“I’m having a difficult time finding a therapist I connect with, and wish there was a way to select one vs being assigned one. Otherwise the technology of Brightside works great”
“I do not feel like I had the right care and adequate help from both the physician and the therapist I found on here. Waste of time and money. The physician listened to me, but didnt try annd dig deeper when I expressed that my adhd is a big factor in how I am feeling as my perimenopause is present now. I refuse take what she prescribed me with Zoloft. I told her that I felt I needed adhd medicine to help me. She chose to not go down this path at all, even when I told her I had been evaluated before by a psychiatrist that showed ADHD. The therapist, Sloan (Tiffany) Carlson, was at home with barking dogs and a plumber in her home that took away from her full attention to our conversation. She was distracted and didn’t provide a calm and quiet space for speaking with me. I would like a refund for the therapist sessions.”
“It’s way too expensive with health insurance. The VA late fees are not reasonable. I haven’t been happy with the amount of withdrawals from my account. I appreciate the help before but I do not like this company and it doesn’t fit my veteran needs besides the medication that was provided to me.”
“It was good but then my appointment was just canceled and I received a message that said I wanted a new provider. If my current provider is no longer employed, please let me know. Otherwise I did not make any request. I am in need of a prescription refill, too and the pharmacy has not heard back.”
“Terrible support!
I have been out of my medication for a week because my prescription wasn't sent to the pharmacy in my profile. I then had to evacuate Florida, and when contacting Brightside, I was told to transfer scrip inside the app (no such feature that I see) or call the pharmacy myself.
I don't know if you've tried to transfer prescriptions from state to state, but it's not straight forward, and I've had to call multiple pharmacies myself. Still no medication.
When I brought this up to support they were sorry to see I wanted to cancel, but did nothing to help me fix the situation. It's either use a feature they don't even have or do it yourself.
It could have easily been sorted out if the provider had resent the prescription, but after asking them to do that or support me, I'm one week off of Paroxetine COLD TURKEY. If you know what that's like, then you know this is not a good service.
No medication and after using their check-in feature I said the side effects were much worse and I was tearing up or getting emotional over a silly reality show. Still nothing, and still no medication.”
“I’m a little upset bc I’m not getting any feedback from my ~provider~ and I just got charged $95 again … any way I can get a refund bc I don’t know if I’ll be continuing”
“I don’t care for the Psychology, but I do like my Psychiatrist. I feel Psychology is not the best over a video conference personally, and I don’t want to try another person. The Psychology feels like all I get out of it is by completing from the virtual lessons and don’t get any real help during the video chat. The medical records don’t even show some of the things the Psychologist said that are pretty crucial in my opinion. It’s not worth letting Brightside charge $475 per appointment to my insurance company. I also kind of don’t feel a 15 minute appointment for Psychiatrist shouldn’t be paid that same amount either but she’s helping me better than I thought actually. I’m just thankful my insurance covers everything, otherwise I wouldn’t use Brightside. Truthfully I wouldn’t even recommend this company to anyone who’s got serious mental illness(es). It seems like you can only help the minor problematic patients. And don’t even get me started on your customer service. They might be friendly but they lied over speakerphone to me and my primary care physician and then tried to resist giving me my medical records, even after doing the ROI form and requesting full psychology notes. You guys are poor at best.”
“I was told there would be no charge. I understand you can’t control my insurance company and their rules But I should have been told by Brightside that this was an estimate as opposed to false advertisement and misleading me to rack up charges then tell me it was a guess and it was not accurate to say there was a zero co pay.
As these photos show your company states that they “ENSURES YPU GET CARE BEYOND WHAT INSURANCE PAYS…” No where does it say this could change or may not be accurate. Very wrong and bad business”
