stress instead of helping.”
“No complaints other than the fact that I NEED XANAX FOR ANXIETY!!!!! Dr. Jones said Brightside doesn't allow her to. I'm 40 yrs old w a special needs 14yr old. ITS MEDICALLY NECESSARY ESPECIALLY DUE TO MY BRAIN INJURY FROM A CAR ACCIDENT I HAD IN 07. CHANGE THAT POLICY BECAUSE ITS WRONG OF BRIGHTSIDE TO DO THAT. PEOPLE LIKE MYSELF NEED IT & DONT ABUSE IT. IM GOING TO CHANGE TO ANOTHER DR DUE TO THIS.”
“I don't like the care l have received. The current doctor took me off my ability. Luckily, l still have some.
He was judgemental,and took me off the medication that helps me the most. I would like another doctor to take over my care”
“I don’t feel like my providers were a great fit and I’m too overwhelmed and it’s too much energy and executive function to find new ones. I avoid the emails and texts. The digital format for care doesn’t seem to work well for me”
“For the amount I pay I don’t necessarily get anything out of Brightside. I can’t afford 200 dollars a month for a session with a therapist. So my plan is the cheapest and it gives me nothing in return. No point in continuing paying.”
“I have requested a new therapist. Have not received one since I started. However I do have a provider for perscriptions. This is not the desired care I wanted. Tempted to go with another provider so that I can have a therapist to speak with and a provider. I don't think i'm asking for too much to see a different therapist.”
